A JCPenney employee helped me find what I needed in 2 minutes. I had 15 minutes to shop before closing. I not only found what I needed, I purchased the item and left in 12 minutes. Very friendly and helpful associates.

I was asked to share my feedback in a survey Which didn't let me, an associate named Nipa Who was very pleasant, helped me apply for a credit card for which i was approved And I like that I was able to pay on that credit card right then and there I did purchase a pair of shoes I tried to pay at the shoe counter but it is not a working register. It would be nice if there were signs up saying Where working registers are located on the other hand there was a blonde haired lady working in the shoe department that just kind of watched me stand at the register for a bit i asked her if she was working she said I had to use a different register. Nipa ⭐️⭐️⭐️⭐️⭐️ blonde lady ⭐️ lol

Last night I stopped in penneys briefly about 25 minutes before they closed. As I was walking out towards the mall exit, there was an elderly woman loudly asking the girls at the register where the petite section was. Unfortunately the first girl didn't seem to know what petite meant or where it was and asked the woman again. After she repeated her question the girl working turned to her coworker which also seemed confused. The register they were working at is directly next to petites. I'm a former employee from years ago and had to speak up on my way out of the store to point where it was. Maybe going over where items are in the store would be beneficial for your employees as it was sad to watch this interaction.

Very poor selection of women's evening wear. Wife was very disappointed trying to find a special occasion dress and really had to scrounge around their clearance racks til she finally found something. Nowhere else in the store for such dresses. Also tried to find evening shoe wear, and while there were some beautiful styles there was nothing in her size that she really wanted. Not to mention lack of staff to help you out in these departments. Big disappointment.

Not a large selection of sizes. Associates were eager to assist

I love shopping at JCPenney’s!! Always great deals and the associates and management are extremely nice and go above and beyond!!

The store was basically empty. The staff were friendly and helpful. They didn't have what I was looking for. I wanted under the seat luggage.

Great store. Lots of shopping options. Love the photo center which is people and pet friendly- a two Fer for me!

Great selection, friendly staff. They need more cashiers, though.

I love to shop this store they have everything I like

It was terrible had to wait forever at the jewelry counter with only one sales associate working, she was very nice though making the experience worthwhile

On February 9, 2023 I came into the store to the jewelry department to be Pacific. I asked the lady where is the jewelry for the man’s. She pointed in a far direction without asking if I needed any type of assistance whatever however I asked her can I see a necklace that was gold she took it out. I went to touch it and she told me I cannot touch the merchandise, I told her how can that be how can I know if I want to purchase this item if I can’t even touch it she said you would have to just look at it and put it up towards her neck and I told her that is wrong Because she is discriminating as she claim it is the rules being double Covid I said ma’am, it’s not that serious, because if Covid was the problem, the store would not be open and everyone we wearing masks however, I asked to speak to a manager and she said sure no problem call the manager And then became very dramatic. The manager approached me. I explain to him that that was wrong. How can you get a customer to purchase something if they can’t even touch what they are interested in buying, he apologize to me he let me see the necklace however I believe it was unprofessional because he let her to believe that what she did was OK and that was wrong. She discriminate against me because of the way I look she assume that I did not have money I am a customer there. I have a credit card from JCPenney I spend thousands of dollars in that store and I would never ever purchased anything again from that store or recommend JCPenney to anyone if they going to have Brooke is like that route to Fordham.

Clean store, well stocked and they had my size in everything I wanted, which NEVER happens! The woman who helped me was so wonderful; I wish I had caught her name!

We love JC Penny's, great selection of everything, we always get what we need, good prices & friendly staff, highly recommend.

Highly recommended the clothing is fenomenal specifically for people they work in office the name brands like Worthington, Anna, Liz Claiborne and Columbia Coats. Very affordable.

I have always loved Penneys. I got great buys! Staff was amazing and helpful!!

This store used to be very clean and pleasant to shop in. Last 2 years it has steadily declined, where the location is not only a mess in many spots but also no longer fully stocked

Not enough people working registers. The person that helped us.... wasn't very helpful. 3 stars is only because we have had better experiences there in the past.

No staff at registers. Dressing rooms still closed. Clothes were everywhere.

It was ok but the guy in online pickup and return is mean to the new guy. He had a very loud 🔊 and negative tone towards his Co workers. I was there this Saturday past in the evening he was very rude to his Co worker.

More dressing rooms should be open. I did get items that I liked, but was in there a long time. Check out lines were short But I felt that delay was in the dressing rooms or lack thereof

I went looking for some Hawaiian shirts they were selling them for $60 four times what they normally go for.

Great place to shop especially when you go to the clearence rack..

The store was a little messy but we find some amazing deals that can't be beat. My daughter got $75 men's FILA basketball sneakers on clearance for $10. Very happy with our purchase.

Regrettably I had to put my items back because there was no registers open to get a price check for me, merch is scarce an help is even scarser.

Nice products, prices are a little hi but not bad. Only fault I found was not enough people working there so it causes a long wait in line