The only good thing about this location is the therapist Tom. Go to him if you come here. He works hard and uses firm pressure if that is important to you and fits your style. Here are the cons of this location: 1. Inconsistent hours without warning 2. Shortage on therapists availability 3. Higher fees than other locations like Germantown is only $50 or $55 for a 50 min massage session but this location wants $70 per 50 min session. The Gaithersburg location is worse since they make up their own fees all together so it depends on who you talk to and what day of the week and mood they are in. 4. You have to pay for garage or street parking as this location is downtown and there is no free parking space available. 5. Front desk is polite but never helpful. They can come off curt at times and do not care. 6. They don’t return calls if you need to cancel even if you are within the 24 hour cancellation window. You decide if you’ve want to come to this location. If you do ask for Tom;)

I absolutely enjoyed my facial with Amanda, I appreciate all the knowledge she provided about my skincare… you can definitely tell that she is very passionate about her field of work. My face was so soft and it was glowing when I left. I also loved the new GM!!! I used to hate this establishment due to a bad experience at another location. But after meeting the new GM and Amanda I signed up for the membership!!! I have to say that the GM knows how to provide a great customer experience and he was so good at making the membership sound so enticing. He even hooked me up with some freebies which absolutely sold me! I will definitely go back again! Thank you Massage Envy at Silver Spring!!!

I've never been to a massage envy before and I've of my dearest friends gifted me a session. Kenneth was extremely professional, kind, and knowledgeable. It was a great season where I learned a little more about stretching and enjoyed a nice conversation. This establishment is very clean! They have a cute waiting room where there's a faux fire on the wall, a tea station, and some comfortable seats in a dark, low music space. It was very calming.

I was gifted a 60 minute massage for my birthday. I called to make the appointment, but I never received an email confirmation or a confirmation via my online account, so I ended up missing the appointment since it wasn't in my email on my calendar. They said they tried to reach me via phone, but apparently they had the wrong number on file. I'm not sure how they had the wrong number since I called to make the appointment. They also said I didn't have email notifications turned on via my account. Why is this something I need to opt into, and why isn't it automatic? I was charged the full $130 for missing the appointment since I never received a confirmation or reminder either via phone or email. They also didn't apply the points I was supposed to have from the gift I received. They said I couldn't use them retroactively, and I could only use them for another appointment. So I was charged $130 for my own birthday present that I wasn't even able to use. Beyond frustrating. They will not be receiving my business anymore. Do yourself a favor and spend extra money for a small business massage place. Massage Envy is not worth the hassle, and you'll end up spending more with their ridiculous fees and policies anyway.

I can only speak to my experience and so can not confirm or deny some of the experiences of others who have given low ratings. I've been a ME customer for years but my usual location is Laurel. This was my first time at the Silver Spring location. I received multiple confirmations prior to my appointment. I arrived early and was taken early. I had an awesome massage from Alex. Probably one of the best I've had at a ME. I noticed one other commenter viewed paid parking as a downside. Perhaps it is but frankly going to any place in a downtown area literally adjacent to DC paying for parking I think is expected but the benefit is the public garage (right next to the ME location) is cheap. I paid $2.50 for parking. The only odd thing to me was it looked to be a rather large location yet I didn't see any other customers. That did make me a little nervous when I first arrived (like is there something wrong with this location?) But at the end I had a great and relaxing experience. I wound up going to this location because my usual location and others nearby are always booked and its impossible to get massage appointments. Based on this one visit, I give the experience 5 stars.

DO NOT EVER GET A MEMBERSHIP WITH MASSAGE ENVY. They will not allow you to end that membership under ANY circumstances. Made the mistake of starting a membership with them several years ago, and it was fine. Now trying to get them to stop charging $80/month is impossible. My family needs this money now dealing with cancer treatments while raising four children. I tried doing so at the location the membership was started, even contacted their corporate offices, and the Franchisee is apparently the only person that has the ability to end a membership and neither the local store nor corporate will give me their information to contact them directly. I have to wait for them to contact me, which is ridiculous. I am going to have to resort to legal action, which is do not have the time, energy, or money to do. But this is their business model presumably. Don't make the same mistake I did.

I’ve been coming to ME for about a year and Alex is wonderful. He provides really good service and gives really good deep tissue massages.

I got a 90 minute deep tissue massage by Alex and I must say I thoroughly enjoyed it. Alex did exactly what I asked which was perfect!! The staff in general were pleasant and I see myself revisiting this location. Thank you Massage Envy!

Cancelled membership due to lack of availability of staff who have my preferences (deep tissue, female). I have remaining credits to be used in one month and made two appointments, received confirmation of them, upon arrival, then was told twice (two separate occasions) there was no reservation in system and they had to cancel my reservation. Theft of money at this location.

So unprofessional. I worked here for 5 months, and I cannot even get into contact with the manager in order to receive anything in regards to being a former employee. Keep in mind that the decision to leave was because I graduated, not because I had any problems or was fired. I left on an extremely good note. I have been requesting my W2/ADP login for WEEKS, and have not received any information in regards to this. I’m getting increasingly frustrated and did not want to take this to a public forum, but she has left me with no choice. I have sent emails, I have called, I have sent her emails personally, and have not received any communication. Beware.

Absolutely the most Amazing environment and Fantastic Entire Staff! My number one favorite place to go for years!

I had Amanda do a chemical peel for exfoliation and dark spots. She was very professional and gave good tips on how to take care of my skin type. Also she gave me some products to use after the procedure which came with the service. Great first time experience.

Horrible customer service. Management is very rude and does not listen to customers or make them feel valued. On top of that, I called 3 months before my one year subscription ended and asked to cancel at the end of term. The person I spoke with allegedly took care of it but in three months I received a call asking for a payment after the term ended. They said I had to fill out a cancellation form and threatened to send my case to collections. Do not trust this company.