There's been a number of changes here, and sadly, this has affected the food and the service negatively. We generally go here 3 or 4 times a year and it's usually great value and a great atmosphere, etc. However, our last two visits have been well below their usual standard with cold food, poor servings and disappointing service. It's also strange, when there are vouchers available for discounted mains, the full menu isn't available. Thus has been the case many times so I suspect they are holding back on some menu choices (e.g. Duck) when discounts are available...

Beautiful location very close to the river..we did a long walk to the castle and the trails close by which gave us stunning views of the lake. Food was really good- generous portions and variety and staff were courteous.

An excellent location, next to the best part of Loch Lomond and with the railway station only a short walk away. The staff were friendly and helpful, my room was good and so was the food. Not the cheapest place to stay at Balloch apparently.

The first room 7 was very grubby, mould all around the lower part of the shower, broken blind in the bathroom, stains on the carpet, the food and service in the bar area was very good but clearly under staffed. The extractor fan in the bathroom was very noisy and had to be switched off. The breakfast was terrible, the only thing we could help ourselves to was drinks, there was no cereal, no yogurt, no fresh fruit, didn’t even have marmalade for toast. Was planning on having porage then a cooked breakfast but was told only one item. It seems like they want to limit you to as little as possible to save on costs. We paid £188.00 B&B. For the standard of room and breakfast was worth £80.00 at best. Would not return

Stop here for a meal on the way back from Ft William. First and last time for us. Waited 40mins to get our main main course and that was only because I got up and asked for it. People that came in after us were served and about to pay for their meal when we eventually received our meal. When we received our meal it looked as if they had quickly thrown it onto our plates with no thought of presentation. We had to ask for some ingredients that were supposed to be part of the meal but not on the plates. We were halfway through our meals when they brought the side portion that we had ordered. Also they never asked us if we required more drinks, we had too ask them to take our drink order. And the food was cold. Shocking service from a prime location tourist resort.

Lovely hotel, rooms were large and clean, would have received 5☆ if it had a table and chairs. Bar area and restaurant quaint, food was lovely but a long wait to receive it.

It was a perfect location with the staff being friendly, helpful and hospitable. Though basic, the rooms were clean and comfortable. The breakfast was excellent and also the restaurant was value for money.

The place itself is beautiful and so are the rooms. Staff were incredibly helpful and kind. We could have stayed on for days but our trip didn't give us that opportunity. We will recommend this place for anyone going to the area!

Highly recommend dining here to our friends and family, and an atmospheric drink. Fireplace is lovely. Food is excellent, and a couple of very kind waiting staff. Our room was comfortable enough for one night too. That's why my rating is mixed. There was a front of house lady with dark hair who was very dismissive on arrival, and when coming down 10/15 minutes early for dinner her vibe was like we were an inconvenience because place was busy and Table not ready. However the front of house, possibly owner who checked us in he was pleasant enough and cracking jokes. We were also unhappy that we spend £100 for a night and we needed to pay £30 total for breakfast. My daughter is only 3 and ate minimal. Her breakfast did not equate to £10. Ours did, granted but unsure why breakfast isn't included in our stay or at least discounted like most places. Not accessibility friendly with spiral staircase, no lift and heavy doors but we managed okay. In room, bed a small double but is comfortable. Sofa bed was great for my toddler. Shower is great, room and bathroom very clean.

Welcoming staff, clean comfortable room. The power shower was amazing after a busy day of walking and sightseeing. Lovely location beside the river Leven with plenty of amenities close by. We definitely would recommend a visit