FEBRUARY 2023: The pizza quality has greatly improved since I wrote the review below in April 2020, so I am increasing reviews from 2 stars to 4. APRIL 2020 - 2 stars I've been ordering Base pizzas for years from Lucan and Castleknock since this branch opened. The pizzas are excellent (5 stars) when they get it right but the quality control is very poor in the Castleknock branch so much so that now it is more of an exception to get the pizza delivered correctly. Here are the problems I’ve experienced: 1. Sometimes too much cheese and pizza is greasy (see attached pic as an example) 2. The toppings are frequently incorrect – either the topping is missing or wrong one added 3.Sometimes too much dough and the pizza is stodgy 4. Pizza delivered incorrectly so cheese and toppings slide-off and it looks like a dog’s dinner (see attached pic as an example) I don’t always complain because it takes effort to do so and sometimes the store is closed by the time the pizza arrives. When I do complain, they don’t always reply to emails, so you have to ring. To be fair, they do offer refunds or store credit when you get speaking to them, and they’re friendly and seem genuinely interested in customer satisfaction, but, despite their assurances, the quality control remains lacking and they keep repeating the same mistakes. It’s so bad now that I’ve decided to stop ordering. It is a real shame as the pizzas are superb when they get it right. I know from speaking to friends in the area that they’ve had similar experiences. Maybe I’ll try again in a few months in the hope that things have improved but for now I’m staying away and I don’t recommend. I hope someone from Base pizza reads this and acts on it in terms of implementing quality control into their process. A conversation with the chef is not going to work – you need to have a second person (not the chef) check that the pizza matches the order and the quality is to standard before letting it out of the store.

Wow... yesterday night had one of the experience in last 4 years @basewoodfire located in Castleknock... I've had what italians call a "pizza" and it really turned to be as a real pizza. Excellent dought, very light on stomach after a 9.5 size pizza and a bubbly drink I didn't feel full as before and had the feeling that I cab eat at least another 9.5 and another drink... very impressive I most say! Pizza also was well ballance by toppings( witch are italian proper good quality), the pizza base(dough)is was soft inside and crispy outside just as should be, and light on digestion as I mention earlier...pizza was a dream! I have notice huge improvement in last months since the management it was changed... I most give some compliments to the new manager Alexandra witch you will be able to see her involved in everything and she s running everywhere around the shop , sometimes I even saw her managing oven and giving hands to her staff witch is amazing 👏🏼 . Compliments to the pizza chefs witch always deliver the best service !

*Edit - Base Castleknock seem to have corrected their delivery issues thank the lord.* My go to pizza delivery gone to the dogs. Love the pizza and used to arrive on time throughout Covid however all orders made over the last 3 months have been delivered 30 mins to an hour & a half later than the already extremely long expected delivery time that's indicated in the text you receive after ordering. Luckily the staff seem very pleasant but the 2 hour delivery time for a pizza that takes seconds to cook is just hilarious.

Terrible service. Waited 1.5 hours and the wrong pizzas arrived. We were charged €8.20 more than what arrived. And then went we queried it we were questioned and interrogated about it. Like we were trying to pull a fast one!! Will never order from them again and we are local. That's says something . My advise order from gourmet pizzas I stead!!

Today they gave us the wrong pizzas, something that has happened countless times over the past couple of years of ordering from Base. Since today it means missing the start of the rugby quarter finals we have decided to no longer give them our business. Yes the pizza is nice, but the hassle and inconsistency is not worth it. There are far better and more reliable takeouts in the Castleknock area.

Very nice pizza and crispy products are top quality. I ordered Diablo large and was more then Amazing. I was there in Friday staff was very busy but still smilling.I will definitely come back there and I recommend it.

Great quality and tasteful pizzas but the app is unreliable to give you the correct time to collect your order.

I never heard of this place until I got a voucher ad a gift,since then I have been raving about their pizzas. Fresh out of a stone pizza oven, the pizza is delicious! My only criticism is the price of drinks would turn you off buying one.

Top quality pizza fresh and authentic. Professional service and nice atmosphere. I will definitely go back there soon.