1/5 Jenna M. 11 months ago on Google
Be
EXTREMELY
cautious
when
dealing
with
Allina
Shakopee
Clinic!
They
have
an
entirely
new
payment
system
as
of
June
2023,
they
do
not
always
submit
claims
even
though
as
a
medical
clinic
they
are
REQUIRED
to
do
this!
They
now
send
out
emailed
bills
(or
text)
a
week
after
an
appointment
(not
submitting
anything)
with
a
due
date
to
pay
in
full
or
set
up
a
payment
plan
in
a
few
weeks'
time.
I
couldn't
see
any
information
on
the
emailed
bill
that
I
would
normally
see
on
a
paper
statement
showing
what
insurance
paid.
When
I
called
to
say
this
didn't
go
through
insurance
and
I
never
received
any
EOB
or
paper
statements,
I
was
told
"we
do
not
send
anything.
You
are
not
eligible,
nothing
we
can
do,
and
you
need
to
call
your
insurance".
My
insurance
says
"Active
coverage,
NO
claims
submitted."
When
I
call
Allina
back
the
following
day,
I
am
told
"our
system
has
a
glitch,
it
was
never
submitted,
and
I
do
not
know
why
the
previous
person
did
not
take
sure
insurance information
down".
Also,
the
representative
is
upset
telling
me
"She
is
taking
calls
like
mine
all
day!"
Hmmm,
I
wonder
why!
Also,
Note
to
Patient:
You
can
ask
the
clinic
to
turn
off
this
email/text
notifications
on
their
end
so
you
can
just
count
on
the
paper
statement
and
avoid
all
of
this.
ALLINA
CLINIC
SHAKOPEE
-
As
a
medical
clinic
you
are
100%
OBLIGATED
TO
SUBMIT
CLAIMS
ON
BEHALF
OF
YOUR
PATIENTS!
Sending
out
emailed
bills
with
a
due
date
a
week
later
without
submitted
anything
to
insurance
or
sending
paper
statements
with
detailed
information
and
telling
patients
"You
are
not
eligible"
is
absolutely
wrong!
Fix
your
glitch,
your
new
payment
system
and
your
customer
service
representatives!
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