CCC Car Center Colonia Vertriebs GmbH image

CCC Car Center Colonia Vertriebs GmbH

Car dealer Car service

One of the Top rated Car dealers in Cologne


Address

Gießener Str. 39, 51105 Köln, Germany

Website

www.ccc-mobile.com

Contact

+49 221 6906880

Rating on Google Maps

4.40 (372 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 7:30 am to 6 pm
  • Tuesday: 7:30 am to 6 pm
  • Wednesday: 7:30 am to 6 pm
  • Thursday: 7:30 am to 6 pm
  • Friday: 7:30 am to 6 pm
  • Saturday: 9 am to 1 pm

Featured Reviews


Frequently mentioned in reviews: nicht (10) Smart (9) vergessen (7) wollte (6) wurde (6) forgotten (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Nurcan O. 2 years ago on Google
    (Translated by Google) Unfortunately I didn't have a good experience and I want to share it. Had damage to the vehicle and wanted to know how much it cost. The foreman who came did not want to answer this question and spoke of a few thousand euros. I have no idea, thousands of euros. The vehicle has an age. It has not more the value than a few years ago. The cost of the repair, half of the purchase price I paid. I didn't want to have it repaired, I just wanted to know whether you could get a TÜV sticker with the vehicle. Then should I sign something for what I didn't want. But with the comment "I would like to know the costs". I would have to pay 119 € for a form with the note "I wanted to know" just when you emphasized that it is the first vehicle. Some give tips that make sense. Unfortunately, I came across someone who only went to his checkout i.e enkt. Too bad!!! Didn't know that Mercedes needed it so much. I hope it will be forwarded. I will no longer visit Bleses CCC.You have lost me as a customer. (Original) Leider habe ich keine gute Erfahrung gemacht und möchte es mitteilen. Hatte einen Schaden am Fahrzeug und wollte gerne wissen wieviel es kostet.Der Meister der gekommen ist,wollte mir diese Frage nicht beantworten und hat von ein paar Tausend Euro gesprochen.Keine Ahnung Tausend €??.Das Fahrzeug hat einen Alter.Es hat nicht mehr den Wert ,wie vor ein paar Jahren.Die Kosten für die Reparatur ,die Hälfte von den Kaufpreis was ich bezahlt habe.Dabei wollte ich es nicht reparieren lassen,sondern nur wissen ,ob man mit dem Fahrzeug eine TÜV Plakette bekommen kann.Dann sollte ich etwas unterschreiben, für das was ich nicht wollte.Aber mit dem Vermerk" ich möchte die Kosten wissen".Leider bin ich nicht so damit einverstanden!Ein Meister der nicht genau sagen kann wieviel die Kosten für eine eventuell Reparatur anfallen.Ach ja 119 € müsste ich für ein Formular bezahlen,mit dem Hinweis "ich wollte es wissen" gerade wenn man betont hat, das es das erste Fahrzeug ist.Manche geben Tipps die sinnvoll sind .Nur leider bin ich an jemand geraten der nur an seine Kasse denkt. Schade!!!Wusste nicht das Mercedes es so nötig hat.Ich hoffe es wird weitergeleitet. Ich werde nicht mehr Bleses CCC besuchen.Als Kunde habt Ihr mich verloren.
    2 people found this review helpful 👍

  • 5/5 Peter S. 4 years ago on Google • 236 reviews
    CCC what else?
    1 person found this review helpful 👍

  • 5/5 Ali A. 1 year ago on Google
    (Translated by Google) I needed wheel alignment; In another workshop I was told that you could only get to the rear axle for adjustment with a supposedly "special key". But here at the CCC dealership, the axle was easily adjusted both at the front and at the rear, thanks to the right experience and good knowledge. Super friendly staff & knowledgeable mechanics. TOP! (Original) Ich benötigte eine Achsvermessung; In einer anderen Werkstatt wurde mir gesagt, dass man nur mit einem angeblich ,,speziellen Schlüssel’‘ an die hintere Achse fürs einstellen kommen könnte. Doch hier beim CCC Autohaus wurde die Achse sowohl vorne, als auch hinten, durch richtiger Erfahrung & gutem Wissen kinderleicht eingestellt. Super freundliches Personal & ahnungsvolle Mechaniker. TOP!
    1 person found this review helpful 👍

  • 1/5 Martin S. 1 year ago on Google
    (Translated by Google) Unfortunately I had a very bad experience. I had financed a Smart. However, the contract was forgotten by the seller and only sent to the bank months later. Interest rates had deteriorated sharply during that time. The bank rejected the original contract due to the delay. I had to take out a contract with higher interest rates. The bottom line is about 1000€ additional costs for me. There was no concession on the part of the dealer. Also not on request. (Original) Ich habe leider eine sehr schlechte Erfahrung gemacht. Ich hatte einen Smart finanziert. Der Vertrag wurde aber von der Verkäuferin vergessen und erst Monate später zur Bank gesandt. In der Zeit hatten sich die Zinsen stark verschlechtert. Die Bank lehnte auf Grund der Verzögerung den ursprünglichen Vertrag ab. Ich musste einen Vertrag mit höheren Zinsen abschließen. Unterm Strich ca. 1000€ Mehrkosten für mich. Irgendein Entgegenkommen seitens des Händlers gab es nicht. Auch nicht auf Nachfrage.
    1 person found this review helpful 👍

  • 5/5 Tobias Lo V. 5 years ago on Google • 406 reviews
    A very friendly and competent car dealership for Smart near the Ikea Godorf. Unfortunately my personal salesman changed to Porsche Cologne, but that alone shows the quality. Our family has already bought/leased 7 vehicles here and has always been satisfied. If there were any problems, there were accommodating solutions. Very customer friendly.

  • 1/5 Byoung joo L. 7 years ago on Google • 126 reviews
    Very expensive and not helpful

  • 4/5 Marina García P. 6 years ago on Google • 70 reviews
    I bought a car there 2 years ago, still no problem!

  • 1/5 Monika H. 6 years ago on Google • 40 reviews
    They judge you by your looks. No customer service without a Prada bag. You get ignored when you want to buy a car and delayed when Our pick up the car from the service. Very disappointing.

  • 5/5 Heinrich H. 8 months ago on Google • 26 reviews
    Unfortunately I have to delete a star again. As a regular customer, I got a rental car free of charge for these 5 hours every year until 2022 and didn't have to pay anything for the 2 liters of gasoline I used. This year I had to pay €25 for renting a car for 5 hours and €4 for 20 km. I had an appointment at 8 a.m. and was there at 7:45 a.m. I was told it would take at least 3 hours for the inspection. I'm sorry, what? For a small SMART, the normal small inspection takes over 3 hours? A stage has to be cleared first, I was told. Strange, all the lifts are occupied at 7:45 in the morning? Well, you can tell the regular customers a lot. Just a side note: My God, the prices make you dizzy, and that's just a normal inspection of a mini car. Meal Mercedes🤦🤷

  • 1/5 Ani T. 5 years ago on Google • 3 reviews
    Worst car company ever! No service and treats you like animal!

  • 1/5 K B. 8 months ago on Google • 3 reviews
    There is no greater incompetence. After successfully installing the LED headlights of the EQ model myself, I wanted to have them programmed via the OBD interface on my 2016 Smart 453. Result - this workshop was not able to do that. Since I had work to do in Hamburg, I had this done at Mercedes in Hamburg and lo and behold, they were able to do it within 1/2 hour...

  • 1/5 Laura E. 2 years ago on Google
    Absolut schlecht. Das Problem wurde garnicht ernst genommen , als ich 2 wochen später anrief für einen erneuten Termin wurde mir versichert mich zurück zurufen , weil alle im Kundengespräch sind . Ist jetzt 4 Tage her , lächerlich .

  • 5/5 Andy B. 2 years ago on Google
    Super nett und der Service ist auch super👍

  • 1/5 tujj 1 year ago on Google
    (Translated by Google) I have to agree with the Lord below me. Unfortunately, I also forgot a lot of things. I brought my Smart for inspection and said in advance that there was a clip missing on the rear right of the body above the tire and asked them to fix it. Was forgotten. Then I wanted to leave and they gave me my checkbook. I returned it because the entries in the checkbook were also forgotten. Since my checkbook was full, they offered me a new one for €15 (I think it's outrageous, especially since they had forgotten to enter it). When I left, I noticed that I only had the new checkbook in my hand and my old one was also forgotten to be handed over. The crowning glory: I still had the replacement car key in my pocket and it struck me that I had to give it back. Even that would have been forgotten at Smart. Appreciating as a customer is out of place. (Original) Ich muss dem Herrn unter mir zustimmen. Leider wurden bei mir auch viele Dinge vergessen. Ich habe meinen Smart zur Inspektion gebracht und vorab gesagt, dass ein Clip fehle hinten Rechts an der Karosse über dem Reifen, mit der Bitte, diesen zu befestigen. Wurde vergessen. Anschließend wollte ich gehen und man gab mir mein Scheckheft. Ich gab es zurück da die Eintragungen ins Scheckheft ebenfalls vergessen wurden. Da mein Scheckheft voll war, bat man mir ein neues für 15€ an (finde ich unverschämt, vor allem weil man die Eintragung vergessen hatte). Als ich ging, ist mir aufgefallen, dass ich nur das neue Scheckheft in der Hand hatte und mein altes wurde ebenfalls wieder vergessen herauszugeben. Die Krönung: ich hatte noch den Ersatzwagenschlüssel in der Tasche und mir ist es aufgefallen, den noch zurück zu geben. Selbst das hätte man vergessen bei Smart. Wertschätzen als Kunde ist fehl am Platz.

  • 1/5 Morandi S. 5 years ago on Google • 2 reviews
    Very disrespectful employee! Doesnt show respect at all! And hangs up the phone for no reason! Dont buy here!
    1 person found this review helpful 👍

  • 5/5 Inga T. 6 months ago on Google • 2 reviews
    Mr. Kosumi and his team made it possible to carry out the more complex repair on my Smart on the same day on August 31, 2023. This was so important because I had to attend an appointment in South Tyrol the next day. Thank you again for that.


Call +49 221 6906880 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store shopping

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