3/5 Lou T. 2 years ago on Google
We
arrived
and
checked
in,
after
finalizing
our
payment
we
were
told
that
our
room
wasn't
ready
and
we
have
to
wait.
Traveling
3
and
1/2
hours
and
arriving
at
the
4:45pm
it
was
a
disgrace
to
be
told
we
had
to
waitfor
the
room
to
be
ready.
When
the
duty
manger
was
dealing
with
a
other
compliment
I
told
him
how
dissapointed
I
was
they
offered
drinks
and
our
room
to
be
made
ready
in
30mins.
There
excuse
was
covid
had
hit
there
linen
provider.
I
can
understand
that
but
felt
betrayed
as
they
received
there
full
rate,
with
us
unable
to
shower
or
change
into
fresh
clothes.
The
next
day
we
only
want
fresh
towels
as
we
knew
there
room
service
was
under
pressure,
and
had
are
towels
taken
and
not
replaced.
Only
to
discover
this
on
return
from
are
outing.
This
now
stopped
us
from
using
the
pool
area
and
fresh
showers.
Complaining
to
reception
we
were
told
at
least
a
30min
wait.
1
hour
later
when
I
instead
on
speaking
to
the
manger
again
and
explaining
why
are
we
charged
a
full
rate
and
not
being
able
to
access
pool
or
shower,
we
were
promptly
delivered
fresh
towels.
Covid
has
put
enormous
pressure
on
business
but
being
charged
a
full
rate
and
feeling
deceived
as
aa
customer
is
wrong.
Apologies
is
not
good
enough,
we
should
have
been
notified
of
there
problem
and
we
should
be
given
a
choice
to
go
along
with
the
booking
or
seek
other
accommodation.