Great service! Beautiful bedroom! Great breakfast with many options! During my stay, there was a well done evening buffet and there was a very kind lady with a beautiful smile who made the service very enjoyable: Aufie thank you!

The staff is welcoming and polite. The hotel definitely needs some improvements. The hallway on my floor smelled humidity and needs to be repainted. The simili wood floor in the hallway and bedroom is noisy. The soundproofing is nonexistent! I could distinctly hear what my neighbors were watching on television and all their conversations The bathroom has terrible finishes! I think the plumber who fixed the faucet was a bad trainee. There is barely enough space to place one’s hands under running water. The glass shower panel is not straight. Water gets to the bathroom floor and into the bedroom unless you have a bathroom carpet to collect the water. There was a small hole in the bathroom wall, next to the toilet paper holder…..The 5 star rating is beyond my understanding! I have so many negative comments about the facility and service!

I love the rooms and restaurants. I recently got a membership at the gym. It’s great, nice equipment, friendly staff and the pool is awesome too. My one complaint is that there are no electric plugs in the gym and pool change rooms. After working out or swimming you shower but there are no plugs to dry your hair at all. It’s quite inconvenient if I have to go to a meeting after with wet hair.

Pullman is my favourite place to stay in Kinshasa. For lack of a better term, the hotel has a soul. From the way nature is incorporated into the design of communal spaces, the beautiful and very clean pool, the excellent gym (with group exercise classes!), and the warmth of the staff, everything is designed to make guests feel welcome and comfortable, without the haughtiness that other hotels of similar caliber have. The wifi is strong, the breakfast buffet is very comprehensive and delicious, and the activities available make it easy to have a bit of relaxation even when on a very busy work trip.

Very poor service levels across from reception to restaurant. Rooms are tiny and in a very bad state, dilapidated, moldy and leaking. Furnishings are coming off, the wardrobe and bathroom door are falling apart, making it very risky for guests. The electric kettle is dirty and non functional. The complimentary water bottles have rusty tops (from their metal caps) making them super unsafe and a health hazard. Except the fact it is situated in a prime location near all the UN and Government offices, there is no reason to put yourself through the pain of this hotel.