CMB Soul Food image

CMB Soul Food

Restaurant Soul food restaurant

Basic soul-food window fixing up hearty sandwiches, stuffed potatoes & wings in compact quarters. People often mention good, chicken, customer, steak, ordered, service, order, wait, potato,


Address

12503 Union Ave, Cleveland, OH 44105, United States

Website

cmbsoulfood216.com

Contact

+1 216-752-5402

Price rating

$$ $$

Rating on Google Maps

3.80 (745 reviews)

Open on Google Maps

Working Hours

  • Saturday: 11 am to 8:45 pm
  • Sunday: Closed
  • Monday: 11 am to 8:45 pm
  • Tuesday: 11 am to 8:45 pm
  • Wednesday: 11 am to 8:45 pm
  • Thursday: 11 am to 8:45 pm
  • Friday: 11 am to 8:45 pm

Featured Reviews


Frequently mentioned in reviews: good (14) chicken (11) customer (10) steak (10) ordered (9) service (9) order (9) wait (7) potato (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Mari B. 7 months ago on Google • 170 reviews
    I ordered a chicken & shrimp over rice & baby!!! That thang was good!!! They took about 40 mins to prepare but it was hot just the way I like it, so it was worth the wait. Definitely gained a new customer
    5 people found this review helpful 👍

  • 3/5 A S. 5 years ago on Google
    Food was pretty good. I had Whiting with rice and broccoli. This place needs a makeover with new customer service. When are black businesses gonna start putting money back into their business. You guys still have handwritten menu options taped on the wall.
    7 people found this review helpful 👍

  • 1/5 THE J. 1 year ago on Google • 10 reviews
    I just ordered my first order from door dash from here and I must say I was very disappointed. I ordered the chicken and steak stuffed potato with extra cheese and broccoli. How ever it was blue hair in my food my food was cold the chicken looked like some chopped up I don't even know what that was. I never received the steak on my order or the extra cheese and the broccoli was so damn overcooked. It just all around looked like someone played in the food.
    6 people found this review helpful 👍

  • 1/5 Klassy D. 2 years ago on Google
    I have eaten here before years ago, however things have changed a hell of alot since then. The quality has definitely declined. We went in on Tuesday 10/12/2021 wanting something different for our tastebuds, and ordered a steak and chicken loaded potatoes ( minus the A1 sauce). This was HORRIBLE!! You could see the actual chicken , however when it came to the steak part of it...we were confused...I am not sure if it was ground beef, steakum, or what because it was unrecognizeable, and tasted like nothing. What we thought looked like it could have been pieces of steak, were the few mushrooms that were mixed in. Then there were the thick pieces of cheese slices thrown on the top of it. Just a waste. $13 a piece down the drain. (Amongst other things). We attempted to eat this potato in hopes that the taste would grow on us, it never happened. The most i could stomach was a corner of it. Just could not do it. We both ended up with the bubbleguts. What happened to the CMB from back in the day? I know places change management, prices of the food changes dramatically....I get it. The taste and quality should not. I am aware i am only one person, out of hundreds who may purchase from this establishment,. I was so very disappointed. I am not sure if it was just an off day or what.
    4 people found this review helpful 👍

  • 3/5 Deidre W. 5 months ago on Google • 107 reviews
    I mean, it's a neighborhood takeout. If they don't give you at least some attitude, make you wait forever, and if they're not out of close to half the things on the menu, the food's not going to be any good. The food is very good here.

  • 4/5 The Miller Family C. 2 years ago on Google
    Now we ordered this for take out and had it delivered to cleveland clinic via door dash the food was delicious I will def go back. I think the delivery part may be what is holding me back from a 5 with a tad soggy with the cheese sauce not still melted and the styrofoam may have impacted it a tich. I will def go and eat this live as I also thought it needed a tich of spicyness. So good and impressed tho will definitely want to eat it at the restaurant to get it authentic hot out oven! Thank you for pleasing my belly at work as an RN p.s would not show shame in licking the Togo box and see you soon 😋
    1 person found this review helpful 👍

  • 3/5 Kimberly L. 4 months ago on Google
    My veggie potato was good, but my friends who ordered the shrimp were very disappointed. The problem was that they now use sandwich steak.
    1 person found this review helpful 👍

  • 1/5 Jibar M. 1 year ago on Google
    I’m my eyes it’s always something a 30-40min wait bad attitude and on top of that thought I stole 0.50cent out of my $12.50 order crazy how you could b mad at me wanting my change this is wat happens when u hire family and friends they don’t care about your vision oh yeah I stay down the street and on top of all this the chicken wasn’t done all the way blood in the joints smh I’m being honest and if u are there tomorrow I can let u know what I see from a customer stand point seeing how I do get my food and never said anything about not being satisfied until today and if I’m being honest tomorrow I’ll stop up to have a one on one if that’s cool
    1 person found this review helpful 👍

  • 1/5 Taylor R. 6 months ago on Google • 16 reviews
    I’ve been eating here for 2 years. Loved them. Today my husband placed an order on doordash for the first time ever. They have the options no veggies or you can get veggies. Well he wanted the veggies but he just didn’t want mushrooms. So he called up the store to ask if he can not have mushrooms in his dish. 1st he was met with an attitude from one of the cashiers. Than when he reciprocated the same energy they then said he was being ignorant. Got a call from the manager basically trying to check me about me constantly calling the phones about my order and to some it up and he down right asked her “is it about good customer service or is it about a dollar” and this lady actually responded “at the end of the day it’s about a dollar”. Like how disgusting you run a business and have that kind of mentality. That’s what’s wrong with black establishments. Ignorant. Rude. Poor customer service. Lack of care about the quality of product. Save your money and don’t eat here if you don’t wanna deal with nasty attitudes, poor customer service, and high mediocre food you can make at home. I also believe some of the food is premade. Because why was it so hard for them not to put mushrooms in it? Lost 2 customers. Will be telling others. I know the whole union area. Will be telling them not eat here and the experience I had. It took everything in me not to go up here and act a fool. —UPDATE AFTER OWNER REPLIED: to the owner, I’m just sitting here scrolling looking at ALL THE BAD REVIEWS that you replied to quicker than some of these got their food! You should Put that same energy into your business and it wouldn’t be going downhill. And it IS going down hill. All I keep hearing AND seeing is that your food WAS good years ago… now it’s gone down hill. I wonder why is thaf? Is it because you the owner says you only care about a dollar and not the customer service or the quality of the food? And I’m not sure what a MAN using my doordash account has to do with anything at hand. He ordered food and we’re at the same exact house. Why would he make a whole account to To order food and I have an account right here idiot? And to you saying your friends from 4th district will follow up. Good luck with that. Cleveland police Not worried about you or me. They not about to do nothing 😂

  • 3/5 K C. 4 months ago on Google • 7 reviews
    Food is good but don't tell anyone it will be 30 mins if you know it will take longer than that......

  • 1/5 J S. 4 months ago on Google • 6 reviews
    HORRIBLE, the food was nasty. I have been coming for years. First time I had horrible food and service, the lady taking orders, horrible customer service. I am disappointed and wanted a refund, or my food remade, and nothing but a attitude. This is prime reason why I stopped going to black owned businesses. I asked to have a owner call to rectify, she said she handles everything. SMH

  • 4/5 David H. 9 months ago on Google • 3 reviews
    I ordered a steak and Shrimp loaded bake potato. It tasted good but this wasn’t steak it’s ground beef. Other than that it’s really good.

  • 4/5 sharlesa j. 1 year ago on Google
    Loaded potatoes always a go to! I tried bacon with the chicken, steak, and shrimp… would’ve preferred crunchy so I crumble up In potatoes, as opposed to 2 strips on top (that were far from crunchy).

  • 2/5 Cherish H. 1 year ago on Google
    I said sauce on the side and they didn't put it on the side. The yams had more cinnamon than yam. The pork chops and wings tasted like everything was fried in the same oil as all the fish. There was a 50min wait and the food was not worth it. First and last time going there.

  • 3/5 Tiara F. 1 year ago on Google
    The $5 Holla potato was bland. The potato wasn't seasoned, the chicken was just thrown on top, and it seemed to be missing something. They are usually way more taster than this.

  • 1/5 Nikki E. 1 year ago on Google
    Okay. Fries were a little burnt. Update November 2022. Tried them again had to give 1 star. Not happy with food at all. I did not ask for sauce on fries they put it on there anyway 😒. I got chicken fingers wayyyyy over cook they are hard barely can eat them. I should have just made some 🍜 noodles..🤨🤨

  • 4/5 KI-DOUBLE-93 1 year ago on Google
    The food their is delicious and the staff is not friendly at all but that food is worth it butt the wait time is terrible butt when you get that food you be like ok it's was worth

  • 5/5 Jacquey B. 1 year ago on Google
    I always get the load steak and chicken baked potatoes... Maaaann is it good... Takes about 40min for an order however the food is worth it.

  • 1/5 Mr J. 2 years ago on Google
    I really try to support black business but these people make it very hard. went I. About 8:30pm for them not to take my order when they website says they close at 10:30 really grinds my gears. I will not be returning.

  • 5/5 Leon J. 1 year ago on Google
    My food was great, and when i arrived the staff was really hard at work and you could tell “they love what they do” #Cleveland Iconic resturant👍🏿

  • 1/5 Susan R. 2 years ago on Google
    The young Lady at time of my visit was horrible, her customer service skills need addressing immediately. The business where you wait was freezing cold. And I will not frequent the establishment ever again

  • 3/5 Tamyra J. 1 year ago on Google
    I only gave three stars because of how slow they are. I order over the phone and through door dash a lot and everytime my driver or I go to get it I always have to wait an extra 30 mins to get my food. But as far as taste goes very very good food I’m just impatient

  • 1/5 Carter C. 7 months ago on Google • 1 review
    The lady at the register stealing: I paid with my debit card 33$ for fish and potato. She said it didn’t go thru but it showed it process on my end. I called bank they stated she got the money I told her, she would not give me food or a refund. SHE IS STEALING! Use cash! She is stealing!!!! And attitude is terrible. And they have all this stuff in a menu but only have fries and broccoli. The worst! But why am I surprised!
    1 person found this review helpful 👍

  • 5/5 Carmetta B. 5 months ago on Google • 1 review
    I ordered the chicken stuffed potatoe it was delicious. The only problem I would say is they put ranch on the potatoes instead of sour cream. You would need to find out first if people like ranch. The sour cream was extra.🤔

  • 5/5 Dominique S. 3 months ago on Google • 2 reviews New
    So so good food was great and customer service was amazing as well definitely one of my new favorite places


Call +1 216-752-5402 Open on Google Maps

Amenities


  • Parking
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
  • Accessibility
    • ✗ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✗ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
  • From the business
    • ✓️ Identifies as Black-owned

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