Absolutely the worst people!! Whomever was working at the front desk (calling to receive updated information) on the morning of 8/25 tried to intimidate me, had an attitude, was rude and highly insensitive. I Will NEVER come back. However, Dr. Zubair and Shanae were nice individuals. This review was solely for how the office conducted themselves.

Terrible customer service. My experience during the initial consultation call was appalling. The in-take coordinator asked if my eating disorder was "truly an eating disorder". I've never experience such callousness & unprofessionalism. The legitimacy of one's disorder should never be questioned, especially by a nutrition & mental health organization. Please train your staff on how to communicate with potential patients.

Extremely poor and immature service. Working with this group has only negatively impacted my mental health. Although the nurse I worked with was very nice, everything else about this company is unprofessional and emotionally exhausting to deal with. When I first started seeing a therapist through WNCG I asked multiple times how much I would be expected to pay for services and was never once given a clear answer for months. Only after I asked my health insurance company did I get a straight answer and found out the absurd price WNCG was charging me for 10 minute zoom calls. Granted a lot of that surprise was my own fault as I should have done more to understand my family health insurance plan first. However, WNCG before and after I realized how expensive their services were did not support or inform me in any way and instead failed to communicate or respect me. Once I realized how high the price was I reached out to WNCG to understand the pricing and see if I could negotiate a lower price through a personal payment plan. At first customer and billing service were very friendly and let me know they would have the owner contact me soon to figure out a reduced price. To make a long and frustrating story short it has now been nine weeks and I have yet to hear from the owner despite my repeated calls and communications with the company. In fact in the last four weeks I have not heard from the company at all as none of my calls during this time period have been answered. The only communication I have heard is calls asking me to schedule another session which I will absolutely not be doing. Instead the company has slapped all of these charges onto my credit card and I can't help but wonder if they think they can wait me out on paying my credit card bill instead of giving me a straight answer like adults. One last note. During this same time period I had a similar pricing issue with a therapy service which WNCG put me in contact with (again my inexperience was the reason why there was a pricing misunderstanding). However, within two days of reaching out to this therapy service about my concerns the group responded to me and took the initiative to offer my a reduced personal pricing plan to pay off my therapy visits on a biweekly service. I had all of my bills payed off in a month with very little stress. This just goes to show that poor, immature, and emotionally draining service does not have to be the norm in this industry so please read this and all of the other negative reviews about this group and find a better place to seek help for mental health. Edit: three months after posting this review and I still have yet to actually hear back from anyone at the company. However last week they did send me an email with a new, unexplained charge. I have been trying to talk with someone in billing to get an explanation from them but I am getting no where. Ridiculous and immature. Again, if you needed any more reason not to give your time and money to this place this should be it.

If you’re looking for counseling services please find somewhere else to go because while you’re receiving therapy they will add a new stressor to your life regarding your bill. Their accounting department is horrible. They charge your card whenever they feel like and their receipts do not reflect the date they charged your card. I stopped going to them for this sole reason. I have not been a patient at this facility since July 2021 yet they recently charged my FSA card on March 14, 2022. I called and spoke with accounting and Pam informed me that I was charged for two sessions that I was never charged for in March 2021. What in the world are they doing in their accounting department that they are charging me for sessions that took place a year ago??? Unprofessional, dishonest, and thieves. You would think they’d tried to contact me about the payment or inform me of the balance before charging my card without my consent. Especially since I am no longer a patient and discontinued my therapy sessions with them in July 2021. You can’t even receive therapy there without being taken advantage of financially. I would never recommend this location. They are horrible!!!

I have never had a doctor who listened so poorly and seemed so eager to deliberately misunderstand me as Dr. Compagnone. I found my interaction with her upsetting and alarming. I would not recommend her to anyone, and would particularly warn away anyone with a marginalized identity of any sort.

If you're looking for counseling or therapy services, go somewhere else. The front desk help can be very rude at times, which is really surprised me seeing as how they are supposed to be helping people receive help. However that hasn't been my experience with every call so It could be one employee. They also don't allow you to cancel appointments online, only create them. So you're forced to play phone tag with the office.

I had been seeing one of their therapist for a few months. Unfortunately, he was sentenced to federal prison for three years for running a fraud scam and no one from WNCG reached out to me to tell me he was no long employed there. When I did get in touch with someone she told me "well, he did email you" (he'd told me he was taking a on month sabbatical).

Terrible experience from the beginning. The therapist I had left after two sessions and despite the request, I never received another. I asked a psych to make edits on my accommodation form because what we discussed was not on the form and she told me she had too many patients and didn't have time, so she refused to make the changes. & When trying to switch to a different psych, they never seemed to be available the day of my appointment, so I had back-to-back same day cancellations. Oh, & I was scheduled for 3 nutrition appointments without being told my insurance didn't cover them. It wasn't until I saw three separate $100 charges that I became aware. So yeah, I've tried more than enough times but now I'm over it and have sought services elsewhere.

I've only partaken of their psychiatric care (they also have a nutritional side), but my experience with Dr. C has been excellent.

This counseling group is a detriment to your mental health journey. One of their therapists threw around dangerous and misleading diagnoses within minutes of meeting a new client, something that should be done with care. They also randomly scheduled additional appointments without consent AFTER the previous appointments had been canceled explicitly due to the therapist's unprofessional behavior. Seems like they were looking for an opportunity to make more money even after ties were severed. This group makes people not feel safe and want to avoid therapy rather than embracing it. Avoid if you can.

Random charges for hundreds of dollars over a year after services concluded. Avoid at all costs, and get a new card if you stop visits, scam

Dreadful, Dreadful office staff, I have been trying to call for a mental health follow-up appointment for over a week. The stress that this has added on me is the exact opposite of what I need. Even before I had an appointment no one contacted me to provide the links for the tele health appt. They called like 15 or more mins after my appt time, and only because I called to complain. HOWEVER, Bukola Zubair seemed like a lovely, attentive Nurse Practitioner, and I wish her well.

I was able to speak with a nurse practitioner the day I called which was nice. However, the nurse said she would consult with their doctor to get my medications prescribed, but I'm guessing she never did. I called today to see what was happening with that and was told that nurse no longer works there...so now I'm almost out of my meds and they said they could maybe text the doctor but I would need to set up another appointment. Won't be returning, total waste of time.

They would not refill my best friend's prescription until a $50 balance was paid (she needed to wait 2 days until payday). They were just going to let her run out of medication over $50! She had a card on file and just needed an extra 48 hours! How is that legal? I called and paid the balance so she wouldn't harm herself or someone else and could get her meds. This practice is dangerous and doesn't care about their patients. DO NOT GO HERE, I CANNOT STRESS THAT ENOUGH!

Ms. Zubair is a truly gifted mental health practitioner. She is completely invested in positive patient outcomes and she works collaboratively with her patients to find the best solutions for them. The front desk staff diligently works to ensure patients are able to see their providers. I am surprised to see negative reviews. I have only had fantastic experiences with this office and have recommended this practice to friends and family members. It can be hard to find good mental health providers. You are in good hands with Ms. Zubair.

Dr. Campagnone is amazing! She’s a wonderful communicator, is always fully present during our sessions and works WITH me to figure out exactly what I need. I wouldn’t go anywhere else.

Alexis is my counselor. She’s incredible. From consistency to homework and encouraging looking for community help. I’m doing so much better! And it’s because of this practice!

The nutritionist was very knowledgeable, and profesional. I have been dealing with Gatro-intestinal SIBO symptoms for 5 months. I saw a gastroenterologist who did an endoscopy and said my symptoms; excessive belching , bloating. Abdominal pain, nausea, are side effects of the meds I take. He also does not believe in probiotics. Then I saw a Function Dr who did not heard any of my symptoms. And did not help at all. But the Nutritionist Genevieve Clarke was the only professional who listened to me. I am very satisfied with her help I would recommend her to anyone. She recommended probiotics, ginger as a kinetic among several things. God bless her with more wisdom so she could help other people suffering the way I was !!

Timely and practical advice provided after careful listening and questioning by counselor. Session immediately followed by emailed summary of topics and foods discussed with links to supermarkets local to me. Very helpful session.

I’ve been working with Genevieve for a few months and she is FANTASTIC! She is so knowledgeable that sometimes I forget that she doesn’t have a medical degree. Genevieve has recommended some supplements and foods that have made a big difference, none of which my doctor ever suggested. She has helped me develop a plan that fits my needs and has helped me modify it as new things come up. She asks the right questions and finds resources for whatever I need help with. Genevieve is kind, caring, patient, understanding and never judgmental. I highly recommend Washington Nutrition and Counseling!

Dr. Compagnone really listens and is thoughtful about her approach. She looks at the whole patient picture rather than just the one condition she is treating which is rare. Pam and the office are also very responsive and get back to you quickly. Highly recommend.

Genevieve was very attentive. She provided better option for food options that I shared with her. And agree also provided nutritional information as needed.

the psychiatrist i spoke to wasn’t able to work with me based on my level of help needed but she was excellent in directing where to find the help i needed and was super friendly !!

My therapist is so knowledgeable and nice. I really love that she is very honest when I ask questions. She is always neutral.and gives advice to help me see a different perspective.

They scheduled me someone out of my location so it wasted mine and her time. Then the second therapist was supposedly experienced in a specific therapy yet didn’t know about it once I brought it up. Very strange and upsetting experiences with this company, I won’t be returning.

I've been working with Genevieve for over a year now and I couldn't recommend her enough if you're looking to start working with a nutritionist. The focus is really on establishing healthy habits and transforming your relationship with nutrition and your body as opposed to a narrow focus on what the scale says which I really appreciate. She really listens and takes the time to understand your goals and is so so helpful in thinking through practical strategies in improving your relationship to food and healthy eating. We have done everything from meal planning and brainstorming new recipes to tactics for coping with stress and establishing healthy habits. 10/10 recommend working with Genevieve if you're looking for a nutritionist!

My therapist, Mrs. Kamaria Brown, has been such an excellent therapist to me over the last year. I have grown as an individual, and have overcome so many life challenges through our therapy sessions. I look forward to our session each week.

My five stars is for Cassandra who has been an amazing therapist the last almost 3 years guiding me through my mental health and ensuring I have the skills to live life to the fullest while managing my anxiety. I feel very grateful and lucky to have found such a wonderful therapist in my corner. The Washington Nutrition & Counseling group has also made things easy with the virtual platform and they have great communication system. I have had a great overall experience.