3/5 Chris r. 5 months ago on Google
Positives:
(1)
Good
location
opposite
Lulu
hypermarket
with
eateries
nearby
(2)
Hotel
employs
differently
abled
employees,
who
are
trained
well
-
Kudos,
its
noble.
(3)
Rooms
(&
bathrooms)
are
typical
of
ibis
-
purely
functional
for
the
cost-conscious
customer.
Fits
max
2
adults
with
not
too
much
luggage.
(4)
Tariff
is
reasonable,
hotel
offers
discount
for
members.
(5)
This
being
the
world
cup
season,
they
provided
Star
sports
in
the
in-room
cable
TV,
which
is
much
appreciated.
Negatives:
(1)
The
hotel
goes
to
the
extreme
with
eco-friendliness,
to
the
point
of
being
a
pain
to
customers:(a)
Water
is
provided
in
glass
bottles
instead
of
normal
mineral
water
bottles.
This
causes
3
problems
-
Firstly,
there
is
no
ISI
stamp
for
the
water.
The
seal
is
not
fool
proof
(paper
seal)
and
can
be
easily
stuck
back.
The
manufacture
date
is
also
printed
on
a
paper
sticker
and
can
be
easily
manipulated.
Therefore,
whatever
the
hotel
says
-
"premium
water",
made
from
own
plant,
etc.,
the
quality
cannot
be
trusted.
Secondly,
these
glass
bottles
can
easily
slip
from
your
hand.
Thirdly,
customers
who
are
sensitive
to
water
quality,
might
want
to
take
the
"usual"
mineral
water
bottles
with
them
when
they
step
out.
Glass
bottles
completely
block
out
this
need.
The
hotel
needs
to
be
sensitive
to
these
requirements
(b)
In
the
toiletries
pack,
instead
of
a
mini-tooth
paste,
the
hotel
provides
a
tablet
(yes,
literally
like
a
medicine
tablet)
which
you
need
to
chew
and
then
brush
your
teeth.
The
taste
sucks
and
the
experience
may
not
be
pleasant
if
you
have
sensitive
gums.
This
is
ridiculous
and
takes
things
a
bit
too
far.
(2)
The
staff
at
reception,
bar
and
restaurant
need
a
complete
overhaul:
(a)
Except
for
the
house-keeping
staff,
not
a
single
smile
was
observed.
Staff
at
the
reception,
bar
and
restaurant
were
a
grumpy
lot
(b)
Service
at
the
bar
was
extremely
slow
and
required
multiple
follow-ups
(c)
Buffet
breakfast
is
well
below
average
-
you
are
better
off
to
opt
for
"room-only"
basis
&
have
breakfast
outside
(d)
Restaurant
staff
rarely
come
around
to
ask
you
if
you
need
anything.
Tables
are
cleared
without
checking
with
the
customer
when
you
go
off
to
the
counter
to
get
food.
One
of
the
staff
in
grey
t-shirt
uniform
(name
D****ker)
needs
urgent
training
on
the
proper
way
to
interact
with
customers.