3/5 Christian P. 8 months ago on Google
Unfortunately,
one
of
the
hotels
where
very
good
employees
build
something
and
the
others
break
it
with
their
ignorance.
The
good:
Definitely
the
Executive
Lounge!
At
first,
you
stumble
a
bit,
because
the
lounge
seems
quite
small
and
unspectacular.
In
everyday
life,
however,
it
turns
out
that
the
lounge
is
sufficiently
large.
But
that
is
not
the
point
at
all.
The
point
of
this
lounge
are
definitely
the
employees!
They
are
all
extremely
friendly
and
courteous.
I
would
even
say
that
in
Germany,
in
terms
of
friendliness
and
lounges,
it
was
our
best
experience
so
far.
Absolute
compliments!
The
food
in
the
lounge
is
also
really
good.
The
selection
is
good,
although
not
extremely
large.
But
what
is
offered
is
good.
Maybe
there
could
be
more
selection
of
alcoholic
drinks
(especially
wine)
during
happy
hour.
The
location
of
the
hotel
is
also
very
good.
You
walk
5
minutes
to
the
main
train
station
and
the
cathedral.
The
negative:
We
are
Platinum
Elite
members.
That's
why
there
was
lounge
access
for
us.
Did
we
get
a
room
upgrade?
No
idea!
Probably
not.
Anyway,
our
room
smelled
like
sweat.
And
we
first
had
to
clean
the
office
chair
and
the
armchair
in
the
room
itself.
There
were
some
stains
on
there
that
you
could
easily
see
and
they
came
off
just
fine.
The
toilet
lid
in
the
bathroom
was
wobbling
and
dust
was
sprawling
out
of
the
vent
directly
above
the
toilet.
Although
the
hotel
and
thus
the
rooms
schone
older,
but
all
this
should
not
be.
We
informed
the
reception
with
the
request
to
fix
the
toilet
seat
and
clean
the
fume
hood.
Unfortunately,
no
one
came.
The
next
day
the
same
game.
No
one
came
either.
The
mattress
was
not
very
comfortable
anymore
either.
Because
of
the
good
executive
lounge
we
would
give
4*.
Because
of
the
poor
housekeeping
and
repairs
not
done,
it
would
be
only
2*,
therefore
3*.