2/5 Kelvin L. 1 year ago on Google
Most
of
the
dentists
are
good
enough.
I
think
our
whole
family
has
seen
at
least
5
different
dentists
from
there,
some
better
than
others.
In
general,
they
are
friendly
and
professional.
Some
of
the
receptionists
however,
can
do
with
a
lot
of
improvement
in
their
competency
and
attitude.
On
one
occasion,
they
quoted
$400
for
some
filings,
which
we
were
able
to
offset
with
our
private
health
insurance.
We
agreed
with
it.
After
the
procedure,
they
told
us
it
is
now
$800.
That
is
double
of
what
was
quoted.
The
amount
went
above
our
private
insurance,
and
we
had
to
pay
a
bit
out
of
pocket
when
they
could
have
notify
us,
and
we
would
have
done
the
remainder
of
the
filings
in
Jan
when
the
private
insurance
resets.
After
a
fair
bit
of
reasoning,
the
dentist
intervened
and
helped
to
resolve
this.
On
another
occasion,
it
took
the
receptionist
a
very
long
time
to
give
us
a
quote
for
another
child's
fillings.
I
had
to
ask
them
for
it,
and
compare
between
the
costs
of
claiming
through
medicare
vs
claiming
through
private
insurance.
They
just
assumed
that
we
do
not
need
to
worry
about
the
costs
since
there
is
the
government's
dental
assistance.
In
the
end,
we
had
to
pay
out
of
pocket
for
our
child's
fillings.
It
was
only
then
I
was
told
that
some
of
the
previous
items
could
have
been
100%
covered
by
our
private
health
insurance
instead
of
using
the
government's
assistance.
The
attitude
of
the
receptionist
was
like,
this
is
common
knowledge,
we
should
have
known
it.
As
a
customer,
I
do
not
have
visibility
as
to
what
items
can
be
claimed
100%
from
the
private
health
insurance.
And
my
point
is,
if
this
is
such
common
knowledge
(at
least
to
the
receptionist),
couldn't
she
have
highlighted
that
to
us
when
we
were
doing
payment
previously.
As
a
result
of
this,
we
now
have
to
pay
out
of
pocket
when
it
could
have
been
easily
prevented.
Between
my
kids,
we
could
have
prevented
using
some
$800+
from
the
government
assistance.
Now
one
of
my
kids
will
have
nothing
left
in
the
medicare
for
next
year.
And
any
future
filings
will
have
out
of
pocket
expenses.
We
enjoyed
our
visits
to
Pacific
Smiles
Dental
in
the
Melbourne
City.
That
was
why
we
continued
with
Pacific
Smiles
when
we
moved
to
this
area.
This
branch
by
comparison,
is
a
far
cry
in
the
overall
experience.
Only
good
thing
is
that
there
are
still
some
good
dentists
there.
Update:
It
seems
like
they
will
cut
and
paste
a
standard
response
to
any
negative
review.
"We'd
like
the
opportunity
to
make
it
right....blah
blah..."
When
I
actually
email
them,
no
response.
Silent.
They
don't
really
care
about
customer
satisfaction.
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