Not friendly. The store looks great and gives mini Home Depot vibes, but the customer service needs to be overhauled.

Wow After several years of being a faithful customer who has told everyone to buy at homebase over Tractor Supply due to Homebase gives a military discount. Well for two years we have drove to Killeen to buy quail feed at tractor supply and then to Homebase for chicken feed, rabbit feed, bee supplies, hay, and everything else for my military discount but I always felt something didn't seem right about my bill once paid but trusted them it was right. Till today we bought 3 bags of high priced deer corn only to finally be told military discount is not gave on any feeds period. WHAT the #@#@ no military discount on feeds how many folks around here are like me ex military and depend on a little help here and there. Wow they lost our business today and all the girl on the phone could say when my wife called about the was like so what and she said have a good day and hung up. Something else we have noticed over the months is that they use to be the most down to earth friendly people working there. But now they hire so many young people that look still in school and have a very unfriendly attitude and could careless about you as a customer. Like today the young girl who waited on us was super unfriendly. You want to know who she was look at my purchase for today of 3 bags of deer corn and 1 tie down Wow Tractor Supply your now our place to buy all our supplies. Everything else go to home Depot. No the POINT is that even if it wasn't on sale I come there every week for feed or something and now to see if that feed isn't on sale there's on military discount. Hmm so your reply don't try to sugar coat it with this oh it was on sale response!!

Great local hardware store. Has nice variety of products and nursery. Always been able to get great plants that establish and grow great.

Customer service is awful and never willing to help you find what you are looking for. They are not as friendly as Ace Hardware, Home Depot or Lowe’s. I wish I could spend the money in the community but anytime I go to Homebase they refer me to Home Depot. Never taking any suggestions to their Store Manager to see if we can request for certain items that are not in their store. I wish this store can do better but at this point I doubt they care.

Was passing through the area and stopped by to look at plants. Very organized and quite a bit varieties of plants and was very pleased with my purchases. Will definitely stop by again if I'm ever in the area. Very helpful and friendly staff in the Garden Area. They have my Green Thumb 👍

Kind and helpful staff. The store is always very clean and easy to find what I need. Bonus points: they almost always have chicks🐣🐥🐤

I use to think that maybe everybody working there was just having a bad day repeatedly every time I come back lol..Like do yall just hire people with no personality no drive no awareness of a customer like how can I just sit there for 15 min while every person behind the counter just stares at me..Then I get a Lil irritated so I finally walk over to them and I'm like You got anybody running the Stihl area and they was like no he won't be in for another 30 min and I'm like ok cool but all yall saw me sitting there for 15 min none of yall was like hey lets go let this guy know he won't be in for a bit but nooooo all 4 just stared and kept their conversation going. I came to check comments to see if there might be some similar comments and of course there are so basically yall suck and the owner is trash for not teaching employees to help everybody and not just stand around and talk... yall do that on ya own time. I'm sure this will just get looked over maybe even some of them lazy employees will laugh at it but in the end I'm sure this place will go under....maybe not today heck maybe not next year but when I do hear about it's final demise I'm sure it will be From the helpful people at Ace Hardware I rudely turned my back on but no worries I'm coming home To Place with the helpful hardware Folks believe that 😉

Love this place . Good prices .

Decent selection of hardware store items. Not as cheap as the big box (blue and orange) stores but convenient for those needed items.

31 March, I shopped at Homebase spent about $380 that day. I’m a casual shopper and LOYALTY member for dog food and garden supplies. On the 31 Mar. I purchased 200 pavers and asked for delivery, which the manager act as if she didn’t want to help, let’s get to the delivery. A lady came to delivering 4 April at about 6:30 pm, I disassembled my fence to the backyard. The lady tells me that she couldn’t come up on the curb, I replied, you can come up the driveway. Her reply was that her tires on the pallet Jack was bald, (it was NOT wet nor slick)and she could get struck. I said, well need them back there (it was 6pm), she replied, we ordered new tires but they need to put them on and that should be in a few days. I said can you come back when you get your tires on? The answer was yes and on 8 April Saturday(rainy day) about 9am, I seen them in my neighborhood delivering a pallet of lumber. Still waiting for my delivery 10 April 2023.

Hands down best home improvement store for miles. Super friendly staff, always get caught talking to whoever is checking us out. Great deals and frequently rotating stock. It’s so nice not having to drive to Killeen for supplies anymore!

I just recently discovered the HomeBase and I'm thrilled I did. What a spectacular store! It's like a wonderful blend of Lowe's, TSC, and Academy. I browsed the store for over an hour, discovering all they have to offer. The Garden Center is spectacular! They offer beautiful, healthy plants at a great price, and they even had some plants in stock I have not been able to find elsewhere. It is a great selection! It is a must stop on your next visit. Nothing compares to their Garden Center! The staff offered unsurpassed customer service, they were super friendly, and very helpful. I love places that have terrific customer service, and HomeBase has some of the best. HomeBase is probably one of the best home improvement stores I've visited. They offer a wide and wonderful selection of so many items for your farm, home, and garden, and then some! And I truly cannot say enough about the staff and that amazing Garden Center! I love it! I feel like I found a priceless hidden gem! (And their dragon is fabulous 😊)

it’s the best store out all four lumber stores in cove, and Klleen the associates are the most knowledgeable and friendly helpful people on earth I’m a loyalty customer so i love to shop there as far as their prices are a little bit higher you save on gas so come and shop with me Mr.Dennis smith

This business has saved us many trips to the next town for the larger stores. Home Base always have what we need or another product of equal value/quality. The store is very clean & organized and the staff are all very nice & helpful. It is a little bit pricey, but thankful we have it close to home. We are very pleased with all the purchases we have made.

Home base is a good local hometown hardware store. They have decent selection and fair prices. Everyone there is friendly and has a good attitude with the exception of one cashier. He doesn't have anything bad or good to say he's just kind of quiet.

If that carrying Pete's question I want to play a clip from a simple home improvement store not overstock with aisles and Niles and things you don't need. I needed fencing found what I needed in fencing gardening great garden apartment.

Straight up, this is quickly becoming my number 1 favorite home improvement stop, if it weren't for local contractors cleaning out their concrete blocking from time to time, I'd say I'd always left completely ready to work!! Wonderful staff and clean facilities

Yesterday was the first time I had been to this store and I am hooked! I was amazed at the wide selection of what this store had. Very clean. Had a wide variety of exotic plants at a reasonable price. The employees at HB are second to none. They went above and beyond helping me find what I needed and was very friendly. I definitely will be making a 40 min trip to HomeBase for all of my gardening needs.

The customer service at this location is so great!! The store is clean, so full of the same good stuff as the other stores however, it feels less crowded and easier to find what you need and an employee if you should need assistance. Special props to an employee named, Brett who is the embodiment of good customer service and an excellent mannered person.

First visit and loved it! We stopped by after visiting the grizzly nursery. Surprisingly, quite a few of their plants were in much better shape. I think they even had more of a selection for indoor plants/non-cold hardy plants. I got a monstrous fern for under $14! Unreal. See pics. Customer service was top notch. Super friendly. They enforce face masks/coverings. Grizzly Nursery does not since it's mainly outdoors. Some employees and customers wear them. Not all, just FYI. Pretty great prices. This store reminds me of a mix of a tractor supply store and a home Depot. Highly recommend and will definitely return. Apparently, they send nicely discounted coupons via 📪. That's what brought us there initially. Become a member-it's free! They also offer military discounts. Unfortunately, they forgot to discount mine but I didn't notice until I arrived home. So, there's that. Be better than me and check prior to leaving🤦‍♀️. Besides that, great place. I'm going back💯