(Translated by Google) Hello, I share my experience, I took a team to repair due to a broken display, they took a while to give me an answer and I had to monitor it myself in terms of the Assessment... I received the team's assessment as to what had to be done repair and accept... they gave me the equipment and I checked it at "LA SCREEN" store since the equipment did not have much battery. My surprise is that the upper speaker is no longer heard and the speaker dreams as if the speaker was hit... I contacted them and they told me that the equipment ONLY HAD A GUARANTEE FOR WHICH I TAKE IT TO COMPOSE, my cell phone served as the speakers when I took it, SO THE GUARANTEE DOES NOT APPLY WHEN THEY BREAK DOWN OR LEAVE SOMETHING WRONGLY CONNECTED, that is, you have to pay a new valuation and pay for what they broke down, I know that the EMPLOYEES, NOR THE STORE AS SUCH, WILL BE RESPONSIBLE FOR WHAT WHAT HAPPENED, AS A CONCLUSION I DO NOT RECOMMEND REPAIRING CELL PHONES THERE (Original) Hola, comparto mi experiencia, lleve un equipo a reparar por descompostura del display, tardaron un poco en darme respuesta y tuve que monitorearlo yo mismo en cuanto a la Valoración... me llegó la valoración del equipo en cuanto a lo que se tenia que reparar y acepte... me entregaron el equipo y lo revise en tienda "LA PANTALLA" ya que el equipo no tenia mucha pila. Mi sorpresa es que las bocina superior ya no se escucha y el altavoz sueña como si la bocina estuviera golpeada... me comunique y me dijeron que el equipo SOLO TENIA GARANTÍA POR LA CUAL LA LLEVE A COMPONER, mi celular servia de las bocinas cuando yo lo lleve, ASÍ QUE LA GARANTÍA NO APLICA CUANDO ELLOS DESCOMPONEN O DEJAN MAL CONECTADO ALGO, o sea que hay que pagar una nueva valoración y pagar lo que ellos descompusieron, se que los EMPLEADOS, NI LA TIENDA COMO TAL SE HARÁN RESPONSABLES DE LO QUE PASO, COMO CONCLUSIÓN NO RECOMIENDO REPARAR CELULARES ALLÍ

(Translated by Google) Super excellent service. Everyone is friendly, especially the manager, he treated me in a different way, despite not having the product I wanted, they offered me alternatives and I left satisfied. 100% recommended!!!!!! (Original) Super excelente servicio. Todos son amables, en especial el gerente, me atendió de una manera distinta, a pesar de no tener el producto que yo quería, me ofrecieron alternativas y me fui satisfecho. 100% recomendado!!!!!!

Excellent service, the seller Luis is very kind and attentive, if you go to the store ask him to serve you In general very good promotions

(Translated by Google) Take a computer to repair and the response time is slow but it is according to what was expected for the repair that required, the attitude of the technical service guy is fabulous. The bad thing was the attitude of 1 of the sellers is terrible. Please feedback for customer treatment. I would never shop in that town. (Original) Lleve un equipo a reparar y el tiempo de respuesta es lento pero es acordé a lo esperado por la reparación que requería, fabulosa la actitud del chico de servicio técnico. Lo malo fue la actitud de 1 de las vendedoras es pésimo. De favor retroalimentacion para trato de cliente. Jamás compraría en esa localidad

(Translated by Google) Terrible customer service, the technical support guys just drag their feet and do not want to be held responsible for an obvious technical failure of the cell phone, they want to wash their hands saying that it is my problem and the only solution they give is to sign a sheet where I I am responsible for the damage to the cell phone caused by me and that I pay a fee to check it. (Original) Pesivo servicio de atención a clientes, los chicos de soporte técnico solo dan largas y no quieren hacerse responsables por una evidente falla técnica del celular, se quieren lavar las manos diciendo que es mi problema y la única solución que dan es firmar una hoja donde yo me responsabilice de que el daño del celular yo lo provoque y que pago un monto por revisarlo.

(Translated by Google) Disappointing Samsung Mexico Samsung Store Cd Jardín. Make the purchase on March 03, 2022 of the s22 and s22 ultra equipment in pre-sale with a maximum delivery promise of March 25. And it is the moment that I have not received my equipment. I hope Samsung Mexico adequately compensates for the lack of commitment and failure to deliver promoted products and complies with the agreements made for its users. (Original) Decepcionante Samsung México Samsung Store Cd Jardín. Realice la compra el día 03 marzo 2022 de equipo s22 y s22 ultra en preventa con promesa de entrega máximo 25 de marzo. Y es el momento que no he recibido mi equipo. Espero Samsung México compense de manera adecuada la falta de compromiso y falla en la entrega de productos promocionados y cumpla con los acuerdos realizados para sus usuarios.

I always find what I'm looking for and the attention from the staff is very friendly.

It was very quick and relatively easy to buy Samsung Care

They have never let me in. Bad service for me. Better have I bought Samsung phones in Liverpool.

(Translated by Google) Just when you enter you already want to leave, but it is not necessary because they practically run you away, if I go there it is to buy, not to be taking up their time, now I understand why apples sell more. Also, the times I've gone they don't have anything or they deny me. Very bad #SamsungMX (Original) Tan solo al entrar ya te quieres salir, pero no es necesario porque prácticamente te corren, si voy ahi es a comprar no a estar quitándoles el tiempo, ahora entiendo porque la manzanita vende más. Además que las veces que he ido no tienen nada o me lo niegan. Muy mal #SamsungMX

(Translated by Google) The attention is good because they are not rude, but I took a galaxy watch 4 to check that could never connect to my cell phone and the only thing they did was misconfigure all my cell phone and they did not fix the watch, they should train their service personnel better to clients. (Original) La atención es buena porque no son groseros, pero lleve a revisar un galaxy watch 4 que nunca se pudo conectar a mi celular y lo único que hicieron fue desconfigurar todo mi celular y no arreglaron el reloj, deberían de capacitar mejor a su personal de servicio a clientes.

Very good service, the truth is, the guy who helped me is very attentive and knew how to completely answer all my questions. Five little stars 👍

I love all Samsung equipment and in this place you find the best and newest phones of the brand ✔

Personally, the times I have had to go to that branch, the service has been terrible. The staff they have serves very reluctantly, always with a face and they answer very arrogantly. Unfortunately, we have had to ask them for support for repairs and they do not have the willingness or good service. Sadly, it is the closest to my home.

It is a joke that they say that products have a discount when their price remains the same, it can also be called a scam. What a fraud this supposed "GOOD END" is.

There is no repair service anymore, I went to Valde, they should update Samsung directly so one doesn't go to Valde, the staff took good care of me...

(Translated by Google) Do not buy in that store, all the employees are thieves, they are only seeing how to dial offers to collect them in the end and, apart from that, they do not respect the guarantees I recommend even better buy net pillofon (Original) No compren en esa tienda todos los empleados son unos rateros solo están viendo como meter disque ofertas para al final cobrarlas y aparte no respetan las garantías Recomiendo hasta mejor compren pillofon neta

Super cheap. They never have accessories, the phones are more expensive than Telcel or Amazon and they only have equipment from the last year available.

(Translated by Google) Very good service, they quickly solved the problem I had with my cell phone. Thank you (Original) Muy buen servicio , me resolvieron rápido el problema que tenia mi celular. Gracias

(Translated by Google) Hello, I went to this branch and Miss Yazmin attended me for a problem I had with a tablet and she was very nice and kind (Original) Hola yo acudí a esta sucursal y me atendió la señorita Yazmin por un problema que tenía con una tablet y fue muy linda y amable

(Translated by Google) Devices that are mistreated or with defects such as scratches return, they do not have continuity with customers about their cell phones, the person in charge, a girl with glasses, is rude and very unprofessional with customers, I really do not recommend that they go (fix a Samsung device) in that branch does not meet any type of quality or profession (Original) Regresan los dispositivos maltratados o con defectos como rayones, no llevan continuidad con los clientes aserca de su celular, la encargada una chica de lentes es grosera y muy poco profesional con lo clientes, la verdad no recomiendo que vallan (arreglar algún dispositivo Samsung) en esa sucursal no cumplen con ningún tipo de calidad o profesión

(Translated by Google) Terrible, they do not explain the guarantee condition, I had a fault with the phone one day, if not, I buy insurance, they get away with it (Original) Pésimo no explican condición de garantía yo con un día con el teléfono tenia falla sino adquiero seguro se salen con la suya

(Translated by Google) They are scammers, they deceived me by offering free products when buying a cell phone and they charged me, when I complained they did not want to return my money Beware of these thieves (Original) Son unos estafadores, me engañaron ofreciendo productos gratis en la compra de un celular y me los cobraron, cuando les reclame no me quisieron regresar mi dinero Tengan cuidado con estos rateros

(Translated by Google) Very good customer service from your arrival, even if you are only going to see equipment, in fact they support you to find out about the characteristics of your equipment that you are looking for, it also has the necessary security measures and if they respect its capacity in the store. The store is in good condition and clean. Very good to visit. #Samsung Service and #Children's Day. (Original) Muy buena atención al cliente desde tu llegada, incluso si solo vas a ver equipos, de hecho te apoyan para saber sobre las características de tu equipo que buscas, también cuenta con las medidas de seguridad necesarias y si respetan su aforo en la tienda. La tienda está en buenas condiciones y limpieza. Muy buena para visitar. #ServicioSamsung y #DíadelNiño.

(Translated by Google) In the good end they deceived me they offered me several promotions that they did not comply with, the supposed Lens Manager speaks to you softly supposedly so that people do not listen to the offers and you are the only beneficiary but waters because it is part of the deception, these thieves operate in the name from samsung, amazing!!!! (Original) En el buen fin me engañaron me ofrecieron varias promociones que no cumplieron, el supuesto Gerente de lentes te habla bajito supuestamente para que la gente no escuche las ofertas y tu seas el unico beneficiado pero aguas porque es parte del engaño, estos rateros operan a nombre de Samsung, increíble!!!!

(Translated by Google) Customer service treated me very well. He reviewed my Galaxy Buds, cleaned and updated the system at no cost. I received guidance and detailed information about my doubts from the team. Excellent service and attention. (Original) Servicio al cliente me atendió super bien. Realizó revisión de mis Galaxy Buds, limpieza y actualización del sistema sin costo. Recibí orientación e información detallada sobre mis dudas del equipo. Excelente servicio y atención.

(Translated by Google) The attention in the place is very good, the staff is friendly and answer all your questions regarding the guarantee. I sent a computer for repair and the service was very fast. (Original) La atención en el lugar es muy buena, el personal es amable y responden todas tus dudas respecto a la garantía. Envié un equipo a reparación y el servicio fue muy rápido.

(Translated by Google) The attention is very good, however they do not have many things, I went several times to acquire an A33 and they never had it available (Original) La atención es muy buena, sin embargo no tienen muchas cosas, fui varias veces para adquirir un A33 y nunca lo tuvieron disponible

(Translated by Google) "The attention is good, however they disappoint because they do not have a product, I did not like the idea that they will take my data and then call me, I can easily find it in another place" (Original) " la atención es buena sin embargo decepcionan por no tener producto, no me agradó la idea de que tomarán mis datos para después llamarme, fácilmente puedo encontrarlo en otro lugar"

(Translated by Google) In the Samsung Store in Plaza Jardín, their customer service has excellent attention and they provide support to find the best option to buy a smartphone, TV, tablets, etc. In addition, they address with respect and solve the problem or doubt that we have about our teams in a friendly environment so that they take care of us as customers. #SamsungService.#Children'sDay. (Original) En la tienda Samsung Store de plaza jardín su servicio al cliente tienen una atención excelente y brindan apoyo para buscar la mejor opción para comprar un smartphone, tv, tablets, etc. Además se dirigen con respeto y solucionan el problema o duda que tenemos de nuestros equipos en un ambiente amigable para que nos cuiden como clientes. #ServicioSamsung.#DíadelNiño.

(Translated by Google) Good attention from the staff, and they give you the best recommendations to choose the best cell phone, showing you all the features and comparisons with other models. That's why I decided to buy the A52S from him. Excellent phone. #ServiceSamsung #Children's Day (Original) Buena atención del personal, y te dan las mejores recomendaciones para elegir el mejor celular, mostrándote todas las características y comparativas con otro modelos. Por eso me decidí a comprarle el A52S. Excelente teléfono. #ServicioSamsung #DíadelNiño

(Translated by Google) I bought a pre-sale s22 ultra on March 6, with a deadline for it to be delivered to me on March 25, today it is May 3 and they have not delivered the equipment to me, they only wash their hands saying that Samsung does not has sent the equipment and that they do not have a date for when they arrive (Original) Compre el 6 de Marzo un s22 ultra en preventa, con una fecha límite para que me lo entregarán el 25 de Marzo, hoy en día estamos a 3 de Mayo y no me han entregado el equipo, solo se lavan las manos diciendo que Samsumg no ha enviado los equipos y que no tienen fecha para cuando lleguen

(Translated by Google) Terrible service. The s22ultra was bought in presale since the beginning of March, with a promise of delivery at the end of the same month, it is already May and they still do not have a delivery date, the worst thing is that in other stores they do have it and to cancel they comment that it takes between 30 and 45 days for reimbursement. (Original) Pésimo servicio. Se compró en preventa el s22ultra desde inicios de marzo, con promesa de entrega a finales del mismo mes, ya es mayo y aún no tienen fecha de entrega, lo peor es que en otras tiendas si lo tienen y para cancelar comentan que tardan entre 30 y 45 días para el rembolso.

Pésimo servicio, en fecha 3 de marzo de este año realicé una compra de un equipo samsung s22 ultra en la preventa con la promesa de que me sería entregado en 15 días y es fecha que no me lo han entregado, haciendo incapie que tampoco he recibido ningúna llamada de parte de la tienda, al contrario tengo que estar llamando para saber algo y siempre dicen "samsung no ha dado repuesta". Es muy lamentable que Samsung no pueda dar una solución, que llames y que no adie pmtengala capacidad de reportar dicha situación y sobretodo su falta de compromiso a sus clientes.