Friendly Service, clean room and comfortable bed. Nice little Bar down stairs for a quiet Beer!

We had some problems and required a week of accommodation that day. We arrived at Ibis Glen Waverly and they gave us a top room and a wonderful rate. Love it and 5 stars!! Also too, just wanted to say that the room service was outstanding too. We're a family of 4 and the girls really looked after us and kept us stocked with towels and whatever we needed. THANK YOU!

Unprofessional staffs! I wasn’t able to get back my points = $200 that were deducted wrongly(nothing wrong from my side). The male staff seemed not knowing about the point system and walked away while I was explaining politely. This is not professional. I still don’t know how to do for my points. I am a platinum membership of Accor hotel group but I don’t think there is no benefit to keep this status in the future.

Location great Rooms fine. Nice tea and fridge Service was fine. Car park is spacious $20, but just out in civic car park is free on weekends.

This was a somewhat cheap last minute need-to-book hotel. On a whole, everything was fine. Our room smelled like cigarettes and was...a little sad. The front desk attendant Neha gets a gold star for being a gem of a person - it's not her fault that breakkie we paid extra for was also a little sad, lots of empty platters that were never refilled. Clearly the staff there were working super hard to keep up with the Saturday surge. Heads up for weekend stayers, there's free parking right out the back of the hotel (council spots mon-fri) but limited spots!

No normally one to post a negative review, but I was extremely disappointed with my stay. Mould all over the shower, I asked to be moved rooms only for the second room to also have mould in the shower. Bed brakes weren't engaged so bed kept moving. Service was average. Really regretting not booking the novotel next door for only a little bit extra.

Run down, overpriced, in need of maintenance. That sums up this place. Firstly I was overcharged and the reception staff argued that they were right. The room was $188.10 plus $100.00 for extras plus 1.4% surcharge even though I used a debit card. That comes to $292.13 but they charged me $312.41. I asked why I was being charged $100.00 They said $20.00 was for parking, They said you may use the mini bar, which was empty, or you may eat in the Restaurant, which was closed. The lift had a broken card swipe box so you had to try 20 times to get it to work, the cupboard in the room was falling apart, there was only 1 chair in the room, the phone was broken, the shower needed a good scrubbing. They it took 4 days to get the correct amount charged to my bank account. Wouldn’t stay here ever again.

My sister and I booked a 2 bed room so that we could get ready for her wedding the following morning. Check in was easy, and we had a comfortable stay. I went down early the following morning to order a round of coffees for us and the make up & hair ladies, and they were able to accommodate all the non standard orders. Check out was easy

We had a few nights stay for a short trip to Melbourne. The hotel was clean but the breakfast buffet may need more variety. They did not even ask if I was an accor member, as I have booked through a travel website. It was ok, though.

Nice hotel Very basic though. No extra pillows or blanket. Shared (bulk) toiletries. No room service available. Great location and breakfast was good.

We stayed there on 16 January 24 with the room booked prior online at $95. Reception took $100 deposit along with the $95 fee on checking in. The deposit was supposed to be refunded (or not charged) on checking out. When we checked out, we asked for the deposit to be refunded (as on a previous occasion we had to chase them for the deposit to be refunded). But after a week of not refunding the deposit, my credit card was charged $116.61 instead of just the $95 as booked. There was no explanation why additional charges were deducted. As far as we know, we did not incur any other charges while there. It’s a small amount but guests should not be treated this way. Shonky. And, the deposit should be refunded in checking out. This is poor management n service from the staff who handled the hotel charges.

We stayed here for two nights and can not believe the price we paid for this standard of accomodation. There were no parking spaces so we were told to park in the staff car park and we got charged for it! The cleanliness of the rooms were way below standard. There was black hair all over the floor in the bathroom which were not mine being a blonde. The floor looked filthy dirty like it hadn’t been mopped in a while. The carpet had crumbs on it and there were elastic bands on there too that was obviously from the person before. I would not recommend this hotel not when you have so many good hotels in the area that are a very similar price.

Location is great! Standards of cleaning room was very poor. One day they didn’t clean my room even after I had asked for it, and put the sign out. Wouldn’t recommend if you are looking for anything other than location. Sadly disappointed this time 👎👎

I would like to express my gratitude for the exceptional service provided during my stay at your hotel. My almost month-long stay was made incredibly comfortable and enjoyable by the outstanding efforts of your staff. In particular, I would like to commend Ashley and Dada for their warm and welcoming attitude. They went above and beyond to make me feel at home and were always available to assist with any requests I had. Their exceptional service made my transition to a new city much smoother, and I cannot thank them enough. I would also like to express my appreciation for the housekeeping staff, Rashid and Lucy. They consistently kept my room clean and tidy, making it a pleasure to come back to after a long day of house hunting. Their attention to detail and excellent service were remarkable, and I am grateful for their hard work. Also I can't forget Nethani and her hard work in the kitchen area Overall, my stay at the Ibis Glen Waverley Hotel was fantastic. The combination of great staff, comfortable rooms, and a convenient location made it the perfect temporary home during my search for a new residence. I am grateful for the exceptional service provided by your team and cannot thank you enough for making my stay a memorable one. Thank you again for your hospitality, and I look forward to staying with you in the future.

Ibis Glen Waverley is a very good priced option for accommodation. Service is very friendly, rooms are a bit smaller than usual but are functional and clean. Car parking was included if you were an Accor member where the Novotel next door cost me $25 a day. Overall, it was a very good 3 night stay.

Poor and not recommended! Lifts does not work with sensor not reading the room access card. Towels are not prepared and smells like mould. Breakfast except for the breads, others are just okay. Too many things needs to be improved!

Very friendly staff, the breakfast was very good for the price. Parking at this motel was really good with secure underground parking with generous sized spaces

+ good location + dedicated underground parking space + close to the shopping mall + compact and modern room + appreciation for the accor member - shower space is a bit tight and the showerhead is just too short for me - some dust in several area, especially behind the desk

This place has become more than a great location for my work activities. The location is just moments away from an awesome food precinct. Their own restaurant should be understated. Service is seriously fabulous.

Unparalleled Excellence at Ibis Hotel My stay at Ibis Hotel, was nothing short of extraordinary. The customer service was exceptional, with a staff that went above and beyond. The food offerings were diverse and delicious, satisfying every palate. The range of services provided, from cleanliness to amenities, was simply the best I've experienced. This hotel has set a new benchmark for excellence in Melbourne's hospitality industry. Without a doubt, I'll be returning for another memorable stay. If you're looking for a superb hotel experience, Ibis is the place to be!

Room was okay, nothing special. Room service is only between 5:30pm to 9:30pm which isn't useful. Menu was not that good. I liked the breakfast though. Whatever you do, don't order from overnight menu; I ordered pizza and it was the most disgusting thing I ate. The audacity to serve disgusting pizza at midnight to a customer! No welcome to Australia and no "I hope you had a good stay!". The reception staff has no manners and don't seem to care to treat guests with hospitality.

Hotel is in Glen Waverley - next to the conference centre. It's convenient to trains and buses and lots of mainly Asian eateries in Glen Waverley plus The Glen shopping centre is up the road. I like staying here but it is not in the city centre of Melbourne, if you're after that.

IBIS is a very nice hotel. My only complaint is that my booking that i did on ACCOR plus did not transfer to them properly and i was questioned several time about my package - which included buffet breakfast for two. i was constantly challenged by management. I ended showing management my online booking several times, which frustrated me. I had also received a letter in my room saying welcome, i was to receive comp breakfast but also a gift in the fridge, which i did not receive. I was not fussed bythis, but I felt special when I arrived, however was questioned several times during my stay. Otherwise, IBIS staff and buffet breakfast was very good. Only sour taste from this experience. Felt like there was no real apology or acknowledgement of the issue. I felt I was in the wrong.

The hotel was close to many shops walking distance. Their costumer service was good. The facilities we decent.

Firstly, Ash on the front desk is wonderful. She remembers us every time from previous visits and makes us feel welcome. I have been an ACCOR member for 9 years and currently a Gold member. I stay at this Hotel on a regular basis for periods of approx 10 days duration. When I booked online I made a request to be put in the same Room as previous visits. This was obviously ignored as I was allocated a room on the floor below. I was told I should ring them the day before I was booking in, but my response is, if I ask for it in my booking why can't someone read it. The beds are always comfortable, that is why we stay with ACCOR Hotels. However, on this visit of 11 nights we had our sheets changed once, and that was around day 3. I know I could have requested a sheet change but I was 'testing' the room service to see how long it would take. I was disappointed. Our room carpet was never vacuumed the entire stay. Stepping off the elevator we saw the same dirt/lint on the floor and up the corridor. In fact, there was a piece of dental floss on the carpet outside our door for at least a week and was still there when we checked out. The shower appeared clean but when inside there were visible signed of a yellow stain on the bottom of the glass door frame and around the edges of the base. Some domestic cleaner wouldn't go astray. Also it wouldn't hurt to clean the small exhaust fan above the shower that was caked in dust. On our arrival I had to phone Reception and request the toilet be cleaned properly as the House Keeping people neglected to clean an obvious mark on the toilet bowl. We don't like sleeping under a doona/comforter so I arranged to collect a blanket from Reception and remade our bed. I folded the doona and placed it in the large plastic bag used for the blanket. I then placed it on top of the wardrobe hanging area. The day we were leaving I took the bag down and left it on the floor, but the amount of heavy dust they fell down from the top was disturbing. I truly believe there should be a regular cleaning of this area in all rooms and it would reduce the allergic symptoms that some guests may have. All of these concerns were raised with the Assistant Manager when we checked out and I was requested to send this email. I am hoping our feedback will assist and at our planned next visit in January 2024 we will see a marked difference.

Good value hotel, clean and quiet, with all the facilities needed for a business trip. Conveniently located to central Glen Waverley and train station. A few minutes walk to restaurants area and 10 minute walk to major shopping centre. 24hr reception.

Very good experience with the staff at the buffet breakfast. Andres was very professional friendly and offered to make my coffee when the machine went down. Kudos to him! Good service!

Comfy and spacious rooms. Minutes walk to restaurants, cafes and the Glen Shopping Centre. Staff were very friendly and helpful. Parking is paid, but in a secure structure. I'll be back there again.

It’s ok .. people bang doors a lot which is annoying. The bathroom was outdated and could of been cleaner . Parking was good . Checking in and out was easy and girls were friendly. May not stay there again though .

IBIS Glen Waverley has been quite a frequent stopping point for me for work. Great staff for years, really comfortable room as you'd expect... but the food in this area is awesome and the Glen has had a great facelift... Highly recommend the IBIS

I had my engagement ceremony in Ibis Glen Waverly. The excellent support provided by Sydney and Pippa was really amazing. When I entered the hotel on the day, they arranged everything more than what we have expected. Thank you for the fishbowl with flower petals and candle lights. And also thank you very much for the light board. Thank you for the hotel staff for giving us delicious food. Thank you for helping us to make our little engagement party beautiful. Finally, thank you for everything that you have done for us.......

It was very good, clean and tidy, plenty of off road parking. We are visiting Melbourne to catch up with family and with the lockdown in place the storm hit and the house we were stay in lost all power.

Friendly and helpful staff. Clean and tidy room. Bed was a little soft for my liking, but probably good for most people. Breakfast buffet is excellent. Had whiting and chips one night and that was very good as well.

Booked Ibis for a guest of mine that came down from overseas. First time visiting Australia wanted to make a first good impression. First room we checked into the room was not clean. Wet towels on the floor. Second room we checked into, it seemed fine. But my guest later mentioned that there were ants roaming around on the desk and couldn't leave any of her belongings or food anywhere.

Not terrible but not great either. Staff was lovely and super helpful, hotel is quiet and rooms look okay but the air conditioning was broken and the room smelled like feet. Breakfast is okay but would love some variation.

Staff are very good. Rooms are clean.and rather standard. It was easy to get a room very late in the evening. It's nothing special but what you do get is what you would expect with exceptional customer service.

I had a very shocking & disappointing experience at this Ibis property. I have stayed at various IBIS & Accor properties in different countries, but this was the most underwhelming experience ever. Where do I start - 1. I arrived at 9:30PM on Sun night after a long 15hr flight, I wanted to order food to the room, but I was told - THERE IS NO ROOM SERVICE. So I go downstairs to the restrauant in the lobby only to be told that they are CLOSED, and there are not snacks/sandwiches either!!. Now which hotel of this caliber has NO FOOD ?? 2. Day-2 I come down to order for dinner (since there is no room service), and since they are short on staff, I carried my own food back to my room! This same thing followed on other days as well. 3. The dinner plates/trays were not cleared out from my room, no housekeeping done for TWO days. 4. The Aircon in the room was malfunctioning, but atleast it got fixed after I complained 5. Usually all Ibis properties have a lively full of energy vibe. But this one looked like its soul was sucked away. But it is not the fault of the staff. They are severely understaffed with the same set of 2-3 people doing everything. So while they tried their best, it was a poor experience for the customers. So I would give good rating to the poor staff who were doing their best, but I would blame the management for not staffing properly given that travel has picked up strongly after COVID and they are thoroughly underprepared.

Great and comfortable experience. Duty Manager Tubendu(not sure of the spelling ), was extremely helpful and polite . Though long weekend was full on due to national basketball tournament and they were short staffed , still team and the manger tried their best to serve everyone’s needs . I highly recommend this place . Easy access , great staff , comfy beds !

Very bad customer service and untrained staff member. New Asian man don’t know what was he doing. Spent half hour at 12pm to register a new guest and active a room card. When I went upstairs, it wasn’t working. Very rude and unprofessional. Highly don’t recommend to go to that hotel if you don’t enough patient

This hotel in Glen Waverley was well situated for us as it was close to the friends and family we visited. It is close to some shopping centres as well as some good restaurants. The room was spacious for our needs. We did have one day where housekeeping didn't clean up the room, but management did compensate us with a free drink at the bar. The staff was friendly but check in took a bit long. But over all we enjoyed our stay at this hotel.

Very courteous and friendly staff. Quick check in. The housekeeping was less than average. Although the toilet were somewhat cleaned, the room was never vaccumed during our four day stay. The heating in the room wasn't working either and when we complained, it was substituted with a room heater.

Always our favourite place to stay! The IBIS Glen Waverley looks after their Gold customers - bottle of wine, plate of cut fruits, free parking and welcome drinks. Reception always friendly and helpful. We rang to request for early checkin and the reception was so pleasant and polite. The location was a huge bonus as we love the eat street right next door. We just love the range of restaurants. Such a eating haven!

Nice room, Very comfortable bed, Great location. Only downsides were there was no hairdryer in room & booking stated television would be a smart tv with access to Foxtel but it had neither. Also, the room service menu said it would be available 24 hours which also, unfortunately, wasn't the case. Otherwise though overall happy + would stay again.

Booked for international guests! The way the staff handled payment was really unprofessional We even witnessed another customer complaining about the customer service the day we checking in! Well similar thing happen to us the morning we checking out! We were told checking out procedure will be easy no time will be wasted but we were waiting at least 10-20 mins to do the payment and go to airport. Very unprofessional and staff have no idea what they are doing! Higher management take not Change or train the staff better Most of the customers checking out the same day as us and the day when we checking in pretty disappointed with the customer service and staff!

I stay many times in Ibis and Mercure Hotels all over the world and I have to say this is one of the best Ibis hotel I have ever been. The rooms are big, quiet and clean. With some improvements e.g. safety box, it could also operate as a Mecure Hotel. Staff always friendly. Thanks a lot.

This has to be the nicest hotel I ever been too.. location is great.. been many times and can't wait to go again

2 kids and myself checked in at 2pm went out all day back at 11pm checked out 8am why would we pay an extra $20 for the non inclusive in yhe price parking at the hotel when you can park free behind it. This option to pay extra was a little ridiculous by hotel management.

I recently stayed at Ibis Glen Waverley and overall, I had a great experience. The location was convenient for my needs, and the staff were friendly and helpful. The room was clean and comfortable, and had all the amenities I needed for my stay. The breakfast buffet had a good selection of options and was tasty. My only suggestion for improvement would be to update some of the decor and furnishings in the rooms to give them a more modern feel. However, this did not impact my overall enjoyment of my stay. I would definitely consider staying at Ibis Glen Waverley again in the future.

Perfect location with quick access to freeways to the city and eastern suburbs. Excellent secure on-site parking. Quality of service at reception was highly variable from day to day. There was no housekeeping on the Sunday due to shortage of staff. Room cleanliness was about 3-star with significant amounts of dust build-up on some horizontal surfaces.

Moved from Singapore to Australia, and as I was planning to rent a house in that Glen Waverley, we have booked a room for 1 week. The entry experience to the room wasn't good as it wasn't clean, hair was all around and on the bed as well. Dust every where in a level which I can say u could see particles on the air. The Aircon system not that efficient to keep the room warm. The reception employee not friendly and welcoming (except 1 person). The experience with the resturant quality (for dinner) wasn't good at all.

Yukk sorry this place is just so outdated. Showers had mould around the grout and the glass. Cushions on the bed look so dirty and look like they have been around for too long. Definitely need new cushions. Buffet is average IMO Definitely need a bit more of a variety. Staff at desk when we arrived were rude and didn't speak much English gave us wrong rooms we booked and paid online for interconnecting rooms when we arrived staff said no rooms available for interconnecting and said we had the option for 2 seperate room which wasn't going to work with a family of 5 little kids. After getting annoyed and worked up only then did the staff say they will check and let us know and to our "surprise" there infront of our eyes a interconnecting room magically appeared out of the sky. Would you look at that. Staff also stated that the interconnecting room they did have was for another guest arriving which was such a joke to even say that as we arrived first so accomidate the guest that are standing infront of you first. Will not be coming here ever again. Also having to pay for parking whilst staying here is a bit of a joke.

Good hotel in Glen Waverley. Stayed here for 3 weeks in May'23 and had nothing to complain about. Very friendly staff. Just walking distance to the area center and train station makes it convenient for travel.

Very comfortable room was clean . Breakfast was varied and fresh. Requested poach eggs and the staff accommodated to any of my needs without hesitiation. The only issue I had was with car parking on arrival I had to pay $100 dollar fee up front and then was reimbursed several days later of the amount I was owed. I couldn't understand why they had to take 100 dollars when they could have just taken the 40 dollar fee for car parking.

We got the room a bit late that air conditioning isn’t work properly. We stay in the first night but the second night it is too warm in the room trying to adjust the air conditioning but not working. We told front office they trying to fix and gibe us the fan after all it still not working so they change the room for us. Their service from everyone waa very good. Thank you to you all. We are very happy.

It was a very unpleasant stay at this hotel. I would not patronize again and would not recommend anyone to stay there. The room is uncomfortable and housekeeping service is below standard. I cannot continue to stay there and have to checkout early on 18th February 2024 instead of my paid duration until 22 February. I have requested for refund but was treated coldly by the duty manager. Overall, this hotel was not worth any rating and the pricing it commands are ridiculous.