The worst experience i ever felt when visited a hotel. We booked a room through an online website, also we contacted the receptionist and he said the payment can be done when you visit the hotel. We reached there at night, while we are on the way to the hotel we contacted the receptionist but several times he refused to take call and when he attended it, he yelled to use that he is with another client and asked to call us some other time and said he can’t talk at the moment. When reached the hotel, there was another client with him infront of the desk. We asked him the details politely. But he didn’t gave any attention to us other than that he asked us what is your purpose of visit to hotel( we were on the call asking him the route to the hotel 10mins before this happened). Then he told us that the rooms are full, we don’t havy any rooms left. He could have informed this earlier. At least for the manners he could have show/express the inconvenience for the customers loss for the room. Such a worst and unprofessional way of behaving, it would be greatfull if the hotel authorities could teach or select staff who could behave to the customers without descrimination and better behaviour.

This is a place that I stay regularly. But this time, it's a little disappointing. The cleanliness has gone down drastically. The staf count has also been reduced. But, the food is just awesome as always. All the dishes are too good and delicious.

An average Bonvoy property, which is a business category hotel in Coimbatore. The hotel is not at it’s best due to less staff, I think. The rooms badly need a refurbishment. The linen and towels are looking really pathetic. The freshness of the rooms are missing. There were mosquitoes in the lobby area and a few inside the room! Can anyone believe they ran out of tea and coffee sachets which are supposed to be kept inside the room after my second day of stay. The moment you enter the hotel you feel at a deserted place. Their staff are doing their best to manage the gaps.

Post Covid.. The hotel seems to hsve lost its charm. All new staffs and I couldn't see anyone in their uniforms. Felt like that I stayed in a second class hotel. Lot of professionalism missing

A pretty good place with the typical infrastructure of a star hotel. Was able to book for 2800 rupees (no complimentary breakfast), so it was a good deal. The room had a mini-fridge, a kettle, a small safe, and centralized warm water (warm, not hot). Surprisingly there was no Wi-Fi, but since I didn't require it it want an issue for me. The staff were polite and courteous. The reason I have docked a star is because in their restaurant, I was charged 80 rupees for a litre of water which had an MRP of 20 rupees printed on it. Even if you excuse this as a typical feature of star hotels, what's even worse is that I suspect the bottle was not sealed. The water tasted much different than the bottle of water we purchased from outside (same company, Aquafina). Unfortunately, I don't have any proof, nor did I see the seal of the bottle as it was poured by the waiter. In addition to this, I feel the hotel suffers from insufficient maintenance. You can make it that the hotel started off as a great place, but now the age can be seen through the weathered, frayed, and sometimes stained carpets and furnitures in your room. Some of the linens had stains on the inner surfaces (which is hard to notice generally). Of course, the above maintenance issues are minor and is overshadowed by the quality of stay and the immaculate staff. I would definitely recommend this place. Just buy your own water 😅

no goodwill gestures were offered during my stay. the staff did not even have proper information and had to contact their managers for everything. CB tripped in the room just before midnight. the upholstery near the lobby are are torn up.when it was raining, they didn't even offer an umbrella to go pick up the car which i had parked far behind. yes they didnt have valet parking and they call themselves a 3/4 star hotel. did not have a good experience at all.

Dirty linen, clogged bathroom, poorly maintained. Was waiting for dawn to run away and as soon as daylight arrived, did that. One of the worst stays of my life. Even a 2k room in Bangalore is much better.

Hotel Is located around 2 kms from Hopes bus stop and close to the airport. Rooms are spacious. Stayed for one day to attend a wedding. Hub Banquet hall is enough for a small function with around 100 guests. Bathroom needs more care as water was not flowing out. Small fridge, locker, water heater, hair dryer, TV etc are standard features.

Loved the place. Value for money. The staff is very courteous and professional. Rooms are adequate size and nicely done. The food is also really nice especially the breakfast was amazing. The Jr chef (S Kaviyarasu) was out there making sure everybody was served to there liking. Thanks for a wonderful stay, would recommend to friends and definitely come back again.

I had a really good experience. Stayed here on holiday last year as a tourist from England and I’ve got to say, from the first meal I had here, I knew I was going to love what I was gonna get for the next few weeks. Not only the food, but the room was exquisite, the events that take place e.g. I was lucky enough to watch the staff do their independence parade. The beds were very comfortable, the showers fine but I think in my suite, it needed a bit more privacy as I couldn’t change clothes comfortably- so a maybe a bit more doors would be nice!😅 The staff were so nice- especially Kavi Uncle: thanks so much, you really did make my stay special. 100% recommend this hotel if you’re going after a luxurious stay in Coimbatore with many facilities and good food!!!

Dot.yum - We went on a Sunday for their breakfast buffet. We thoroughly enjoyed it. It's excellent value for money. We got additional discount as we were Marriott bonvoy members. The spread was adequate. South Indian dishes were really mouth watering. Breads and drinks were aplenty. Sausages and fish were special and exquisitely prepared. The waiters are very polite and swift. Our waiter, Mr. Suman, in particular, was very quick in his work and remained calm with a pleasant smile throughout. The live dosa and egg counters were a good plus. Panakam drink and the welcome drink were unique. Buttermilk, lassi and flavoured yogurt options completed our delightful experience.

I love this place, had stayed for 2 weeks over here. The staff is extremely polite and helpful. The breakfast is the best part of the day. Aman at the restaurant is cheerful and ready to help you with any food that you would like to try, chefs are also eager to please you with the yummy omelettes and saute vegetables. And if you have a special request for any food, they happily oblige. Clinton and co. at the front desk, Bharat from you room service and the housekeeping staff have been very good. Overall a pleasant stay.

Couple of years back, I stayed in Hotel Aloft, Coimbatore and it was a nice experience. It was during the COVID'19 pandemic time and this hotel was well equipped with the COVID'19 protocols and hence I had a great stay here. The room service was great. The Breakfast was tasty and awesome. More menus can be included. Overall it is a nice experience and I thoroughly enjoyed my stay @ Hotel Aloft, Coimbatore and would recommend the same to you. Thanks & Regards. Isaac Patturaja G B

Stayed here for a two day stay. The property is in the middle of residential area. The property needs some.maintenance but that's where the discomfort ends. The rooms is comfortable. The maintenance is classy. If people are complaining about the color of the urinals, it is more because of scaling die to hard water. The food is awesome here. I asked for my favourite food for breakfast . Though it wasn't on the menu , they arranged the same for me. Very comfortable stay. Must try.

I would say it's not a good stay this time. Amminities like swimming pool were not allowed due lame reason maintenance. Snooker cue broken it seems so not using too. Room is very good, room service was ok. Food was awesome. Delighted with buffet.

I would like to share my recent bad experience with Aloft Coimbatore. Had done my booking through MMT knowing Aloft is a global brand of Marriott and to experience their hospitality. I was expecting to reach 1 hour prior to the hotel then my check in time of 2 pm and as planned I reached the Hotel around 1 pm. Had notified the same to the reception the previous day as a special request and had agreed by them. Now when coming to the experience received at Hotel being a 4 star property and part of Marriott, first while seeing the hotel from outside I couldn't figure out the hotel is running or not as there was no security at the gate to guide us, no proper parking notification and the entrance door to the reception didn’t look like that was the one welcoming guest with its appearance. Now the worst thing, when I approached reception, I saw a person standing there to help guests with no name board representing him and the appearance too didn’t look like he is keen to take our queries. I gave the intro and told him we will have a 1-hour prior check in as confirmed with the hotel a day before, he then started arguing we can’t allow the prior check-in and in case if we wish to, then also it will be extra charged for the guest, he denied the commitment given by his colleagues saying they are not trained properly and he is the deciding authority. As there was a commitment from hotel side, I was not ready to pay extra amount and asked him to connect me to the senior responsible person for the hotel Operations and to introduce himself. He then introduced himself by saying Javed is his name and the Head of Operations for the Aloft Coimbatore property. What irritated me was the attitude with which he spoke and no courtesy from his side to check with his colleagues about their commitment and the way he received the guest which was not at all acceptable. Thanks to MMT as I immediately reached back them and asked to cancel my booking there and guide me to another 4 star property in Coimbatore. I am surprised being a global brand Marriott and Aloft being such a known property, how can they recruit such people at the front office desk and position themselves as Manager who doesn’t have the courtesy to behave with guests. Before staying itself I had a bad experience, because to me it’s the people and the hospitality who make things look better, not the size of the property or their brand.

Decent business class hotel. We had stayed here for almost a month on an official trip. The rooms are tidy and spacious. The staff are very friendly. We were served with yummy food throughout our stay. There was a swimming pool but access during covid situation was closed. There was gym and pub within the premises. Spacious fancy lounge with good facilities in the hotel.

A very nice property which is very poorly maintained and pathetic service. You have take care of parking and your luggage too. Standard reply for every poor service is COVID. Very spacious and neatly designed rooms but badly maintained.

Good hotel, rooms are good, very nice breakfast Located on main road"

Room are good size and facilities are good. Service and breakfast could be better.

I ordered chicken briyani but in that briyani chicken was not good its smell like old and some wear black color in that chicken

On the main road. Ample parking. Banquet hall. Due to C 19 not crowded.

Comfortable rooms. The intercom is too complex. The restaurant is good. Bar is cool