1/5 Sanjeev M. 2 years ago on Google
Room
was
average
but
food
cost
was
very
huge,
charged
additional
for
room
service
at
dinner
time
even
though
dinner
was
free
with
the
package.
Should
have
mentioned
earlier
that
food
item
service
to
room
was
additional.
We
had
ordered
some
items
to
the
room
along
with
the
other
food
item
list
for
dinner
as
buffet
was
not
available.
In
normal
cases,
this
should
had
been
fine
-
buffet
will
be
free
if
included
in
the
package
and
room
service
would
be
chargeable,
but
here
in
this
case
no
buffet
was
available
and
we
were
mentioned
that
we
can
order
the
items
over
to
the
restaurant
and
they
will
keep
ready
the
items
which
we
wished
to
have
for
dinner,
they
SHOULD
HAD
mentioned
that
room
service
was
chargeable
which
they
apologized
only
in
the
last
moment
at
the
time
of
checkout.
Also
room
was
average,
the
bed
for
third
person
was
just
a
normal
sofa
converted
to
bed
which
was
not
at
all
comfortable
and
there
were
cockroaches
running
inside
the
room.
The
room
key
condition
was
pathetic
too.
The
views
were
average.
But
the
total
price
was
too
high
considering
the
facilities
provided.
No
welcome
drink
was
provided
though
which
was
already
mentioned
in
the
package.
The
manager
just
said
that
he
is
not
able
to
do
further
more
and
apologized
which
was
not
at
all
a
professional
attitude.
Please
DO
NOT
visit
this
property!!!!
We
had
a
wonderful
experience
at
Sterling
Munnar
resort
last
year
and
we
expected
a
similar
one
too
and
therefore
had
booked
prior
without
thinking
about
the
cost.
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