2/5 Sundar S. 2 months ago on Google • 14 reviews New
I
had
made
the
booking
on
11-Dec-2023
for
a
stay
from
20-Jan-2024
through
a
very
well
known
OTA
partner.
I
also
received
a
message
from
the
partner
stating
that
"A
reconfirmation
call
is
not
required".
However,
to
my
utter
surprise,
few
mins
before
checkin
time
-
I
got
a
call
from
the
property
that
there
are
no
rooms
available.
The
reason
they
had
called
out
was
that
the
partner
did
not
confirm
the
booking,
and
hence
they
have
been
fully
booked.
The
hospitality
manager
Mr
Anand
came
on
the
line,
and
mentioned
that
they
just
got
notified
about
this
booking
from
the
partner
team.
They
were
empathetic,
but
asked
us
to
take
a
room
in
another
facility
for
the
first
day,
which
was
much
lower
in
standards.
And
checkin
into
this
hotel
for
the
2nd
day
of
the
trip.
The
transportation
and
logistics
were
all
managed
by
ourselves.
With
the
booking
done
for
senior
citizens,
this
kind
of
a
mix-up
communicated
at
1:15pm
for
a
2pm
check-in,
leaving
the
customers
high-and-dry
in
a
new
place
was
not
a
good
experience.
The
management
was
empathetic
and
took
the
initiative
to
arrange
the
alternate
booking.
But
the
primary
reason
for
booking
at
Hotel
Vijay
Park
Inn
was
the
proximity
to
the
event,
and
facilities.
The
alternate
accomodation
was
farther
and
was
also
much
cheaper.
No
complaints
about
the
facilities
at
Hotel
Vijay
Park
Inn,
but
these
kind
of
booking
mishaps
between
Partner-Hotel
management
is
causing
serious
doubts
if
this
can
be
a
preferred
route
for
family
and
elderly
travellers,
as
there
is
always
room
for
a
last
minute
commotion.
We
had
to
take
the
alternate
booking,
as
there
were
no
other
options
to
figure
out,
especially
as
it
came
in
the
last
hour.
I
have
travelled
with
the
partner
several
times
and
this
has
never
happened.
At
the
same
time,
I
see
that
Hotel
Vijay
Park
Inn
was
also
overbooked
and
many
had
the
same
issue
on
20-Jan-2024.
So
dont
know
where
the
problem
was,
but
in
the
end
we
were
short-changed
for
the
trust
we
had
with
both
parties.
The
hotel
hospitality
team
did
their
best,
to
salvage
an
already
messed
up
situation.
It
was
definitely
not
the
experience
that
we
wanted.