One of the biggest Officeworks stores in Melbourne. Came here to print off some photos and their kiosks worked like a gem (unlike some other stores in the area). Was effortless and no issues whatsoever with wifi; my photo prints were done in 10 mins. Came here the following day to by a desk chair and so far I’m very satisfied. Easily the best store in the area.

I love Officeworks, and would go to any of them just to browse through aisles of beautiful pens, stationery, and almost anything else I just don’t need 🤣. I wondered if this store would only be big in size, and if they’d actually have the stock to fill it, but they do. It’s massive. It’s well stocked and clean and the best service out of any of their stores I’ve been to. It’s worth the extra drive just to have more fun going up and down aisles full of everything you could want or need for schools, offices or just people like me who love this kind of stock and feel like this is “home/heaven.”

I cannot be happier after my visit. Huge thank you to Matt. I don’t know if it’s cause I am in orange (tradie)and looked hopeless, but I printed 2 large documents and Matt’s service was second to none. Matt jumped on me, and treated me like I was the only person in the busy store, and guided me through printing service, options and price and made it so very easy. Customer service is sadly lacking in many places in this day and age, and his assistance with all of my needs for printing, guiding me through all the process from email, and I walked out super quick, and a very happy camper with professional folders and a definite return customer. Get more guys like Matt at every business!

My first time visiting Mentone this evening. This is by far the furthest Officeworks I’ve ever been to and I’m NOT disappointed. BIG THANK YOU to Team Member, Mitch for assisting me. ‘You went above and beyond , despite having to pull out the large ladder and when you couldn’t locate what I was looking for (cardboard rolls), you did not hesitate to double and triple check. I’m really grateful for the customer service. I’m also really happy I can go ahead with the crafts I’m planning for the kindies tomorrow. 👍🏼’

Thanks to Matt in Print and Copy for helping my brother and I to print a LifeSize poster of our Mother after she was killed skydiving in Paraguay. Great margins and finish, Matt very knowledgeable about paper - our hero for the day

Printed 2 a0 posters - they were so accommodating and helpful - Chelsea was extremely courteous and supportive of my last minute needs and ensured the final product was excellent! Thanks so much!

I’d like to thanks Jade at print and mail service for the best customer service I have ever had. After a very frustrating attempt to have a print and email sent that day at another officeworks at Nepean Hwy, the staff there make it looks like it was impossible to be done. I went to Mentone to try and was attended by Jade an absolute, caring, helpful, good manners and lovely person that went beyond and made it possible! Jade is a keeper and because of her capabilities and ability to help I’m now a loyal customer to Officeworks Mentone store!! A big thanks again, to Jade😊

I don't normally take the time to write feedback having dealt with feedback for the last 35 years as a manager, but I feel compelled to share my recent experience. I was at Mentone store and was after an additional monitor for my laptop. There were no displays for me to have a look at and only empty boxes so a team member assisted me. I asked him if he could get me the box of the monitor I was interested in so I could pick up the box to see how heavy it was. He informed me that I had to purchase it first before I could pick it up! I told him that I just needed to feel the weight and he could hold it too, but he said no. I then asked to speak to a manager and Haydn arrived. He repeated the same story. This item was only $207 and what was in my trolley cost more. I understand there are high risk items in your store and you have a policy but I also expect that your company would entrust your Leaders to use their judgement and use their initiative. When I stated that this is a ridiculous policy that he could not stand with me and I could hold it and give it back, he stated " I read them. I don't write them!" Not very professional response even though true. It is ludicrous that he was standing on one side of the counter with the box and I could not pick it up and had to purchase it just to hold it. My annoyance is not so much with the staff - but rather a policy that has put them in an idiotic situation with no leeway for common sense and that there is a clear lack of leadership training or trust in your Store Managers where a Manager cannot use problem solving skills and make a basic decision and would prefer to inconvenience a customer.

This is my first time writing a review on any store, but I am honestly appalled with the management here, the other week i came into the store to return a faulty chair, and the kind cashier told me that she can do the return but will need to get managers authentication, Hayden then showed up and started asking me very condescending questions acting as if I had broken the chair on purpose. He then proceeded to continuously talk down at me as if I was a child. After a long 20 minutes and a lot of him talking at me, we got the situation sorted and I got the return/swap for the chair. If Hayden is like this with customers I can’t imagine what he is like with your lovely staff members.

The level of customer service we received was extremely poor. After reaching out to the store to inquire about the exchange process for a faulty chair, we were initially told to bring the chair to the store for an exchange. At the store, we were initially given the green light for an exchange and were led to the chair section to select a replacement. However, the situation took a frustrating turn when the Customer Service Officer had a change of heart after checking the exchange process. When he returned, the decision had flipped to a denial of the exchange. We were then directed to a manager, to explain in more detail, which involved a 10-minute wait. The manager claimed that the split leather was due to "normal wear and tear" and therefore not covered by the 3-year warranty. He was unable to provide a clear definition of what "normal wear and tear" entailed. He followed up with a rather accusatory question, asking how we had been using the chair ('How do I know what you have been doing with the chair, leaning back or something else'). I explained that the chair had been used for sitting, was only a year old according to the receipt, and received an average of just one hour of daily use. Moreover, there were no other issues with the leather, chair structure, or stitching. It was evident that the issue was not normal "wear and tear" but rather a case of faulty leather on the chair's base. I then requested to speak with the Store Manager, which led to an additional 15-minute unsuccessful wait. It turned out she was too busy assisting another customer with printing. In total, the entire experience, excluding the initial phone call, lasted 45 minutes, and the customer service was unsatisfactory.