The only reason I can't give the rooms 5 stars is that it's time for them to be getting a little love, they're showing their age and my window only opened 3 inches. It was gorgeous, I had a river view, which would have been even better if I could have opened the window and let the breeze in. They have the best tub, nice and deep, no body parts above water, other hotels, why so shallow? The staff is awesome. I felt at home. Good thing since I was stuck till my car got fixed. I started at the Hampton inn. Boo.They get the lowest stars. Most expensive and most disappointing.

Had a problem with my reservation. I had booked a ground level due to my 90 yr old father. They tried to put us on the 4th floor. As soon as i brought this to their attention, they immediately switched our room. Then we had an issue with the tv, and again, they immediately got someone in their and fixed our issue and showed us how to work the tv. Excellent customer service. Really enjoyed our week long stay

Decent rooms, reasonable rates. Not much for restaurants near by. Daniel at the front desk provided outstanding service. Short staffed, but no complaining, just went out of his way to make our stay comfortable. We have been travelling for two weeks in a different hotel every night. He was easily the best for providing top notch customer service.

It's just my luck, I never get a good view when I'm staying somewhere, but I don't blame the hotel. The room is nice, everything you need. Easy work the mini-split unit for heating and cooling or just use as a fan. Staff have been helpful with me, especially when my access key got demagnetized. I haven't had any issues with noise from the area yet. Overall still pretty good.

Although the staff was pleasant, bar manager and front desk manager, I am appalled and surprised by the franchise policy of not renting rooms to locals. I just wanted a night to myself, and despite having money/credit cards and willing to pay the fees and incidentals, I was told I could not book a room because I was a “local resident”. To me, this policy seems silly, discriminatory, and left me feeling bad. I have never run into a hotel with the policy and have easily booked rooms at other hotels in town with no issue. I did call corporate and filed a formal complaint, but I think the owner should re-evaluate this policy. Walla Walla is a local driven, small town. Just seems like a bad business practice. The only positive here is the very nice employees who were patient in explaining the strange policy. And to respond to the owner’s response… you are preemptively assuming that any local is going to trash your rooms/ do drugs? How is it that your hotel is the only hotel where I’ve ever seen such a policy?? Do you not have proper insurances in place? As far as displaced housing goes, I’m sorry, but are your front desk attendants trained psychologists as well? How do they determine who needs emergency housing and who doesn’t? Do you really need to put a paying customer through the experience of telling you if they they are in danger/why they might need a place to stay? What if they are scared, nervous, embarrassed? Again, as a hotel you are discriminating and what you are doing is bad business practice.

Every room is dog friendly. With having a new puppy we are so excited. They are so accommodating with great coffee, Hot Mamma's near by and pleasant walk on the dike of Millcreek

For the price of $290, expect a bed that needs to be replaced and an ice machine that doesn’t work. Bring your own snacks and drinks, as the market is almost empty. Staff was friendly and room was clean. Breakfast was sparse and coffee needed help as it was very weak. As one has few choices for graduation weekend, this is an average hotel.

While the there were a few kinks, low on pool towels and understaffed, we loved our stay. Super dog friendly and you can tell the employees enjoy the dogs, fire pit at night, clean rooms, yummy breakfast, great area outside. We will definitely stay again when we are in the area. Daniel went above and beyond to help us and make our stay great, customer service always covers blemishes the best!

THIS PLACE SHOULD BE SHUT DOWN! No hot water. Was told there was an "issue" that has not been fixed yet. Front desk staff told us that the water issue has been going on for weeks now and the current repair company "can't seem to figure it out"! Looked at other reviews before writing my own and 7 months ago another person stated "hot water not working". Had to sign that we will not smoke in the room which is fine, we are not smokers. However, the smell of weed was so pungent we had to hold our breath just to walk through the hallways. Dogs are accepted here which is also fine, however, the dogs seem to run the hotel. Lots of barking at all hours made it very difficult to sleep. Extremely disappointed with our stay. We reserved a room for two nights but due to not having hot water, we checked out a day early and were told by the front desk staff that we would not be charged. We were billed for two nights even though we only stayed one. I called to speak with the manager whom I was told would be calling me to confirm my refund. I have not received a call and when I called the phone just rang and rang and then disconnected. As for our room, it had a horrible smelling air freshner in it, no linens for the hide-a-bed, and again, NO HOT WATER! I would not stay here again even if it were free!

Nice staff, but apparently the manager quit, so there is no wine bar available. My room was VERY hot upon arrival. Ran AC all night on coldest setting and it barely cooled off. Extremely fragrant room, so if you have fragrance sensitivities, you would be in trouble. Clean and comfortable beds.

We came here after spending a night at the local Super 8 (which was so terrible) and this place was so, so much better incomparison. The beds were clean, the furniture was in good shape (although one chair in our room was lightly stained). The customer service was absolutely amazing too. I can't say enough great things about Stephanie who was working the front desk when we arrived. She was so nice and helpful with everything we needed which was a major, major improvement over the gal at Super 8. When we finally got to rest our tired legs in the hot tub for a few minutes, Stephanie was doing tons of cleaning and organizing all over the place plus checked on us whenever she could. We did realize the jet timer switch was stuck in place but we made sure to let her know when we were finished. Again she was wonderful each time we interacted with her. The next morning when we checked out, another woman was at the desk and she was super nice too! It felt like the staff seemed happier here and took the extra effort in all the little ways that mattered. We're moving back to the area and have plenty of family that come to visit so we will absolutely be recommending this Comfort Inn to them. Ps. If you're on the fence because of pricing, just skip the Super 8. You'll thank me later.

The room was spacious for what it was. The "view" from our room was a creek? The towels are thin, the sheets/beds are comfy. Breakfast was barely more than a continental breakfast. I wouldn't stay here again if we can back to play golf and I wouldn't come back to Walla Walla for any other reason. But, if you are in Walla Walla I highly recommend dining at Brasserir Four.

We have been to this property three times now. Bed was comfortable, room was very spacious. Sadly, it felt like the place has not been maintained as well in last 3 years. Furniture is showing soiling and wear and tear that does not appear to have been attended to for maintenance. Breakfast offerings were less than other properties. Otherwise very comfortable stay.

Overall we were satisfied with our stay. The room was clean and comfortable, and the staff was friendly. We traveled with our pup and this hotel advertises that they are pet friendly and have a dog run available. Upon arrival, we are informed the property discriminates against several breeds, including my pup. Luckily, they allowed us to stay, but you might want to clarify that you are only partially pet friendly for future guests. Also, the "dog run" is so overgrown with weeds it is inaccessible. Probably will choose another hotel when we return simply based on the lack of true "pet friendliness."

Great hotel for the price. Nice patio. Friendly as ever staff! You can walk the river trail outside the hotel to 13th, then turn right up to Rose and go left into town in about 20 minutes.

I like the Comfort Inn for lodging a couple days. Staff are very interested in making your stay a good one. A healthy breakfast is free, rooms and beds are very comfortable, prices are reasonable. Good parking,good coffee and great pillows!