KFC image

KFC

Supermarket

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides. People often mention order, good, chicken, staff, experience, crispy,


Address

Strada Iuliu Maniu 1, Cluj-Napoca 400394, Romania

Website

www.kfc.ro

Contact

+40 752 023 611

Price rating

$$ $$

Rating on Google Maps

4.00 (4.2K reviews)

Open on Google Maps

Working Hours

  • Friday: 9 am to 11 pm
  • Saturday: 9 am to 11 pm
  • Sunday: 9 am to 11 pm
  • Monday: 9 am to 11 pm
  • Tuesday: 9 am to 11 pm
  • Wednesday: 9 am to 11 pm
  • Thursday: 9 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: order (19) good (9) chicken (8) staff (8) experience (8) crispy (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Aaron R. 8 months ago on Google
    The prices in this place are getting out of hand. Prices aside, the term "fast food" does not apply here. You can easily expect to wait 15-20 minutes just to get served when it’s busy and the amount of time they run out of chicken just blows my mind… surely that’s something you should have plenty of and ready to serve. Anyway, my original review of this place was much worse. However, I’ve edited this to reflect the introduction of the electronic ordering kiosks… this frees up staff to prepare your order and solves the issue with people pushing in line. It can still get a bit too busy and the layout of the electric kiosks aren’t very helpful (back to back instead of all facing one way). They could have fit at least one more kiosk if they had just turned them all 90 degrees and had them next to each other. That being said, definitely a major improvement from how it was back in 2022. Just have to work on ensuring there’s enough food and served fast enough, specially when the prices increased 44% in 18 months.
    7 people found this review helpful 👍

  • 2/5 Ștefan A. 6 months ago on Google
    Don't come in the morning. They'll serve last night's leftover chicken: not crispy, not a joy to behold bare chicken. They just had a fresh batch made, too. Could only look at it. 2023 SEP: got good chicken at 16:30. The drink was stale as they preloaded the cups and just put them from a group.
    6 people found this review helpful 👍

  • 1/5 Michael H. 1 year ago on Google
    Not just this place, but all fast food franchises in the city have the kind of queues that never end, barely move at all and once you order it takes forever to prepare it as well. Maybe hire more people and actually give these folks a decent wage? The poor underpaid overworked people working here are clearly done with it
    4 people found this review helpful 👍

  • 1/5 Sam 1 year ago on Google
    Nothing about the food quality, the service is incredibly bad !! .. more than 6 persons on the cashier and no food is coming out from the kitchen! .. on average it’s more than 30 mins since I entered the restaurant and till now , I didn’t receive my food ! Incredibly slow and incompetent! I don’t want to go in details but in general, my worst experience with any KfC branch in any country I visited! ..
    3 people found this review helpful 👍

  • 1/5 Magic M. 4 months ago on Google
    My order was wrong twice, and I had to wait for more than 30 min to receive my order and didn't get even an apology. I'm not recommending this place !!!
    2 people found this review helpful 👍

  • 5/5 Adrian Z. 4 years ago on Google
    Incredible, I waited for about 18 minutes in que. That was the bad part. The good part, I received 5 huge crispy strips and dipping fries in my smart menu. No hot wings though, but I can't complain. It was a huge value buy. Also the taste and atmosphere was good as always. The cashiers were nice and even if it was rush hour I enjoyed the experience, and the bonuses.
    2 people found this review helpful 👍

  • 1/5 Cipri M. 1 year ago on Google
    The staff is very unprofessional. The food was scarce which is unacceptable for KFC. They should make food faster. That’s why the employees were fighting for food in order to close orders. When you see employees fighting and putting their hands inside an already finished order bag, that is a NO NO for me. Go to KFC from Iulius Mall or VIVO Center.
    1 person found this review helpful 👍

  • 1/5 Razvan P. 4 months ago on Google
    Terrible experience....for a bucket of 47,5 lei reduced from 49,5 lei you get...what you see on pictures that I add...talked to the manager, he says that's what you get... Terrible..
    1 person found this review helpful 👍

  • 3/5 Teodora C. 6 months ago on Google
    The food was fresh and it was prepared quickly, but the space (tables, chairs, floor) is always dirty and the didn’t have wet tissues the last 2 times we went.
    1 person found this review helpful 👍

  • 1/5 Mark D. 11 months ago on Google
    This is how 5 crispy strips look like,absolutely a joke ,better avoid this location
    1 person found this review helpful 👍

  • 1/5 Paula I. 1 year ago on Google
    Absolut garbage food, it used to taste good a few years back but now it's just bad. We ordered 2 menus for which we payed 74 lei (!!) and we received old, cold fries and an inedible chicken - it was so dry that we couldn't eat it. It was like eating rubber. Pricey and bad. Never eating here again.
    1 person found this review helpful 👍

  • 1/5 Robert S. 1 year ago on Google
    Half of bucket missing, no straws, no napkins, no cutlery. Please hire competent people.
    1 person found this review helpful 👍

  • 4/5 Al e. 3 years ago on Google
    Great fast food joint for a quick meal
    1 person found this review helpful 👍

  • 4/5 Nick B. 11 months ago on Google
    Great food and a good location. While I enjoyed the dining experience overall, I did notice that the atmosphere could benefit from some improvements. The staff seemed a bit disorganized, which took away from the overall experience. I believe that once the staff is better organized, it will have a positive impact on the customer experience. Despite this, the food was delicious and the location was convenient, making it worth a visit.

  • 3/5 Praise A. 2 years ago on Google
    Really slow, not the best costumers service experience

  • 5/5 Ioan B. 2 years ago on Google
    Its renovating for a while on the outside. 5 stars because they have a vegan wrap. Kind staff too.

  • 1/5 Roxana M. 4 months ago on Google
    Disappointing. Paid the price of a bucket, but received a portion like a smart menu. And on top of that to have the manager say "sometimes you get bigger strips, other times smaller strips" .

  • 5/5 Xenia G. 6 months ago on Google
    So excited that they finally have a vegetarian option. The veggie tenders in the burger were delicious

  • 1/5 Martin L. 7 months ago on Google
    Its worst kfc ever really staff its very bad me never see that slowly staff me order one drink and waiting 27min. And staff tell me have problem with soda. That is not good.

  • 4/5 Sky 7 months ago on Google
    Such an amazing place!!!!! It reminds me so much of America 😍 The food tastes amazng and reminds me of my sweet bunica. She always loved to deep fry frozen chicken. ❤️ I want to thank this amazing guy who stod behind the counter. He looked so young and attractave..had two adoorable birth marks on his neck!! (On my way out, I saw him drinking from a small red bag, probably some uh.. suc (sorry, bad english.)

  • 5/5 Tabi fnf Dorel p. 11 months ago on Google
    The place is good inside is warm and the tables are clean. I ate an real burger with fries and a cola and it was great. Good job.👍

  • 5/5 Taryn F. 11 months ago on Google
    Well seasoned, crispy, flavourful chicken, generous portion of fries. Atmosphere was nice, great playlist kept me bopping while waiting👌🏿

  • 1/5 Dudu m. 1 year ago on Google
    Been there today. Had one order before mine. The store was empty. I waited 34 minutes for my order while they focused only on delivery. Didn t even bothered to take care of people inside. I paid with card for my order and I just left. Didn t even get my food because I didn t want to wait any longer. Last time eating at KFC. They always prioritize take aways. Thanks

  • 5/5 Andrei C. 2 years ago on Google
    I'm a big fan of KFC, the place is clean and the employees were always polite to me.

  • 1/5 Beatrix B. 6 years ago on Google
    This review is resumed exclusively for the KFC situated on Iuliu Maniu Street from Cluj Napoca. It doesn't deserve any star but the "POST" button will remain grayed out until selecting one. Shortly, it's one of the most disgusting places to eat. There are foodcrumbs all over the place. As a customer, you have to clean your chair in order to be able to take a seat. Otherwise your pants will become greasy. All the tables are cleaned with the same cloth by the same cleaning lady, who uses the other hand to wipe the floor. The food waste is stuffed with the tray on which you actually eat, then added to the pile of the rest of the trays that are going to be used for the next customers. I personally stood not less than 45 minutes in line to order, after which I didn't have a place to seat. I have to mention that the line was no longer than 5-6 feet and the customers didn't buy more than 2 menus each. The bathrooms are dangerously filthy, sometimes without soap, other times with broken hand dryer. Sometimes not even toilet paper. So now I finally understand why are they always giving me wet wipes when I consume my food on the spot, but never when I ask for it to be packed.

  • 1/5 Ionut R. 1 year ago on Google
    Crispy sandwiches are not well done, the chicken inside almost could fly if you get what I am trying to say. This happends third time now time to find a new place for crispy strips

  • 2/5 Pal István H. 1 year ago on Google
    if you want to order food you have to use the "big touchscreen" with randomly working P.O.S., the user experience not the best, the brightness of the screen is too high. After every try, for failed payment the screen resets, and you will have to make the order again... if you have the time and nervs, and you succeed with the order... you will have to stay another 15-20min....and you get your order... never again.

  • 2/5 Bogdan T. 1 year ago on Google
    Besides the long wait, the place was dirty and there was no cleaning stuff. The security guy was trying to clean a bit, but c'mon, he's security and he's alone. The food was ok-ish at most.

  • 1/5 Dan V. 1 year ago on Google
    If you want to test the new KFC parfume this is the place for you (frying smoke was unbearable). Also the crispy size was a first ( smaller then a wing).

  • 1/5 Razvan P. 2 years ago on Google
    1h20' later I am still waiting for a take-away order to be prepared. Very, very slow, not recommended

  • 5/5 Adrian T. 4 years ago on Google
    Probably the best kfc you can eat in Europe. The romanian kfc is something else, simply because they afford to use quality local meat which makes it really tasty and juicy. Have been eating kfc in at least half dozen other European countries and none tastes as good. A bonus: it's affordable and quick and nice service

  • 1/5 Dan R. 1 year ago on Google
    Infinite lines, the cashiers are slow when preparing your order and you can spend anywhere between 15 to 30 minutes on a busy day if you wanna order.

  • 5/5 Orbán M. 2 years ago on Google
    The crispy's are usually small.. the price-quantity sometimes does not worth its price. But when I have a carving for KFC then in KFC I go. :)

  • 2/5 juan v. 2 years ago on Google
    The food was cold but the attention was good


Call +40 752 023 611 Open on Google Maps

Amenities


  • Parking
    • ✓️ Paid street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Quick bite
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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