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Frequently mentioned in reviews: hotel (28) great (23) staff (21) clean (20) room (18) good (16) service (14) breakfast (14) nice (12) stay (11)
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  • 1/5 Andreea B. 1 year ago on Google
    I’m amazed of the rudeness of their staff for such a famous and known hotel over the world …I kindly send them a message and asking if is possible to check in earlier and instead of replying with hello , and that they can’t or that’s their policy or whatever in a nice manner, they replied with only 2 words:”not accepted “….So I will delete my booking I rather book a hotel with nice staff who approach you differently and nicely I work in customer service role and there are many ways in replying with no answer
    1 person found this review helpful 👍

  • 1/5 stan l. 2 years ago on Google
    Hello, I went to spa and massage...the spa is OK. The pool quite nice and clean however...the old Lady that did the massage had the worse, ever, behavior I have ever seen in the massage field of activity. Angry voice, conflictual and agresive behavior, conversational speaking she always was right and the customer always wrong.. Please judge for yoursefls if this is a normal behavior form a masseuse. The worse experience i have ever had during a massage and I have actually left before finishing the programed time. Better relaxation if you don't go there. Good luck further on!
    1 person found this review helpful 👍

  • 4/5 Diana K. 9 months ago on Google
    We had a great stay here! Wonderful & clean rooms. Very comfortable. Lovely, friendly & helpful staff. Delicious breakfast! We found it a great pity that we had to pay 80 lei / €16 separately for parking per day. This is VERY expensive & no alternatives were offered. The parking is enclosed, but no under roof options were available for us as it was all "reserved" (yet empty). Plz consider offering alternatives or including this in the booking price.

  • 5/5 Jonathan C. 1 year ago on Google
    It was a great stay in a great place. The hotel has all that anyone could require and is very centrally located for anything you could want. Cluj is a lovely place to visit.

  • 3/5 catalin 1 year ago on Google
    I was invited to an event so i just tasted what was in the menu. The apetizer and soup was ok but the maincourse wasn't. The meat from the steak was dry and the mushrooms in a cheese souce in wasnt an inspire choice. The staff was ok,though they came to our table twice in a couple of hours.

  • 5/5 Ileana C. 1 year ago on Google
    The hotel was very clean, my room was tidy, fresh towels every day, nice lighting. The breakfast was good, multiple choices. I enjoyed the pool which was on the top floor of the building.

  • 2/5 MsRufinda 1 year ago on Google
    Clean room with a large comfortable bed. And that's where it ends. No welcome pack, no tea or coffee in the room, shower flooded and pool closed before specified time. Key cards cancelled prior to check out time. Definitely not 5*. Overpriced

  • 5/5 Alecsandra V. 1 year ago on Google
    We stayed here for 3 nights. The room was spacious and clean, with huge windows. We did not try the bar or restaurant as we prefered to explore the wode offer around the old city. But we enjoyed the pool, sauna amd gym. Big thanks to Lucian and Beatrice from fornt desk as well as to the cleaning staff for helping us throughout our stay.

  • 3/5 trasgarian 1 year ago on Google
    Nice place but air conditioning that runs around 35c and no obvious way to turn it down other than opening the windows. The receipt does not come from Hilton or Doubletree which caused a lot of confusion, otherwise an okay hotel.

  • 5/5 Alexandru F. 1 year ago on Google
    Perfect location, cozy room, comfy bed, large bathroom. All is clean. Good value for money

  • 5/5 arthur b. 1 year ago on Google
    Excellent Hotel. Great staff great location. A bit outdated but overall good hotel

  • 5/5 Flaviu M. 11 months ago on Google
    Very clean and convenient location , in the heart of Cluj-Napoca Staff is very friendly and professional, one of the best hotel is Cluj or maybe in Romania

  • 5/5 Ana D. 1 year ago on Google
    Wonderful stay. Friendly staff and very clean rooms. Breakfast with fresh products and high variety. Cosy atmosphere and quiet area even though hotel is located in the city center. Always welcoming and nice to return!

  • 2/5 Ciprian Constantin P. 10 months ago on Google
    They’re trying to get money out of absolutely everything, thinking less about customer experience and more about short term profits. After praising this hotel for years, I just attended an event on their Marco Polo restaurant and was shocked to be asked to pay hefty parking whilst leaving. Parking used to be included for their rates of attending events in their locations… not anymore! Disappointed by the lack of information and transparency.

  • 5/5 Phil B. 10 months ago on Google
    Stayed before and its great every time. Good food, good location. Great service.

  • 5/5 1WhiteCottage L. 9 months ago on Google
    Good, clean hotel, great quality sheets and beds like you expect from the Hilton Hotels, only downsides are that the air conditioning can’t be adjusted down so it was too hot for me at 24C, the minibar fridge is not working as a fridge, everything is warm inside and there’s no ice available on any floor in the hotel, only place to get ice from is the hotel bar, during opening hours. I for one, like cold drinks and was having a 10 hour jet lag, and I also am used to sleeping in a cooler bedroom. Other than that, everything was good, the staff was very nice.

  • 5/5 Todd W. 4 months ago on Google
    Great first experience at the Cluj Double Tree. The staff was very welcoming and worked with our group to get us into our rooms early as they became available. The Hilton Membership was recognized and I was provide an upgrade. Very pleasant surprise. The room is massive and had a welcome gift and waters in the room. The staff all spoke English and multiple other languages. The Gym and Pool are on the top floor with great views. So far amazing start.

  • 5/5 keana h. 3 months ago on Google New
    Awesome service! The front desk was very helpful and polite. They even offered me a war m cookie 😌which I thoroughly enjoyed! Overall service was amazing and the room!

  • 5/5 Irina Diana C. 5 months ago on Google
    I love this place because it has a wonderful staff! I’m reviewing this especially because of them because they made our stay so pleasant. Noemi from Marco Polo made our breakfast amazing and Mircea from the Lounge was a such a nice bartender and company! I would honestly return just to hang out with them! Rooms are nice and cozy and loved the outlets they have - I was actually able to charge my phone with my American charger 😊 Location wise is great because you have so many restaurants around plus the possibility to walk all over Cluj - such a wonderful city!

  • 5/5 Simply F. 6 months ago on Google
    Great Place to stay if you are in business or vacation trip. Right in the heart of city and have restaurants, site places close by. There are quite a lot of good restaurants with walkable distance near this hotel and the best one is Marty which has loads of options. Nice friendly and helpful staff. The only problem I faced during the service was there No water bottle provided in the room. I received only one water bottle on day 1 after that it was never top up not sure why. Other than that highly recommend for stay.

  • 4/5 Ian S. 5 months ago on Google
    Went to the spa. Pool was great as was the Sauna. Clean towels and great staff. Showers in men's changing need some TLC but otherwise great. Small gym there that looked good but didn't use it.

  • 1/5 Cosmin D. 6 months ago on Google
    From the moment I arrived in the room, I realized that it is not even close to a 5-star hotel. The TV was not working because it was disconnected from the cables.. I had to convince them that it was not me who disconnected it because access was not possible.. Music could be heard continuously from a party.. Which is very unpleasant considering how much a room costs. The ventilation and temperature regulation in the room were a joke. Try to stop it if you can.. Maybe with a hammer because the control unit mounted on the wall has no business. The mold in the shower tub caught my eye like I was in a zero-star hotel. Parking is a bad joke.. There in the yard under the canopies. And after I had breakfast at their place, I felt sick for about 3 hours. I don't know why it was, but it was definitely my last experience at the Hilton Cluj

  • 5/5 G P. 2 years ago on Google
    I would like to thank all the Front Desk Team for excellent job and customer Service. They were awesome and very helpful. The kitchen folks and the kitchen front has an excellent customer service and we felt at home all the time. The cleaners had an excellent service, the room is always very clean. This is not just a one or two days review, this is a long term stay review, so we saw how great the Hilton Double Tree Team really was. They exceeded the customer service and not just excellent. I would like to thanked Ms. Daniela Livitchi for accumodation on my team, too. She had an excellent customer Service, and always made sure she provide the customers needs and worry-free stay. First of all, the rooms and the location are great. The public park, restaurants, and shopping are just a few walks away.

  • 5/5 Anca B. 2 years ago on Google
    The hotel looks new, location is great ( taxis very close by, if you don’t want to walk), big rooms, very clean, fabulous breakfast and very friendly and accommodating staff!…I have to mention the comfy bed and the restaurant up top - food was very well cooked, drink was excellent and Denis, our waiter, was friendly and very informative about the city. Made us feel welcome and special! The view from the restaurant was worth eating on the terrace 🙂 A good stay all around. Would come back if we travel to Cluj.

  • 5/5 Ovidiu P. 2 years ago on Google
    Great room. great breakfast, great pool! Excellent feedback and people at reception and pool that are making you feel like home!

  • 3/5 Josephin G. 2 years ago on Google
    Having been traveling throw out the pandemic I have seen many hotels dealing differently with the constraints of the pandemic. Some better some not so great. Unfortunately this one falls into the latter category. Whilst the night staff was very friendly - the breakfast staff was completely at a loss. More than one table was too much for her and when I asked for something she answered me how busy she is as she has room service. At breakfast you are being left alone - no one attending to possible needs of the guests. Food selection is very limited and does not support healthy life style. Quality of food is at best mediocre. Coffee is not recommended! Rooms are are ok - furnished quite modern and clean. Understandably the mini bar is not stocked - however - lots of “common” amenities are missing. All in all - Being a Hilton member - this was rather disappointing/ mediocre at best.

  • 5/5 James C. 2 years ago on Google
    Welcoming, warm and able to blend "proper" and "hip" -- not so easy and most welcome after some time upcountry.

  • 5/5 Quinn G. 2 years ago on Google
    Wonderful, well-trained, and thoughtful staff plus great rooms and food - it has everything you could want in a hotel.

  • 4/5 Rikard L. 2 years ago on Google
    Nice hotel. Clean rooms, lots of storage for clothes etc. Nice breakfast.

  • 5/5 Carsten P. 2 years ago on Google
    Great staff, clean rooms, great lokation.

  • 5/5 Luana25 H. 2 years ago on Google
    We spent our New Years Night at this beautiful hotel. The party was amazing with delicious food music and ambiance . Great service as well from all the stuff in the hotel from the front desk to the maid lady, everyone going above and beyond to please us. Lovely spa facilities as well and our executive room was to die for... so will definitely be back again. We will spread the word...

  • 5/5 Monica S. 2 years ago on Google
    Excellent service. The hotel is located in a very good, quiet location and within walking distance from the city center, good restaurants offering local cuisine as well as a good deal of supermarkets. The accommodation was more than comfortable, breakfast had a wide variety of choices and the staff was very polite and helpful. 120% recommending it for both business trips or leisure.

  • 5/5 Granis T. 2 years ago on Google
    Very pleasant staying, exquisite stuff! The room was big and comfortable. Cookies and water complements of the house during checking is always welcome! One detail ruining the perfect score is the additional cost for the parking. For the hotel guests it should be part of the price....

  • 5/5 Kevin V. 1 year ago on Google
    Rooms are decent size and clean. Service for breakfast was good. Location is the best as it is right in the middle of the city and some good restaurants around

  • 5/5 Radu P. 2 years ago on Google
    Amazing hotel, great location - central but quiet. Superb spa facility, clean, safe, and quiet. This hotel is our first choice in Cluj from now on. Hands down the best in town.

  • 5/5 i A. 1 year ago on Google
    Service is great, nice people at the desk very helpful, clean rooms, restaurant both service and kitchen are on top. Overall 5 stars

  • 5/5 Mihai M. 1 year ago on Google
    Nice and clean hotel. The staff is really friendly

  • 5/5 Bojan R. 1 year ago on Google
    Spent 4 nights with my family. Everything was superb. Waiters, waitresses, frontdesk colleagues were all super nice and supportive for a family with a small kid. Clean, comfortable rooms with superb large bathroom. Pool and gym exceed my travel expectations for these amenities. Would gladly stay again in this hotel when I revisit Cluj in the future..

  • 5/5 Vineet P. 1 year ago on Google
    Very well placed hot right in the city center and close to the park. I liked the service and the room. Loved the breakfast. The hotel has a decent sized gym and a pool. Also used the spa and a massage which were both great.

  • 4/5 Florentin P. 1 year ago on Google
    Nice place, very clean and comfortable. Very well positioned with less than 5 minutes to the city center. Also, I would suggest some improvements related to minor aspects: terrible coffee at the breakfast, malfunction of the air conditioning in hot summer days and nobody seemed to care after three nights, the access key should be renewed daily since easily was magnetized in the pocket during the day. I believe this place can solve minor issues and can be a trully 5 star. Overall was good, couod be better!

  • 5/5 M S. 1 year ago on Google
    Very friendly staff, good sized and clean rooms, good restaurant with breakfast service and optional dinner. Nice pool area with view over the the park. Walking distance to city-centre, park, stadium. One of the best hotels in town.

  • 4/5 László S. 1 year ago on Google
    Check-in is slow and cumbersome. Room is not new, but comfortable, good quality. The hotel is clean and airy. Breakfast is awful. Not worthy of his name.

  • 4/5 Paty A. 2 years ago on Google
    Pricey because of Untold Music Festival - otherwise OK. As central as it gets, all you need you have in max. 100-200 m: 24h grocery stores, exchange, nice bars and restaurants, bus station in all directions, all points of interest. Hotel was nice and clean, personal friendly. Great Pool, Fitness and Sauna. I would highly recommend it


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