Service is a disaster. Communication is a big issue, .....a store so great and a service that exists only by name. I am extremely disappointed! After 2 months they informed me that I could not make a repair and informed me that I could send the product to the manufacturer for repair. I’m talking about one amplifier not something special....if you want something fast from them, nooooo, think twice!

(Translated by Google) 01/02/21 Unfortunately I only give 1 star after today's phone call with Mr. R. On January 2nd, 21st at 10:26 am. Unfriendly, rude, disinterested. I bought a controller, the Pioneer DdJ-SR2, on January 23rd, 2018, and I was told I had a 3-year guarantee when I bought it. Since my company was saved, I took the address. At no point did the seller tell me that I only have a 1 year guarantee. Very very annoying. I will probably work at e.g. Buying music productively in Ibbenbüren, I am so disappointed with the service and especially the friendliness of Mr. R. 2019 4 out of 5 stars Unfortunately only 4 out of 5 stars because on my last visit, which was a bit ago, the service wasn't going well and the friendliness in the lighting department wasn't there either. Still 4 stars with which I think I can live very well. Because the range speaks for itself (Original) 02.01.21 Leider vergebe ich nur 1 Stern nach heutigem Telefonat mit Herrn R. Am 02.01.21 um 10:26 Uhr. Unfreundlich, unhöflich, desinteressiert. Habe am 23.01.18 einen Controller den Pioneer DdJ-SR2 gekauft, und man sagte mir beim Kauf ich hätte 3 Jahre Garantie. Da meine Firma gespeichert war hab ich die Adresse genommen. Der Verkäufer teilte mir zu keinem Zeitpunkt mit, das ich dann nur 1 Jahr Garantie habe. Sehr sehr ärgerlich. Ich werde wohl in Zukunft bei z.B. Musik Produktiv in Ibbenbüren einkaufen, so enttäuscht bin ich über den Service und vor allem die Freundlichkeit von Herrn R. 2019 4 von 5 Sterne Leider nur 4 von 5 Sternen da bei meinem letzten Besuch, der ja etwas her ist der Service nicht rund lief und auch die Freundlichkeit in der Licht Abteilung nicht gegeben war. Trotzdem 4 Sterne mit denen man denke ich sehr gut leben kann. Da das Sortiment für sich spricht

Very disappointed. I ordered few thing because of some nice Black Friday deals, and the store told me to pay the full price. So the Black Friday deals were basically false advertising. I do not recommend this store.

I thought the Music store service was at Thomann's level. Unfortunately it is absolutely different: slowness in the fulfillment of the order and customer care that responds in a useless and not very proactive way (I requested a firm deposit and was denied, the sender can make these changes at any time) But the unforgivable thing is to ship a new guitar with obvious signs of adjustment of the bridge made with improper tools (small screwdriver) that has irreparably ruined the chrome plating of the bridge screws. YOU DIDN'T HAVE TO SHIP A GUITAR LIKE THAT! Edit after PayPal Claim : The seller admitted it was an ex demo, he offered me a refund on the return, so this guitar will probably be put back on sale like this. BE CAREFUL!

I really like this place, there's basically everything you ever want/need for musicians and those alike, but I do have one really big complaint and that's with the guitar/bass amp testing rooms, sometimes there's so many people that stay in those rooms for so long, when I went there it's basically impossible to try guitar amps out, I honestly think there should be some kind of time limit/queuing ticket or something. But overall the service people were all really nice and the selection of instruments and equipment is great, I really recommend a visit. But before you go, if you have got any bags with you, remember to bring a 1 or 2 euro coin with you to store it in a locker, as backpacks or large bags aren't allowed in the store. (And honestly I really wished I was told about this first, as I travelled far from the store to almost give up on getting in as I didn't have a coin to store my bag, maybe some kind of free bag keeping or card payment would have been nice)

I have been a customer since 2008 but, as many things in life, the store seems to have changed for the worse. I wanted to order a new guitar, my first new guitar since 2010, everything was fine as usual, but then they have raised the price of the guitar WHILE I was checking out. I was in the process of entering my PayPal data and when the site brought me back to the order screen, the price has changed from 595€ to 666€. I was lucky that I did not press on the "order now" button out of excitement. I can understand that market-prices can change every hour, but usually not if the product is already being bought, or in the process of doing so. No other store has done this before. The worst part is that the cheaper price was still shown on the internet presence for 2 more days. No answers since I asked why they would do this. I was even fine with buying a different guitar model, still no answer. I'll give you 1 star extra because of the pleasant memories I had whenever I visited the store in Cologne. Sorry Music Store team, but I will have to order from certain other stores from now on. Seeing the other reviews also has shown me that the once great customer support and friendliness has been replaced with nothing more than a race for profit.

Very poor experience trying to return something that I purchased. The return section of their website doesn’t work at all and trying to get a return label via customer support email is taking a lot of effort. I’m probably not going to order here again, my experience with Thomann and the way they handle returns is a lot better and smoother.

(Translated by Google) So far I have always been absolutely satisfied with the store. Unfortunately, I now had a different experience. Ordered 3 items in one order on 12/28/2020. This order was then split into two packages, which could not be done otherwise due to the size. On December 30th, 2020 one of these packages with 2 items arrived. Unfortunately, one of the items we received was broken due to a manufacturing error. The other package was still not sent. Today, on January 6th, 21st I asked because the status has not changed. An employee of the complaints department refused to ask what was going on. After about 5 minutes, I asked his supervisor to speak, but this was done with the following sentence: "That's what I'm here for, my supervisors only take care of the important things". The fact that there are still 600 € buzzing around the room with my order does not seem important enough to him. It's actually a shame, as I've always thought very highly of this business. (Original) Bisher immer abolsut zufrieden mit dem Store gewesen. Leider musste ich jetzt eine andere Erfahrung machen. Am 28.12.20 bestellte 3 Artikel in einer Bestellung. Diese Bestellung wurde dann auf zwei Pakete aufgeteilt, was aufgrund der Größe nicht anders machbar war. Am 30.12.20 kam eines dieser Pakete mit 2 Artikeln an. Leider war einer der gelieferten Artikel kaputt, was auf einen Produktionsfehler zurückzuführen war. Das andere Paket war nach wie vor nicht versendet. Heute, am 06.01.21, habe ich dann mal nachgefragt, da sich am Status nichts ändert. Ein Mitarbeiter der Reklamationsabteilung weigerte sich hier nachzufragen, was Sache ist. Nach ca. 5 Minuten bat ich seinen Vorgesetzten zu sprechen, dies wurde jedoch mit folgendem Satz: "dafür bin ich da, meine Vorgesetzen kümmern sich nur um die wichtigen Dinge". Dass bei meiner Bestellung noch 600€ im Raum schwirren scheint ihm also nicht wichtig genug zu sein. Schade eigentlich, da ich immer sehr viel von diesem Geschäft gehalten habe.

best musical store I'd ever seen. separate room to practice and test instruments. staff were super kind and helpful. thank you, it was a really nice experience that I had

The worst customer service I have ever experienced. Ordered a bunch of items, one item was missing and I have received the wrong one instead - okay, human mistakes can happen. I have called and emailed the customer support and I was ignored and misunderstood. After waiting for two weeks, finally someone said that they will send the right item. Guess what? Again a wrong item was sent. Of course I have tried to call the customer support again, and again someone had me waiting for a while, and like always - hung up on me. When waiting they also ask you to dial '1' for a callback once there's a free employee. And guess what? For almost three weeks now, non of my callback requests have been made. The customer support team is just the worst. They are ignoring people, hanging up the telephone before even answering, and not reading the emails. I am really about to file an official complaint because I am not getting the right item I've paid for or my money back. I have already placed an order with Thomann because waiting for 3 weeks now (and counting) for the right item is just ridiculous. Worst customer support ever.

The worst after service experience ever. I ordered a pair of needles for my turntables and they never sent them to me! They asked for an additional payment after a month and I asked for a refund. I am still waiting for my refund and they don't respond to my emails since I asked for it. TO ABSOLUTELY AVOID!!!

Terrible online service. No reply to mails, no information about deliveries or purchases. Furthermore answering arrogantly to requests as proved below in their answer to my review. This after a coworker didn't reply to a mail about a 1000 euro order until I called them 10 DAYS later. This company misinforms about both availability and delivery and does not communicate when changes are made. As a customer you have understanding for delays, even big ones, but PLEASE communicate. It's the least you can expect when placing a 1000 Euro order. I'm now a very happy owner of a piano bought from your competitor which was delivered within 5 days as promised. It is my hope that Music Store will understand the importance of honesty and communication in the online business. Being professional about music is just not enough.

The way this shop handles its customers when it comes to a problem is terrible. I ordered 140 euros worth of stuff which is being sent to a wrong address and when I asked to amend that (via phone and email) they stopped replying, completely ignoring me. If you want a reliable shop, I suggest you look elsewhere. EDIT: I provided them the correct address and as such it is completely their fault, for which they do not want to take responsibility. Once again I suggest not to buy from them, especially if you are a professional musician like me.

The largest store of musical instruments in Europe. Each floor is dedicated to a certain type of instrument. Everything can be tested. You can play in the testing rooms. Friendly staff. there is a cafe, dining room, toilets. Also, if your child takes a long time to make his choice, parents have a convenient place to wait))

Wow, I really liked this store. Four stories high with each one having its own instrument. It’s gigantic and if you like playing or music in general, you can spend quite a little time in it without even seeing it pass. I recommend to every person who likes music!

Very unprofessional. My ordered was 1,5 year delay (acceptable due to Corona situation) and when it came, I paid the amount, however they gave it to an other costumer. When I contacted them they say I have to wait an other 5 months until they receive the item again. So basically they kept my money without delivering the item. I strongly advise everyone to look for more reliable music stores.

Terrible service. We ordered a piano online only to find out 2 weeks later that it was not in stock. The store did not notify us at any point in time. When we called to find out what was causing the delay we accepted to receive it later than expected only to find out a week later that the delivery had been delayed yet again. Once more, we had to contact the store ourselves to find this out as they did not have the initiative of notifying us. Customer service did not seem to care at all if we decided to cancel our order or not. We ended up purchasing the piano at a different store. Finally, we sent an email with some suggestions to the store only to receive a short email stating that did not have a customer order on hand. That's reassuring.. Will not order again.

This is heaven for muscian!!! Plan your time to spend 2-3 hours as minimum... But if you decide to buy something you can easily add another 1 hour to get what you buy from warehouse... But it is perfect place if you are dreaming or do music for hobby of professionally!!!

I am looking for a best preserved Hammond "B3", but also here no upcoming for an adequate instrument which fullfilled my demands I'm dreaming for such a long time ... No upcoming? :-)

Very poor customer service. Won't give me my money back within 14 days return period. I'm am a professional guitarist from The Netherlands and therefore have a business number. That's the reason they won't send me a return label and won't give me back my money they told me. Nuts! I'm gonna post this on every forum I know. Not gonna order anything from this store again!!

(Translated by Google) Needless to say: great store that lives mainly from the staff: always helpful and very knowledgeable. I can only recommend calling before buying online, it has shown me a better alternative more than once! (Original) Braucht man wenig zu zu sagen: toller Laden, der vor allem von den Mitarbeitern lebt: immer hilfreich und kennen sich super aus. Kann nur empfehlen vor dem online Kauf mal anzurufen, das hat mir mehr als einmal noch eine bessere Alternative gezeigt!

The store is well organised on four floors and I could literally spend hours here. They have a great selection of instruments, especially for me as a guitar player🔥The in-house workshop helped me already and it was very fast. And as Bonus, any coffee is just 1 Euro! 😉 The only downside is that it takes a bit of walking to reach it with public transport (about 10-15 minutes), which is fine for me though.

I would like an explanation from the staff of this supposedly professional music shop please. Saturday midday: we walked into the piano department, with a signage of the place "keine Selbsbedienung"/ "no self service", to which we interpreted as okay, we must ask staff before trying out pianos. We asked Staff 1: he said ask Staff 2. Staff 2 answered: "rather not". We entered the next half of the piano department, asked Staff 3, to which he answered "there is a reason why the sign is there". So please explain also, why was there another female customer who was at a piano, pressing a few keys? In addition to the confusion of not being allowed to try the pianos, the discrepancy baffled me. Unwarranted rudeness from staff in customer service is one thing, but to have pianos on display and not allowing potential buyers to try the pianos before purchase is another. No professional pianists will be forking out tens of thousands of Euros for a piano without playing the instrument first. Please explain this business concept. Wouldn't it be easier if you just close the doors? I'm a concert pianist, and I do not recommend this store to any professional or aspiring pianists. _______ Update to Shop response: Thank you for your reply. We were indeed serious, but none of your staff took the time to assess that. On top of that, they were immensely rude and passive-aggressive. And for what? A professional shop will be one that puts up a sign saying "Appointment only". We will certainly not spend the travel time to return to the shop.

I bought a Gibson Moderne for €2500... Took it to the service guys to adjust.. they took less than 5 minutes to do the check up and set up. Went home.. action ultra high, buzzing, nut too high... went back the next day... surprise.. the neck had a bump... They wanted to repair it! I asked for a new guitar.. luckily they had one in the store... another 5 minute check up and set up... went home.. again action too high in the nut, some buzzing... another visit... The service guy was a different one... He took a little more time with the guitar and he even said that the guitar wasn't properly adjusted... went home... still not perfect adjusted... I ended going to a Guitar Store to pay extra to have my guitar set up in a professional way...

Very good collection of guitars and basses, I am sure that everyone will find the instrument in all range of praises

TERRIBLE COMPANY. DO NOT BUY ANYTHING FROM THEM BECAUSE THEY WILL ROB YOU. I bought an Item from the company on the website at the start of December. After the item was never even delivered, I had to chase up with them several times over email and attempted phone calls to find out what was going on. I then NEVER EVEN RECEIVED MY FULL REFUND. I HAVE BEEN ROBBED. Absolutely disgusting. They are now ignoring ANY ATTEMPT I make to comtact them.

Perfect staff, great selection and cheap coffee and peanuts. I wish I could live in the light departments. Absolutely the best. Big up the guys at the pick up desk!! Great people!

Very bad service. The machine I bought was not working properly. Would not recommend this store! They will not gave me a refund within 3 days and did not do anything to help me. A computer say's no mentality. I have way better experienced with Thomann or Just Music. (I bought it online as a Freelancer)

bin nicht mit Service zufrieden Bei 50% aller Käufe die bisher von mir getätigt wurden, musste ich Reklamieren.

Been waiting 3 weeks for a propper answer to my emails. No succes with sending multiple reminders. Very frustrating.

I ordered a piano that was on stock and was promised that the delivery would take 5-7 days. In the end the piano was not on stock and no one informed me. Every time I called I was told that the delivery is delayed and after a month and a half I cancelled my order. The service was really bad!!!! If you are looking to buy a music instrument online I would suggest to go to another store.

The mixer (Pioneer DJM NXS2) that I bought at Music Store broke down after 1.5 year, it was still under warranty so I sent it back in October 2022 for repair. It was kept almost 2 months in the warehouse before being sent to the Pioneer repair center...In April they refused to reimburse me, saying that it was almost ready to be fixed. Now in July 2023, I am still waiting with absolutely no news from my mixer. Last month Music Store sent me a weird message saying that my mixer was finally sent but that the postman could not find my address (the same address where they sent me the mixer when I bought it). So strange.... So now that I am asking them where the hell my mixer is, their answer is :" I don't know, cross your fingers". It's becoming more obvious that their whole operation is run like a scam, someone they know must intercept the gear somewhere. I will never ever ever buy anything from Music Store, not even a guitar pick, this has been the worst experience I have ever encountered while buying something online. Attitude and lies and now theft... Time to contact the authorities

This store is a joke. Zero contact, non-existent customer service. My parcel (worth 1,400 Euro) was lost in transit. The store does not respond to e-mails (the Polish language service shown on the website does not exist, only once someone from... Russian export wrote to me!) Is this the famous German solidity? If I still have no contact with the store, I will report the matter to a lawyer or the police.

Hello I tried to contact you by email but I didn't receive any reply. Ten days ago I bought an electronic piano on the website. Ten days have passed and I haven't received anything. I want a courier tracking number. Why don't you You didn’t even reply to me?

(Translated by Google) Great shop, nice employees and a huge selection, that's why I like to go to Cologne! Currently can be ordered online and picked up on site, this also works perfectly! (Original) Super Laden, nette Mitarbeiter und eine Riesenauswahl, dafür fahre ich gerne nach Köln! Z.Zt. kann man online bestellen und vor Ort abholen auch dies klappt ausgezeichnet!

Spend 1000's of euro's here. Both online as in the store. But to find out that in the end they are a horrible company. They ignore EU laws (raising prices after an order is placed and paid and force you to pay extra afterwards before shipping the product) and they hardly respond to messages. Even on replies to their own questions. In fact, they ignore you at all after they send a broken product and will find a way to neglect their obligations of replacing the faulty product. Horrible horrible horrible store. Everything is fine when there are no problems. But once something goes wrong this is a customer "service" purgatory.

(Translated by Google) I have always been very enthusiastic about the house. A lot to choose from and if you have any questions, you will usually be looked after. Unfortunately, this has decreased recently. In the guitar workshop there is an unfriendly lady who sounded quite annoyed when I asked about a tremolo lever and after I did not understand your answer and asked again, behaved snippily and made a derogatory remark about my guitar, which it was about went. The said tremolo lever was for "cheap guitars" in a rather loud tone that even my friend on one of the armchairs could understand this sentence. About 2 weeks ago I had a question about my order on the hotline because nothing had happened on the 3rd day. First it was a lady who I wanted to give my order number to. Answer: "No, not like that. First tell me what it is about!" but in a tone that I have never heard of them before. After my question I was then put through directly and the responsible employee said to me "That's the way it is, the current situation just doesn't allow it and you have to accept that". Lately I've only been ordering from Kirstein. The staff there are always very friendly and answer all questions without hectic or the appearance of a bleak day. What a shame music store, I know that better from you! (Original) Ich bin immer sehr begeistert von dem Haus gewesen. Viel zur Auswahl und wenn man fragen hat, wird man in der Regel auch betreut. Dies hat aber leider in letzter Zeit nachgelassen. In der Gitarren Werkstatt gibt es eine unfreundliche Dame, die auf Fragen wegen eines Tremolo Hebels ziemlich genervt klang und nachdem ich dann einmal Ihre Antwort nicht verstanden habe und erneut danach fragte, sich schnippig verhielt und eine abfällige Bemerkung über meine Gitarre machte, um die es ging. Der besagte Tremolo Hebel sei für "billig Gitarren" in einem recht lauten Ton, dass selbst meine Freundin auf einem der Sesseln diesen Satz verstehen konnte. Vor ca 2 Wochen habe ich bei der Hotline eine Frage bezüglich meiner Bestellung gehabt, da am 3. Tag noch nichts passiert ist. Als erstes war eine Dame dran, der ich meine Bestellnummer durchgeben wollte. Antwort: " Nein, so nicht. Erst sagen Sie mir worum es geht!" aber in einem Ton, welchen ich so von denen noch nicht kannte. Ich wurde nach meiner Frage dann direkt durch gestellt und der zuständige Mitarbeiter meinte zu mir "Das ist nun mal so, die derzeitige Lage lässt es halt eben nicht zu und das müssen Sie hinnehmen". In letzter Zeit bestelle ich fast nur noch bei Kirstein. Dort sind die Mitarbeiter immer sehr freundlich und beantworten sämtliche Fragen ohne Hektik und den Anschein eines trostlosen Tages. Sehr schade Musikstore, dass kenne ich besser von euch!

One from the best shops with Music Instruments what I ever see.... I Love this Place ... is a Greate Amazing Place for everyone Music human who started live with music or is a big Musical Human... this shop is for everyone Musical Amazing !!! For 5 stars I like give 6 stars for that great shops... everyone can find for him a lovely instrument!!!

Visited to look at guitars with partner. Huge space and a lot of choice. I was interested in the sound healing instruments including kalimbas, crystal bowls, tibetan bowls, handpans etc. I was pleasantly surprised to see these instruments were here!! I would have liked to have seen some gongs, shruti boxes etc.

The variety of the products can match with no other store probably in the world. Each floor focused on particular instruments, headphones are available connected to nearly all of the digital pianos (not all) for you to try, lovely coffee corner at the first floor so that you can have a moment and decide on the right product for you. I was torn between two e-drum models, and the sale guy suggested me to have a coffee and think on this. I did exactly like he said, after that i was sure about my choice :) I talked with five different sale person from different ages, three in the entrance floor, one in the first and one in the second floor. All of them were very helpful, for each time they tried to analyze each situation like a case and made their suggestion based on my particular needs. It was not just trying to sell a product. They really have put effort about understanding my needs and make their best suggestions for me. I admired their work a lot. Regards from Istanbul.

Had a great experience here. People were extremely nice and I had the liberty to test as many guitars or pedals I wanted. The guitar was chosen and within 30 minutes I walked out the door with my new strat. The first pedal I got recommended immediately hit the spot, so that one will be arriving at my house soon! Also, love that you can eat and drink here to take a little break in between.

Avoid! Terrible company. Still being messed around by them. I’ll never go through them again. If you’re in the UK go to anyone but them. I’d rate less stars if possible. Had to chase an order for a month. Takes them nearly a week to respond to emails and they don’t offer help. Phoned them. They rarely answer. AVOID…

I recently ordered a Kramer SM 1 electric guitar. It was delivered in 4 days. The guitar works without any problems and I didn't need to change anything because it was ready to use immediately, it just needed to be tuned. I have always played guitars in the range before somewhere up to 500 euros and now the difference between this one and the previous ones is more than obvious. I don't regret this purchase because Kramer is worth the money. All praise to the store and thank you for a professional guitar. I will buy from you again.

We spent a good part of the day here and were helped by multiple friendly staff members to try out different instruments. The morning was very quiet and got busier in the afternoon. Must visit if you’re a musician. The food at their small cafetaria is not great, but also cheap.

An amazing array of music instruments in store. The synth section is amazing. Two negatives, the staff aren't particularly welcoming and there are few price tags on items.

Prices are good, but customer service is really bad. Specially the Dutch division. First, I sent them an email with a question about the delivery time of a product. Then I sent them an email that my adress had to change for an upcoming shipment. Both emails are still unanswered. They also seem to hide negative reviews.

One of those places I should not go. There is always a new shiny you that I must have. They have a big euro rack system to play around with.

I love Music Store, feels good every time I go. 4 stars because I purchased a double pedal, that part went fast, then it took 45 minutes for them to retrieve it from the lager…

Amazing music shop!! I was looking for a digital piano and they had all major models available for testing. Additionally, they provide competent support for helping you decide for the instrument you really need. 100% recommended.

Love it. Any time I go to cologne I go even if I don't need to buy anything. Did buy a few piano accessories though. Good coffee shop and facilities. I've emailed with questions a few times too and they're very prompt and polite.

A fantastic store with good stock on display. Very friendly, and knowledgeable staff. I enjoyed my visit

This is the place for everything music. From sheet music too cables, from instrument repair to analog synthesizers, everything. Love the wide range of choices, the friendly and helpful staff, the whole ambiance. Great place allow extra time for yourself you won't just hop in for drumsticks and leave. Great experience, recommended.

I got my digital piano from here. Reception was great, and I also had the opportunity to review many options together with someone in there who explains the features with good details. You can order online and they deliver to your house but I chose to go there, try some of the pianos out before making the decision to buy. It's a nice place to buy from.

Great service, enormous assortment, good prices, been there several times, always a successful and hugely pleasant experience!

Amazing customer service experience! While I was confused with having multiple options in my head. I thought of reaching out to the customer service of Music store to get some help with purchasing the right and best suited deal. I used the chat service and requested a call back. I was immediately called by one of the representatives - Adrian Preis, from the DJ equipment team. Mr. Adrian offered great help with clarifying all my open questions and concerns. He also ensured that my package is processed how it was discussed and agreed. Totally recommended if you are planning to buy some gear soon. Thank you so much, highly appreciated.

I saw horrid reviews regarding people receiving used items passed off as new, etc. here so I don’t have the confidence to purchase anything too serious from them. However, I did give them a shot for an order of some PET acoustic panels and it was an overall positive experience. The panels were sealed, fresh out the factory and reasonably priced. Reason for 4 stars is that shipping was quite slow, so if you need something urgently and you’re ordering from outside the EU bear in mind that it may take a while. The tracking status “froze” for a while, but they were quick to open an investigation with DHL and it was delivered promptly after. Customer service reps are alright. It was a pleasant surprise after seeing abysmal reviews. Update: changed from 4 stars to 5. Ordered another set of acoustic panels. They arrived promptly this time and again, in perfect condition without damage. Good service.

(Translated by Google) Received a piano in the online shop for a very good price after hardly any delivery time. Bought a guitar on site with kind advice. Simply the best music store in Germany, whether online or in-store. (Original) Ein Piano im Online Shop für einen sehr guten Preis nach kaum Lieferzeit erhalten. Eine Gitarre vor Ort mit freundlicher Beratung gekauft. Einfach das beste Musikgeschäft in Deutschland, ob Online oder direkt im Laden.

(Translated by Google) A large selection of guitars and much more. Helpful staff. Parking. (Original) Duży wybór gitar i wielu innych. Obsługa pomocna.Parking.

(Translated by Google) We have already bought 3 instruments here. + The sales area is very large and tidy, instruments can be tested immediately on site. + You will be given competent and friendly advice. + There is enough parking space on site. - We were here on the weekend, so we had to wait a relatively long time after the purchase for the issue, which is understandable given the visitor numbers. We'd love to come back! (Original) Wir haben schon 3 Instrumente hier gekauft. + Die Verkaufsfläche ist sehr groß und aufgeräumt, Instrumente können vor Ort sofort getestet werden. + Man wird kompetent und freundlich beraten. + Es gibt genügend Parkmöglichkeiten vor Ort. - Wir waren am Wochenende hier, daher musste wir nach dem Kauf relativ lange auf die Ausgabe warten, was bei den Besuchszahlen allerdings verständlich ist. Gerne kommen wir wieder!

(Translated by Google) Ordered online - 3 weeks apart from the debiting on my account no message (shipping confirmation or similar would be something). After my complaint to the support for 2 days no answer. You already have the money in your account, so there's no need to rush at the Music Store. I think that's an absolute cheek. (Original) Online bestellt - 3 Wochen bis auf die Abbuchung auf meinem Konto keinerlei Nachricht (Versandbestätigung o.Ä. wäre ja mal was). Nach meiner Beschwerde an den Support seit 2 Tagen auch keine Antwort. Das Geld hat man ja schon auf dem Konto, da ist wohl keine Eile mehr geboten beim Music Store. Ich halte das für eine absolute Frechheit.

(Translated by Google) On 4.1.21 I ordered something that should be delivered from 19.1.21. Since the shipping company has not yet contacted me, I called. The only answer I got was: "That won't come until April." Why do you only find out something like this when you ask? The provider would have to do this immediately if an order is postponed. And if you are not 100% sure that the order will be there at a certain time, then you do not enter a date. Had I known that, I would not have invested a four-digit amount there but would have ordered it elsewhere. (Original) Ich habe am 4.1.21 etwas bestellt das ab dem 19.1.21 geliefert werden sollte. Da sich die Speditionsfirma noch nicht gemeldet hat, habe ich dann mal angerufen. Die einzige Antwort die ich bekommen habe war: "Das kommt erst im April." Wieso erfährt man so etwas erst bei eigener Nachfrage. Dies müsste vom Anbieter aus sofort geschehen, wenn sich eine Bestellung verschiebt. Und wenn man nicht 100%ig sicher ist das die Bestellung zu einem bestimmten Zeitpunkt da ist, dann stellt man auch kein Datum rein. Hätte ich das gewusst, dann hätte ich keinen vierstelligen Betrag dort imvestiert sondern hätte es woanders bestellt.

(Translated by Google) 30 days Money Back is only available for private customers. Unfortunately this is nowhere to be found and even in times of Corona you don't want to exercise goodwill. Addendum: as musicstore indicates, they allow goodwill in individual cases, but not if the customer keeps the goods, e.g. until the last day. It should be said: I ordered 4 items, but 2 of them did not arrive until December 2nd, so I was only able to start the comparison from that point on. Before Christmas I wrote to myself by email. It's just a shame that so little consideration is given to individual solutions and that I am left with the money. A shame and probably last bought there (Original) 30 Tage Money Back gibt's nur für Privatkunden. Leider steht das nirgendwo und auch in Zeiten von Corona will man keine Kulanz walten lassen. Nachtrag: wie musicstore angibt, lassen sie im Einzelfall Kulanz walten, aber nicht, wenn der Kunde die Ware z.B. bis zum letzten Tag behält. Dazu sei gesagt: Ich habe 4 Artikel bestellt, von denen 2 aber erst am 2. Dezember kamen, ich ergo erst ab diesem Zeitpunkt mit dem Vergleich starten konnte. Noch vor Weihnachten hatte ich mich dann per Mail geschrieben. Es ist einfach schade, dass so wenig Rücksicht auf individuelle Lösungen genommen wird und ich nun auf dem Geld sitzen bleibe. Sehr schade und wohl zum letzten Mal dort gekauft

(Translated by Google) I sent 2 emails to the help desk and got no response. However the goods arrived in 4 working days, nothing to say ... sure that if you have any problems communicating with the customer service could be a bit difficult. All in all I think I will buy again. (Original) Ho mandato 2 mail al servizio d'assistenza e non ho avuto alcuna risposta. Comunque la merce e arrivata in 4 giorni lavorativi, niente da dire...certo che se dovessi avere dei problemi comunicare con il customer service potrebbe essere un po difficoltoso. Tutto sommato penso che comprerò ancora.

(Translated by Google) Again and again. Thanks. Advice is very good. Sometimes you need a little more time to receive your truth. Repairs also take a little longer, but everything is repaired to my satisfaction. There is no botch here. (Original) Immer wieder. Danke. Beratung ist sehr gut. Manchmal braucht man etwas mehr Zeit um seine Wahre in Empfang zu nehmen. Auch Reparaturen dauern schon mal was länger, dafür erhält man aber auch alles sehr zu meiner Zufriedenheit repariert. Hier gibt es keinen Murks.

(Translated by Google) Ordered online on the recommendation of a friend. Super fast delivery! Ordered on Sunday, there on Tuesday. That despite the current situation at the parcel service providers. Thanks! (Original) Online bestellt, auf Empfehlung eines Bekannten. Sauschnelle Lieferung! Sonntag bestellt, Dienstag da. Das trotz der aktuellen Lage bei den Paketdienstleistern. Danke!

(Translated by Google) The Temple of Music in Europe. Hyper commercial because if you buy online with your Visa, you have 1 month to test the equipment and please return it without justifying yourself. Hyper pro sellers and we can (could because of the covid) test all the instruments on site. I only buy there and not elsewhere! (Original) Le Temple de la musique en Europe. Hyper commercial car si vous achetez en ligne avec votre Visa, vous avez 1 mois pour tester le matos et le retourner s'il ne vous plait pas sans vous justifier. Les vendeurs hyper pro et on peut (pouvait à cause du covid) tester tous les instruments sur place. Je n'achète que là et pas ailleurs !

What happened to musicstore, made an order of 2 items in early january, after delivery never arrived I emailed them for a tracking number. They eventually replied and informed me that the order couldnt be sent unless i paid an extra 45€ for delivery, (my order well exceeded the free delivery total) If i didnt contact them I'd still be waiting, no one contacted me for over a week. It's now february and I'm still waiting on refund to be paid. Poor way to treat customers. Avoid avoid avoid. Del boy and Rodney had better customer service.

Awful service after purchase. (Looking through other reviews here, this appears to be a recurring theme with Music Store.) Purchased an inexpensive electric guitar about a month ago. It came with a Music Store "certificate" that claims it was setup properly. After finally getting around to playing up the neck, it was clear that this guitar had not been intonated correctly or at all. I was able to easily intonate five of the six strings perfectly. The low E-string, however, just wouldn't intonate. I'd maxed out the bridge adjustment, checked the nut, adjusted the action, changed the string, and lowered the pickup a bit. Still flat at the 12th fret. I wrote to Music store seeking a solution and even raising the possibility of exchanging the guitar for a more expensive one that should be more refined, and paying the difference. All I received was an e-mail reply suggesting I learn how to intonate and to search YouTube for instructions. Not helpful. Turned to reddit for advice and was finally able to coax the string into intonation...just barely. I will NEVER shop from Music Store again. Ugh.

I had a great experience with Music Store's website. My J&D bass guitar arrived within a week and I can't believe how good cheap guitars can be nowadays. The only reason I don't give them 5 stars is because they didn't send me a dispatch email and had to phone them to ask for a tracking link myself. Otherwise, the phone service was also of a good standard and they sent me the link literally as I asked for it.

The selection on guitars is awesome. The test rooms should be fitted with air cleansers or moved to it can be aired out every once in a while.

Didn't buy anything as I was just passing and went in, but wow what a store. There is so much in stocks with rooms for you to try the instruments in. Whatever you are after musically they are bound to have it.

My favorite place in Köln. I can spend all my day in this amazing place. You can try any musical instrument and musical equipment. I am sure you will like it

Dream came true for my partner and I loved it there too! Really friendly staff and wide range of instruments. Overall a great experience!

I have ordered a brand new highly sought-after guitar that was on sale with 50% discount by phone, with a delivery to Norway. It was a great experience, very good customer service. I was able to track it online, it arrived very fast in a perfect condition, very well packaged. For example, a similar type/size of package I ordered on Thomann took twice as long to be delivered to Norway. Highly recommend, you can find some amazing bargains on their website and in store.

It's a really huge music store housing modern musical instruments, books, musical accessories and enough testing rooms for famous international and even in-house brands. It's a pleasant place to scout and try out instruments before purchase. The other half of the building is intended for testing and repair of instruments. Almost half of sales personnel are accommodating thus one star less.

(Translated by Google) Super load, well sorted, very good specialist staff, almost everything always in stock, super bar, just super, I would like to give even more stars. (Original) Super laden, gut sortiert, sehr gutes Fachpersonal, fast alles immer vorrätig, super bar, einfach super am liebsten würde ich noch mehr Sterne geben.

Terrible Service, very Unprofessional team. We purchased a very expensive Piano for export and the way this team handled was worse than any other companies we have dealt with. I will never ever recommend this company to anybody!!

Insanely impressive supply of pretty much anything music related. Very knowledgeable staff, who won’t mind helping you with any questions. If you’re a musician and you either live nearby Cologne or you’re simply passing by, you really need to check this store out, you won’t be disappointed.

(Translated by Google) Decent selection and good advice. Quite crowded in the Christmas days but usually relatively bearable. (Original) Ordentliche Auswahl und gute Beratung. In den Weihnachtstagen ganz schön überfüllt aber normalerweise doch relativ erträglich.

(Translated by Google) Very familiar (Original) Sehr familiär

(Translated by Google) You can buy all kinds of instruments here :-) (Original) Mann kann hier alles verschiedenen Instrumenten kaufen:-)

(Translated by Google) Really bad advice on the phone: / (Original) Richtig schlechte Beratung am Telefon :/

(Translated by Google) Great .... 😇😇😇 (Original) Super....😇😇😇

(Translated by Google) As always great (Original) Wie immer klasse

(Translated by Google) My partner was given a voucher (divided into several 10 € vouchers, as no others were available on site). Now he wanted to redeem it online because we live 80km away and didn't want to drive by for a single part, especially in the current situation. But the vouchers that you buy on site cannot be redeemed online! What kind of nonsense is that? Especially during the lockdown and an upcoming extension of that. I urgently ask for a solution from customer service, otherwise we will switch to Musikhaus Thomann immediately! (Original) Mein Partner hat einen Gutschein geschenkt bekommen (aufgeteilt in mehrere 10€ Gutscheine, da vor Ort keine anderen mehr verfügbar waren). Nun wollte er ihn online einlösen, da wir 80km entfernt wohnen und nicht für ein einzelnes Teil vorbei fahren wollten, grade in der aktuellen Situation. Aber die Gutscheine die man vor Ort kauft, sind nicht online einlösbar! Was ist das für ein Schwachsinn? Vor allem während des Lockdowns und einer bevorstehenden Verlängerung von jenem. Ich bitte hier dringend um eine Lösung vom Kundenservice, sonst wechseln wir ab sofort zu Musikhaus Thomann!!!

(Translated by Google) Great shop. At that time it was like that in downtown Cologne - where there is still space - and now even more so! I want to go there again. (Original) Toller Laden. Damals war es in der Kölner Innenstadt so - wo es noch immer eine Räumlichkeit gibt - und jetzt umso mehr! Dort will ich wieder hin.

(Translated by Google) Good prices, good shop, but very unsympathetic and unfriendly in the shop with the protective measures ... I stood outside in the wind for three quarters of an hour and had to wait for a pickup (Original) Gute Preise, guter Shop, aber im Laden mit den Schutzmaßnahmen sehr unsympathisch und unfreundlich .... Stand ne drei viertel std draußen im Wind und musste warten auf eine Abholung

(Translated by Google) Store for music enthusiasts you will be amazed, an impressive stock. Free and fast delivery never hassle (Original) Magasin pour les passionnés de musique vous en prenez plein la vue, un stock impressionnant. Livraison gratuite et rapide jamais de soucis

(Translated by Google) Pick-up service is just great! Many Thanks!!! (Original) Abholservice ist einfach klasse!!! Vielen Dank!!!

(Translated by Google) Very bad service and very bad customer service! Very bad technology service! Very bad store! I will never buy anything! (Original) Sehr schlecht Service und sehr schlecht Kundenservice! Sehr schlecht Technik Service! Sehr schlecht Store ! Ich werde nie was kaufen !

A shame ! . I refunded an item after 15 days with their shipping method and they didn't refund me because they said: "the package was empty"

I was very positively surprised to see that my Instrument, even though I ordered an entry model for home recording was perfectly calibrated including the action and the truss. Delivery was much faster than expected. Great going, I am sure with this quality of service, I will be ordering more from your team again.

(Translated by Google) Large selection and professional, understandable advice. Unfortunately it is difficult to get to by public transport. (Original) Große Auswahl und professionelle verständliche Beratung. Mit Öffis leider nur umständlich zu erreichen.

Great large shop with several departments. I was happily surprised with the customer care after i'd bought a brand new Fender amplifier there, which broke down within 8 hours. The client friendly options to avoid a 250km drive to and from were very helpful. When i went round to select another amplifier, all effort was made to support me in the best way possible. On a scale of 5, i'd award 6 stars. Very happy with this company!