1/5 Srinath I. 9 months ago on Google
First
things
first.
The
staff
hound
you
like
collection
agents
to
sell
'packages'
in
the
middle
of
a
crisis
with
no
care
or
concern
for
what
you
are
going
through.
The
doctor
although
knowledgeable
will
take
you
to
a
cure
through
the
longest
and
most
expensive
path
in
an
effort
to
maximize
revenue
for
the
organization
which
results
in
a
lot
of
useless
interventions
being
prescribed.
My
mother
was
put
through
a
physiotherapy
'package'
for
a
week
when
she
was
in
an
unconscious
state
and
they
kept
telling
that
she
would
have
been
worse
of
if
not
for
the
physiotherapy
-
worse
than
what?.
The
doctor
himself
kept
refusing
to
give
any
medications
to
alleviate
my
mother's
symptoms
while
I
was
struggling
to
manage
her
at
home
saying
we
should
not
drug
her
considering
her
age
and
the
moment
she
was
shifted
to
their
facility
indiscriminately
started
medicating
without
any
discussion
or
consent
from
family.
Yielding
to
the
subtle
manipulations
of
the
doctor
and
the
persistent
hounding
of
his
staff
I
had
paid
for
a
'package'
for
a
year's
worth
of
care
and
when
I
registered
my
disappointment
with
the
care
they
quietly
pocketed
the
20,000
I
had
paid
and
went
incommunicado
instead
of
reaching
out
and
offering
to
resolve.
I
know
this
is
not
an
experience
unique
to
this
facility
and
pretty
much
all
care
facilities
look
only
at
maximizing
revenue
and
give
care
a
second
priority
yet
I
thought
this
feedback
should
be
on
the
public
domain
should
it
help
some
family.
Update
on
18/1/2023
I
had
taken
her
to
multiple
places
and
had
not
been
happy
most
of
the
time
because
that
is
the
state
of
medical
care
in
India
today.
You
have
put
out
the
entire
medical
history
of
a
patient
on
public
domain
to
defend
your
business
interests.
Having
been
educated
in
the
US
you
would
surely
know
that
this
is
a
HIPAA
violation
and
you
could
be
sued
and
your
license
suspended
if
this
were
US.
But
then,
this
is
India
and
we
get
away
with
a
lot
of
things.
Why
would
someone
who
has
paid
for
a
year's
worth
of
care
terminate
your
services
after
a
month?
Would
you
not
have
wanted
to
understand
this
at
that
time?
If
it
was
I
who
had
owed
you
money
then
would
you
have
simply
ignored
that
email
and
moved
on?
Wouldn't
you
have
established
communication
and
hounded
me?
Why
do
I
have
to
'ask'
a
refund?
As
an
ethical
organization
why
would
you
want
to
keep
money
for
which
you
were
not
going
to
render
services?
After
refusing
to
give
any
medications
despite
multiple
requests
to
alleviate
mother's
suffering
while
she
was
at
home,
the
VERY
NIGHT
on
which
she
was
admitted
to
your
dementia
care
facility
she
was
given
antipsychotics.
I
was
able
to
see
her
worsening
with
every
passing
day
due
to
the
side
effect
of
the
drugs.
Ativan
while
not
helping
her
calm
down
or
sleep
was
causing
loss
of
balance
and
coordination
and
she
was
becoming
less
and
less
ambulatory.
You
neither
visited
the
facility
to
examine
the
patient
nor
came
on
the
phone
despite
multiple
requests
for
9
FULL
DAYS
when
I
had
to
eventually
discharge
her
and
bring
her
home.
This
despite
my
'package'
covering
for
teleconsultation.
I
was
told
by
the
staff
there
too
that
patients
admitted
in
Kalyani
under
other
doctors
receive
much
better
care
and
attention.
The
decision
to
catheterize
itself
was
questioned
by
other
care
providers
due
to
its
traumatic
effect
in
an
already
delirious
person.
While
I
understand
your
need
to
avoid
a
bad
review
being
in
public
domain
the
way
to
address
it
is
not
by
talking
down
the
family,
sharing
confidential
patient
information
in
public
domain
and
hiding
behind
technicalities
like
not
"asking"
for
a
refund.
I
had
written
this
about
another
physician
in
another
review.
"On
the
day
of
discharge
as
I
drove
my
two
wheeler
into
the
petrol
bunk
opposite
the
hospital
I
saw
Dr.
Saranya
drive
in
behind
me
in
a
humble
Scooty
which
was
symbolic
of
her
approach
to
patient
care
-
making
good
with
whatever
is
the
bare
minimum
that
is
necessary."
I
guess
it
is
the
general
approach
that
we
have
towards
life
that
reflects
in
our
approach
to
patient
care
too.
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