My family and I went to Sheraton Pilar for a weekend. In summary: the hotel's best days are behind it, not ahead. You can tell everywhere you look -- old fittings and fixtures, old wallpapers, old styles in lamps and deco (which would be OK if properly maintained), old technology (phones are like something out of 90s movie and TVs are the first flatscreens that came out at 30 inches!). Everywhere you look there is falling apart or decadence. In our room we had to deal with a water leak from the aircon, which was nothing new by the way the ceiling wood panels looked like -- fixed over dozens of times. Basically the handyman was draining the water through a hose, not really fixing the problem. In the bathroom, the flush for the toilet would not work (the chain would get loose inside the mechanism), the faucet would spin and drip, the ceiling discolored, etc.). The beds very uncomfortable, with sinking in the middle, two pillows per bed very thin and completely not up to task for holding any neck, carpet discolored and dirty -- well, you get the drift. I can keep telling stories but one gets the picture. Check out other comments. The hotel needs a multimillion dollar investment to bring it to the 21st century. At no time were we offered to change rooms or given a discount for all the discomforts. Management seems to be too young or uninformed or inexperienced, or simply don't care. The criticism goes for upper management and owners, not the workers who sadly try to keep the wheels turning. It is sad that Sheraton has a standard that is universal everywhere, however, Sheraton Pilar fails miserably. For the same price one could go to the Hilton, Howard Johnson or any other brand and get a better service and stay. In fact, the price does not deliver the Sheraton experience. I shall not return.

Great hotel for winter holidays with kids. The rooms are clean and big. The staff is friendly. The only downside is that if they welcome families in this time of the year, the menu of the restaurant should have more kid friendly meals (plain things like burgers, chicken fingers, Mac and cheese, carrot sticks). Most kids do not like very elaborated dishes.

We came for a day. It was very boring. The spa was separate by sex, which I didn’t like because we (newly weds) wanted to sit in the steam room and sauna together and enjoy the spa as a couple. Everything looks super outdated and dirty. Carpet and flooring is super bunched up, stained, and not well taken care of. The common areas like the pool and the restaurant and entry areas look very nice, but once you get to the rest of the amenities that aren’t as public you see that it is very neglected. We stayed on the top floor and there was no air conditioning in the halls. It was super hot. Food in the buffet was meh. The eggs and bacon were what I ate and they were kinda cold. Bacon was hard and eggs were super jelly like and watery. However the flavor wasn’t bad. the out meal was the best, which is sad. Service is great, but the quality of everything else was just so low for being such a “fancy” hotel. In other words it is overpriced for the quality. It is wasting away. Which is a shame because details that could easily be fixed with a remodel, or weekly maintenance could really do the trick! We are leaving early cuz it just isn’t super fun unless you like spending a ton of money on mediocre food on the side of the pool. But they need to have a better DJ and put more music. There were songs that repeated a lot.

Gross hotel, terrible service, poor location, and very obvious there are financial issues of this franchisee owned (non-Marriott owned) hotel. Do yourself a huge favor and stay ANYWHERE else. This place may have been great 25 years ago, but it is disgusting now.

It was a nice hotel years ago. Now the rooms are old and they didn’t renew even the towels. Very bad!

I expected so much more of this hotel, but it was an all around disappointment. The rooms are dated and lack maintenance; two of our three rooms had faulty AC units, and the third one had old, lumpy, uncomfortable mattresses matched with old, lumpy, uncomfortable pillows. Most of the shower settings resulted in either scalding or freezing water, which made it hard to actually take a shower. For the price point, this is not a hotel I would recommend to anyone.