1/5 Nadine N. 6 years ago on Google • 35 reviews
Unfortunately,
customer
friendliness
is
a
foreign
word
here.
With
a
doctor's
prescription,
you
will
be
recommended
to
take
out
an
additional
membership
(of
course
in
conjunction
with
additional
monthly
costs)
so
that
you
can
visit
the
studio
regularly.
After
signing,
you
will
then
be
required
to
sign
for
the
health
insurance
company
every
time,
regardless
of
whether
you
have
attended
a
supposed
rehabilitation
course
or
have
trained
yourself.
The
health
insurance
company
bills
the
studio
after
signatures.
This
means
that
for
regular
signatures,
the
studio
receives
an
additional
€40.00
from
the
health
insurance
company
in
addition
to
the
membership
fee.
When
I
repeatedly
asked
when
the
rehabilitation
course
would
be
offered,
I
was
repeatedly
told
that
the
average
age
was
high
and
that
I
should
rather
use
the
studio
that
way.
Therefore,
you
should
train
alone.
A
positive
thing
to
mention
is
that
there
was
a
contact
person
on
site
who
corrected
me
when
I
asked.
After
canceling
my
membership,
there
was
no
response
regarding
sending
my
documents.
I
haven't
been
able
to
look
for
a
new
rehabilitation
course
for
two
months
because
I
don't
have
the
documents.
And
the
health
insurance
company
refuses
to
approve
a
new
regulation
without
the
previous
one.
Due
to
my
move,
I
am
no
longer
able
to
go
to
Rubygym.
Therefore,
I
am
now
a
total
of
4
months
short
of
my
prescription
of
18
months.
Big
minus
for
the
unfriendliness
on
the
phone
and
the
continued
putting
off.
I've
been
a
member
of
various
gyms,
but
it
was
never
as
complicated
and
unsatisfactory
as
here.
Also
worth
mentioning:
There
is
only
one
toilet
and
one
shower,
one
changing
room
with
no
lockers.
And
if
you
want
to
take
part
in
a
course
on
Saturday
that
is
included
in
your
membership,
you
are
no
longer
allowed
to
use
the
shower
afterwards,
as
the
staff
would
of
course
like
to
get
off
work.
You
should
also
take
a
close
look
at
the
opening
times
beforehand
and
decide
for
yourself
whether
they
suit
you.
Showers,
shower
gel,
shampoo
and
mineral
water
are
included
in
the
membership
fee.
However,
so
far
it
has
turned
out
to
be
pure
luck
to
be
able
to
enjoy
the
shower
after
training.
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