1/5 Abby Ingersoll G. 1 year ago on Google
I
might
be
overly
angry
about
this
because
it
ruined
my
husband's
40th
birthday
evening,
but
we
ordered
in
from
Holy
Chow
that
Thursday
night
because
we
had
covid
and
could
not
go
out
:(
We
are
within
their
usual
delivery
zone
but
they
did
not
have
a
driver
available
that
night,
but
they
said
we
could
do
grubhub.
OK.
We
placed
the
order
at
5:10,
and
at
it
was
supposed
to
arrive
at
5:52.
The
grubhub
delivery
driver
arrived
and
was
told
it
would
be
a
25
minute
wait,
then
waited
for
40
minutes,
and
was
told
it
would
be
another
25
minutes.
He
understandably
cancelled
the
pickup.
I
called
the
store,
very
angry,
and
they
told
me
that
they
had
several
large
orders
and
they
were
understaffed
and
then
hung
up
on
me
(maybe
I
deserved
this.
I
was
kinda
yelling,
but
seriously!)
Another
driver
picked
up
the
job
and
we
eventually
got
our
food
at
7:15,
over
TWO
HOURS
after
we
ordered
it,
except
that
we
did
not
get
our
food
at
all.
We
got
another
person's
food
that
was
one
entree,
not
three,
and
I
wound
up
having
to
fight
through
it
to
make
dinner
for
my
kids
and
my
husband
ordered
pizza
and
ate
a
late,
sad
dinner.
I
understand
being
understaffed,
but
with
the
prices
they
charge,
they
should
be
able
to
pick
up
employees.
At
a
bare
minimum,
if
there
is
going
to
be
a
delay,
you
should
be
able
to
communicate
that
when
someone
calls.
If
someone
called
after
me
and
put
in
large
orders,
then
they
should
prepare
mine
FIRST
and
communicate
that
there
will
be
a
delay
to
THOSE
customers.
Also,
after
ALL
that,
they
could
have
at
least
made
sure
they
gave
me
the
right
order.
Delayed
orders
are
not
just
delayed
orders...they
are
crying,
hungry
children,
haggard
moms
cooking
dinners
at
a
moment's
notice
to
get
hungry
kids
into
bed,
and
ruined
nights.
For
crying
out
loud,
at
the
very
least,
you
can
learn
to
estimate
cooking
time
and
communicate
clearly.
I
will
say,
in
the
interest
of
fairness,
if
you
do
finally
get
their
over-priced
food,
it's
decent.
3 people found this review helpful 👍