1/5 Romy Del C. 6 years ago on Google • 16 reviews
For
approximately
a
year
and
a
half
I
have
exclusively
used
the
“Secretos
del
Agua”
products,
which
are
excellent,
both
at
home
and
in
the
hair
salon.
I
have
tried
different
treatments
with
always
satisfactory
results,
until
March
8,
when
I
went
to
Juan
Carlos's
hair
salon
in
Laredo.
with
the
sole
purpose
of
giving
me
a
treatment
to
clean
the
gray
hair
that
was
a
little
yellow
and
cut
it.
He
wrote
down
the
product
mixture
on
a
piece
of
paper
and
gave
it
to
Belen,
an
employee,
to
apply
it
and
he
went
to
his
office,
when
he
appeared,
approximately
15
minutes
later,
his
face
changed
when
he
saw
that
the
treatment
had
been
applied
all
over
my
hair,
including
the
gray
hair,
I
asked
Belen
to
pour
water
to
remove
it
and
Belen
rubbed
and
rubbed
my
scalp
while
the
two
of
them
apologized
to
me,
especially
Juan
Carlos,
repeatedly
""excuse
me"
""I'm
sorry""
I
apologize""
I
apologize""
etc.
I
did
not
warn
the
employee
that
this
product
should
not
be
applied
to
the
gray
hair.
After
the
discomfort
of
spending
an
hour
in
the
sink,
putting
up
with
the
annoying
rubbing
on
my
scalp
to
try
to
remove
the
color
that
had
stuck
to
the
gray
hair,
they
finished
the
job
by
giving
my
hair
a
chemical
product,
from
another
brand
that
made
the
effect
of
a
patina
on
top
of
my
gray
hair
disguising
the
color
that
was
underneath
and
that
disappeared
when
I
washed
it
at
home.
As
a
consequence
my
gray
hair
has
become
brownish,
coryza
and
very
ugly.
Exactly
the
opposite
of
what
I
was
looking
for.
I
called
them
by
phone,
they
told
me
to
come
back
to
evaluate
it,
I
went
this
afternoon;
He
invites
me
to
sit
in
the
last
seat
in
the
hair
salon,
and
asks
me,
“What,
what's
happening?”
When
I
explain
it
to
him
and
show
him
the
color,
he
tells
me
“It's
fine”,
yes,
it's
fine,
he
did
it
well,
he
gave
me
the
same
thing
as
the
last
time,
what
was
written
on
the
form
for
a
previous
treatment.
,
he
showed
me
his
notebook.
…
Some
inconsistencies…
as
if
I
didn't
know
why
I
went
to
the
hairdresser
that
day!!!
He
denied
that
I
was
going
to
clean
the
yellowish
gray
hair.
In
view
of
his
arrogant
and
defensive
attitude,
I
got
up
and
walked
towards
the
counter
to
leave,
he
asked
me
to
sit
down,
I
asked
him
for
my
coat,
his
whole
concern
was
that
his
customers
would
not
find
out
about
my
displeasure.
I
have
reproached
him
for
charging
me
€.66,
with
all
my
face,
to
which
he
responded:
“I
have
done
my
job”
“You
have
done
a
bad
job,
you
have
made
a
mistake.”
That
professionalism
has
a
man
who
has
been
dealing
with
clients
all
his
life.
He
screws
up,
apologizes
for
it,
says
he's
sorry,
but
charges
as
if
everything
had
gone
smoothly,
and
even
though
he
has
recognized
his
mistake,
he
makes
a
mistake
again,
treating
a
client
who
has
trusted
him
with
pride
and
sufficiency.
instead
of
rectifying,
doing
whatever
is
necessary
so
that
opinions
like
this
do
not
prosper
or
tarnish
their
reputation.
This
opinion
absolutely
saves
the
magnificent
“”SECRETS
OF
WATER””
products
from
this
incident,
in
the
right
hands.
I
thank
Belen
for
her
correct
treatment
and
understanding
of
this
matter,
accepting
her
sincere
apologies
and
understanding
the
accident
as
a
consequence
of
the
person
responsible's
lack
of
information.
16 people found this review helpful 👍
