A nightmare, office at the train station was supposed to be open. Surprise it wasn't. Then you have to be a detective to find the parking where you might get a car but in fact there is another office next to the Hilton... Guess it was too hard to give that information at some point... I finally got it fortunately but thanks for the experience on a Sunday evening

What a fraud employee working there-be carefull. As we came to pick up the car of course he tried to add me full insurance which we refused since we needed the car not even for 15km. Anyway. I am returning the car ON TIME, full tanked, no new damages, all as it was. And??? Of course I am getting an email that there is a slight surface damage on the glass (as he told me it could be right) and it is caused by me!!! What????? I haven’t even made it to the Autobahn to have this damage. As well, they added that I haven’t tanked the car but luckily I have a picture of it and also my receipt where you can see everything! I swear I would never ever take the car here and this time, since it is not the first time I will go to the court with Sixt! See you there

Very nice staff and extremely helpful, however absolutely disappointed with hidden fees of Sixt. They charged additional money for refuelling even though I chose the option of refuelling initially. Got charged twice for refuelling. Absolutely not using their services again. Just choose the vehicle you want to rent and don’t add any extras.

We dropped our rental car back here after a few weeks and found the service to be excellent. One point to note is that you return the car to the lane behind the Hilton and follow the signs to the underground garage. We had the car checked whilst we waited and they were very thorough and found a chip on the mirror from a stone but didn't charge us for this. It's a short walk to the train station over mostly cobblestones so either carry your bag or be prepared for the noise of the wheels.

(Translated by Google) On May 29th, 2020 I booked a vehicle for the 2 / May 3rd, 2020 in the Stadion Leverkusen via the sixt.de website. On June 2nd, 2020 at 10 a.m., a Sixt employee contacted me to explain that my vehicle could unfortunately not be picked up at 4 p.m. The reason for this is that Sixt has closed the stadium in Leverkusen. When I asked why it could still be selected for bookings on the Sixt website, I received the answer: "So that we can find out who wants to book in Leverkusen". As a collegiate citizen of Germany, I understand this in the Corona crisis and looked for and found a solution with the Sixt employee. My washing vehicle was available in Cologne. I have agreed to change the location of Leverkusen Cologne. Even if the information was transmitted very late (4 hours before collection) everything worked out. Arrived in Cologne (The journey to the Cologne Sixt Stadium is really badly described. It is in the middle of the main train station and it is quite big in Cologne. A small card "Here we are" in the order confirmation email would be fantastic) I find that you need exactly the same credit card for the deposit as when booking. Since I did not have this central company credit card with me, I had to rebook the entire booking on my private EC card. In such a case, Sixt will reimburse the amount booked in advance using the credit card and a new contractual partner must be deposited. A lot of paperwork, but good. It was my own fault, because I didn't have the credit card with me. It would be nice and customer-friendly if you were advised of this little detail in the booking process "Be sure to bring the right credit card with you". So my tip to everyone who doesn't want any trouble: "Bring the original credit card." However, my mood went down when the employee handed me the key of the vehicle. A BMW convertible and not an Audi convertible. I had specially ordered the Audi because I wanted to buy this car and wanted to take the opportunity to test the vehicle for 2 days. But also at this point I thought to myself: "Ok, it's Corona, everyone has problems. You drive the BMW". It may sound a bit strange to some, but I don't like BMW vehicles at all and I've been an Audi fan since I was young. Well, it drives, it's a convertible and I've come this far. The seller put a full insurance on my eye by making it clear to me how important it is. I felt like I was talking to an insurance agent about Mehmet E Göker's Tam. I know everyone has to make money, but this type of distribution returned to me and I agreed to end it quickly. Come on it's only 47 € I thought. You finally want to go. 2 days later I returned the vehicle according to the plan. Now I should experience a surprise in the calculation. The free kilometers agreed in advance (due to the short-term stadium change) were of course not booked, although this was coordinated with the seller and telephone support. There was an outrageous € 31 for a tank refill, even though the tank was refilled in Leverkusen. I wrote to support directly and am still waiting for an answer. The prepaid money on my credit card is still not transferred back. All in all, I have to say that my trip to the Sixt company was a real imposition and disaster. I regularly book with Checkbinder at Buchbinder and the service is great there and I have never had such problems. It's sad, but it seems to me that companies don't bother with direct customers. Complicated processes, lack of compliance with agreements and a chaos that even the best customer can no longer digest. There is therefore only 1 star from me on Google and Facebook. (Original) Ich habe am 29.5.2020 ein Fahrzeug über die sixt.de Website für den 2/3.5.2020 in der Stadion Leverkusen gebucht. Am 2.6.2020 um 10 Uhr hat mich eine Mitarbeiterin von Sixt kontaktiert um mir zu erklären, dass mein Fahrzeug leider nicht um 16 Uhr abgeholt werden kann. Grund hierfür ist, dass Sixt die Stadion in Leverkusen geschlossen hat. Auf meine Rückfrage, warum diese denn noch immer auf der Sixt-Website für Buchungen auswählbar ist erhielt ich die Antwort:"Damit wir herausfinden können wer in Leverkusen buchen möchte". Als kollegialer Bürger Deutschlands habe ich hierfür in der Corona-Krise Verständnis und habe mit der Sixt-Mitarbeiterin eine Lösung gesucht und gefunden. Mein Wuschfahrzeug war in Köln verfügbar. Ich habe darauf eingewilligt den Stationsort von Leverkusen Köln zu wechseln. Auch wenn die Information sehr spät (4 Stunden vor Abholung) übermittelt wurde hat noch alles geklappt. In Köln angekommen (Die Anreise zur Kölner-Sixt-Stadion ist wirklich sehr schlecht beschrieben. Sie ist mitten im Hauptbahnhof und diese ist in Köln ganz schön groß. Eine kleine Karte "Hier sind wir" in der Bestellbestätigungs E-Mail wäre fantastisch) musste ich feststellen, dass man für die Kaution exakt die gleiche Kreditkarte wie bei der Buchung braucht. Da ich diese zentrale Firmenkreditkarte nicht dabei hatte, musste ich die komplette Buchung auf meine private EC-Karte umbuchen. Sixt erstattet in so einem Fall den, im voraus über die Kreditkarte abgebuchten, Betrag zurück und es muss ein neuer Vertragspartner hinterlegt werden. Viel Papierkram, aber gut. Es war ja mein eigenes Verschulden, denn ich hatte die Kreditkarte nicht dabei. Es wäre schön und kundenfreundlich, wenn man im Buchungsprozess auf dieses kleine Detail "Bringen Sie unbedingt die richtige Kreditkarte mit" hingewiesen werden würde. Daher mein Tipp an alle, die keinen Ärger wollen: "Bringt die original Kreditkarte mit". Meine Laune ging allerdings in den Keller, als mir der Mitarbeiter den Schlüssel des Fahrzeuges überreichte. Ein BMW Cabrio und kein Audi Cabrio. Ich hatte mir extra den Audi bestellt, weil ich dieses Auto kaufen möchte und die Gelegenheit nutzen wollte das Fahrzeug 2 Tage zu testen. Aber auch an dieser Stelle dachte ich mir: "Ok, es ist Corona, alle haben Probleme. Fährst Du halt mit dem BMW". Es mag etwas seltsam für einige klingen, aber ich mag BMW-Fahrzeuge überhaupt nicht und bin seit jungen Jahren ein Audi Fan. Nun gut, es fährt, ist ein Cabrio und ich bin schon so weit gekommen. Der Verkäufer hat mir noch eine Vollkasko mit aufs Auge gedrückt, indem er mir noch einmal deutlich gemacht hat wie wichtig diese ist. Ich kam mir vor wie bei einem Verkaufsgespräch eines Versicherungsvertreters aus dem Tam von Mehmet E Göker. Ich weiß, dass alle Geld verdienen müssen, aber diese Art des Vertriebs wieder mich an und um es schnell zu beenden habe ich zugestimmt. Komm es sind ja nur 47€ habe ich mir gedacht. Du willst jetzt endlich losfahren. 2 Tage später habe ich das Fahrzeug dann nach Plan zurück gegeben. Nun sollte ich eine Überraschung bei der Rechnung erleben. Die im Vorfeld vereinbarten Freikilometer (Aufgrund der kurzfristigen Stadionsänderung) waren natürlich nicht verbucht, obwohl dies mit Verkäufer und Telefon-Support abgestimmt waren. Es wurden unverschämte 31€ für eine Tankauffüllung berechnet, obwohl der Tank in Leverkusen aufgefüllt wurde. Ich habe dem Support direkt geschrieben und warte bis heute auf eine Antwort. Das im Voraus bezahlt Geld über meine Kreditkarte ist immer noch nicht zurück überwiesen. Alles im Allen muss ich sagen, dass mein Ausflug zur Firma Sixt eine wirkliche Zumutung und Katastrophe war. Ich buche regelmäßig bei über Check24 bei Buchbinder und dort ist der Service genial und ich hatte noch nie solche Probleme. Es ist traurig, aber mir scheint es, als würden sich die Firmen bei Direktkunden gar keine Mühe geben. Komplizierte Prozesse, fehlende Einhaltung von Absprachen und ein Chaos, dass auch der beste Kunde nicht mehr verdauen kann. Es gibt daher von mir nur 1 Stern bei Google und Facebook.

Made a reservation on their website. Then when I show up at the office, they tell me that they don't have any cars available for me. Even though the parking lot of Sixt was full of cars. I had to argue with the 2 guys there for an hour. And they finally gave me a car. Worst customer service ever ! I have rented cars multiple times with Sixt, but I think this was the last time !

Awesome experience. Everything went perfectly. Will do this much more often in the future!

(Translated by Google) ABSOLUTE ABZOCKE COMPANY! Start insurance with a self-employed person, do not properly advise you, manipulate claims photos and blame for damage you did not do. In our case: SB of 700 euros. Tiny damage from the previous tenant or maybe even from Sixt itself .. (where we were even assured by the Sixt staff at the time of delivery of the car that nothing will come to us). According to repair calculation without assessment 29 €. Invoice request to settle the damage after appraisal € 680.30 - such a coincidence. Absolute juice shop! Never again Sixt! Cheater high thousand! That the employees can still look in the mirror there in the morning ... (Original) ABSOLUTE ABZOCKE-FIRMA! Drehen einem Versicherungen mit SB an, beraten einen nicht richtig, manipulieren Schadenfotos und machen einen für Schäden verantwortlich, die man nicht getan hat. In unserem Falle: SB von 700 Euro. Winziger Schaden vom Vormieter oder vielleicht ja sogar von Sixt selbst.. (wo uns bei Abgabe des Wagens sogar vom Sixt-Mitarbeiter zugesichert wurde, dass nichts auf uns zukommen wird). Laut Reparatur-Kalkulation ohne Begutachtung 29 €. Rechnungsanforderung zur Begleichung des Schadens nach Begutachtung 680,30 € - so ein Zufall. Absoluter Saftladen! Nie wieder Sixt! Betrüger hoch tausend! Dass die Mitarbeiter dort morgens überhaupt noch in den Spiegel schauen können…

Watch out about what you get with the contract, the boy in this office charge us a 44,49€ insurance without giving us any explanation, we realized of this some days after, so I complaint sending two emails to the company but I got no answer from them. Beware of these Sixt office, or you will get cheated by them as we were. Totally unfair

WORST CUSTOMER SERVICE! In two months, we tried to rent a car three times. And everytime we book they inform us that there is no car when we are at the office. We are at their office coming all the way and then they are telling us "Oh, I wanted to call you but there is no car at the moment" AND THEY DONT CARE ABOUT YOUR UNJUST TREATMENT They offer no solutions unfortunately! Not renting from here anymore.

(Translated by Google) The station of my choice when it comes to renting a car in Cologne! Always helpful, very central, quick collection and never had a problem with the return. 5 stars from me. (Original) Die Station meiner Wahl, wenn es darum geht ein Auto in Köln zu mieten! Immer hilfsbereit, sehr zentral gelegen, schnelle Abholung und nie ein Problem gehabt bei der Rückgabe. Von mir 5 Sterne.

(Translated by Google) I can not say anything because I was just in the garage (Original) Ich kann keine Aussage treffen, da ich nur in der Tiefgarage war

Ein super Team von kompetenten Mitarbeitern & Mitarbeiterinnen. Nehme immer wieder gern den längeren weg zu euch nur für den super Service. Ich hoffe ihr bleibt gesund und freue mich schon auf meine nächste Reservierung demnächst. Auf die angegebenen Hygienevorschriften wird auch geachtet. Mich hat es sehr beeindruckt als eine Mitarbeiterin sofort nach Dienstschluss Ihren Platz desinfiziert hat :-) Die Freundlichkeit der Mitarbeiter an der Station ist super bleibt wie Ihr seid ;-) Mit freundlichen Grüßen, Atilla C.

(Translated by Google) Great service, as always (Original) Super Service , wie immer

Cheaters! When we picked up the car, the total price to pay was 190 euros. When we returned the car they took 274 euro from our card. Information on the hotline that "they cannot help you need to write an e-mail". Of course no one responds on e-mail. When we picked up the car, another client entered the office, who, after returning the car, was also charged with insurance, which he did not want. They explain everything by problems with the system and the problem costs us 85 euros! Cheaters!

Smooth and high quality service. The staff were incredibly friendly, professional, and did an efficient job getting documents organized and preparing the vehicle for pick-up. They were able to answer all my questions and were transparent about their policies and pricing. The vehicle was exactly what I had requested for my reservation and it was in great condition - clean, full tank, appropriate oil level, and minimal wear on tires and brakes. Overall, I was beyond pleased with the level of quality of their customer service. They are doing a great job! Thank you!

(Translated by Google) Very friendly and competent service, pleasant handling, gladly come again! (Original) Sehr freundlicher und kompetenter Service, angenehme Abwicklung, komme gerne wieder!

(Translated by Google) Best Sixt Station in Cologne! They have the shop under control! Above all, the best friendly and competent service from the boss / shift supervisor himself. Everything went back and again and again .... (Original) Beste Sixt Station in Köln! Die haben den Laden im Griff! Vor allen Dingen bester freundlicher und kompetenter Service vom Chef/Schichtleiter selbst. Ging alles Ruckzuck und immer wieder....

(Translated by Google) Pick up the car at Munich Station. There is no one at the time of picking up the car. The car is not very clean. You ca n’t find anyone to check for any damage. During the week of renting the car, you were very careful and there were no accidents. Every place was carefully checked and 3 very small points were listed. I found it very unreasonable and asked to find its manager. We asked us to go upstairs to find it by ourselves. After going upstairs, the counter called up its records and it became 5 points. I ca n’t see it with a magnifying glass. The whole mood is greatly affected. Before renting a car, I wanted to say that the sixt is relatively large, and there are no bird incidents. It is a lot more expensive than eurocar and rentacar. I did not expect such a large company Well, although we also have other insurance, we should n’t have to pay for it. However, when this happens, our mood is greatly affected. If you want to rent a sixt, you may want to think about it. (Original) 在慕尼黑車站取車，取車時完全無人，車子不是很乾淨，找不到人一同檢查是否有任何損傷，於租車一週中，都很小心無任何事故，還車於科隆車站，檢查者用手電筒每個地方仔細檢查，列出3個非常小的點，我覺得非常不合理，要求找其經理，要我們自行上樓找，上樓後櫃台調出其記錄，變成5個點，小到沒用放大鏡我都看不到，整個心情大受影響，之前租車前，想說sixt比較大，較不會有什麼鳥事發生，比eurocar及rentacar貴了不少，沒想到這麼大的公司會這樣搞，雖然我們自己也有另外保險，應該是不用賠，不過遇到這種事，心情大受影響，大家若要租sixt，可能要好好考慮一下

Friendly staff. Got a very nice upgrade, highly recommend!

(Translated by Google) Super friendly and competent service. Everything perfect. (Original) Super freundlicher und kompetenter Service. Alles perfekt.

Once again drama with rental car companies because our vehicle (prepaid) was not available. Why does this ALWAYS happen! It was not pleasant trying to sort out a vehicle from the remaining options. However, Kevin Schaefer did everything possible to take care of us and get us on our way. It took a while, he called other stations, but Kevin made sure I was somewhat happy before leaving. Sixt needs to better train the new staff because the young guy taking care of the cars was trying to convince me that a VW Sharan (what we paid for) was the essentially the same as the VW Touran. Seriously! Thanks again, Kevin!

The service received at this branch is extremely memorable and fantastic all due to the service provided by the employees. I have visited many different Sixt branches in many different countries but nothing could compare to the service received at this branch from being offered drinks if there is a slight wait to making sure you are happy with the car you are receiving - and going above and beyond their line of duty to ensure that is the case. My only regret is not taking the gentleman's name who dealt with me to personally thank him and to give him the credit he deserves! Definitely recommend and 7* to him!

One of the most Exclusive station in Cologne..by Hilton Cologne was very easy to find the station&rent the car&and after 5 min drive the brand new BMW M5...very exclusive service&team..thank you soo much Sixt Team Hilton Cologne.... 10 Kundenservice, 10 Auto-Reinigung bis ins kleinste Detail, Mietwagen mit einer super breiten Flotte, ...

Pros: super-friendly service, cheaper than renting from the Sixt in Köln Hbf (5mins away). Key-drop works great in off-hours. Well-marked entrance to the garage from the road. Cons: Car pickup takes time because you are sent to the back of the hotel into the basement where someone may have to drive you to your rental vehicle.

(Translated by Google) Always top friendly! Super Service. (Original) Immer Top freundlich! Super Service.

(Translated by Google) Very friendly welcome. The entrance is next to the entrance of the Hilton Hotel or you can go directly to the Hilton Hotel. The Sixt logo is already shining directly to the left after the entrance. A bit of an adventurous way to the garage - but very easy to find. Uncomplicated handover of the vehicle. I can really recommend this station. (Original) Sehr freundlicher Empfang. Der Eingang befindet sich neben dem Eingang des Hilton Hotel oder man geht direkt ins Hilton Hotel. Direkt links nach dem Eingang leuchtet schon das Sixt-Logo. Etwas abenteuerlicher Weg zur Garage - aber sehr einfach zu finden. Unkomplizierte Übergabe des Fahrzeugs. Diese Station kann ich wirklich nur empfehlen.

(Translated by Google) Mr. Schäfer and the team on site do an excellent job on site. As a customer, you feel understood and in very good hands. Other landlords are welcome to learn from customer orientation. Thank you for this great achievement. #allthumbsup (Original) Herr Schäfer und das Team Vor Ort leisten Vor Ort hervorragende Arbeit. Man fühlt sich als Kunde verstanden und sehr gut aufgehoben. An der Kundeorientierung können sich andere Vermieter gerne eine Scheibe abschneiden. Vielen Dank für diese tolle Leistung. #allthumbsup

In less than 5 minutes, you will receive your cars. The important thing is that you have the required documents with you, such as the credit card and license.

Cancelled confirmed booking last minute. Stay far away if you’re looking for something reliable

.. Diamond customer speaking here..got there with ldar category (luxury sedan)booking..once at the office..was told that only option was opel astra or troc..what's the point to have a 24/7 operating station with such a poor choice.?..sixt used to stand out compared to all other crooks (avis,europcar)in that business but now ,they clearly going down..for their defense , new car availability is serious issue for everyone now ..but also most customers have no respect , and abuse the vehicles

(Translated by Google) You can rent a car at the airport. Just near Cologne Cathedral, very convenient (Original) 可以機場租車 這裡還車 就在科隆大教堂附近，很方便

Sehr netter Mitarbeiter am Freitag Abend kurz vor Feierabend. Hat sich Mühe gegeben und meine Wünsche durchaus berücksichtigt.

Quick and efficient. And was flexible enough to amend our booking to suit our needs. Will use sixt again.

5 star , 10 point . Thanks for everything. Best location , best service , lucky car was unbelievible😍.

Sixt service and car is fabulous, I am very satisfied with Sixt.

👎

(Translated by Google) Very pleasant vehicle handover and quick, problem-free return. (Original) Sehr angenehme Fahrzeugübergabe und schnelle problemlose Rückgabe.

(Translated by Google) The people in this branch are really friendly and make every effort to get a nice car or a great Sixt experience! I've been booking this branch for years. (Original) Die Leute in dieser Filiale sind wirklich sehr freundlich und bemühen sich, dass man ein schönes Auto kriegt bzw. eine tolle Sixt Experience bekommt! Ich buche schon seit Jahren in dieser Filiale.

(Translated by Google) The Sixt branch at the Hilton always works reliably, all employees are competent and friendly. From time to time there are also high-end vehicles beyond the vehicle class actually booked. (Original) Die Sixt Station am Hilton arbeitet immer zuverlässig, alle Mitarbeiter sind kompetent und freundlich. Ab und zu gibt es auch über die eigentlich gebuchte Fahrzeugklasse hinaus spitzen Fahrzeuge.

(Translated by Google) fast, competent and very nice handling. thanks again! (Original) schnelle, kompetente und sehr nette abwicklung. danke gerne wieder!

(Translated by Google) very professional support, gladly again at any time (Original) sehr professionelle Betreuung, jederzeit gerne wieder

(Translated by Google) Top location for car pick up. Top advice and support from Mr. K. Schäfer. Gladly again, very likely! (Original) Top Lage für Car pick up. Top Beratung und Betreuung durch Hr K. Schäfer. Gerne wieder, very likely!

(Translated by Google) Very nice staff, everything went absolutely smoothly. The only small drawback: picking up the rental car in the huge underground car park is confusing and takes longer. (Original) Sehr nettes Personal, lief alles absolut reibungslos. Einziges kleines Manko: Abholung der Mietwagen in der riesigen Tiefgarage verwirrend und dauert länger.

Great location, very friendly and helpful staff. Totally recommended!

(Translated by Google) Additional day and late fee charged even though the vehicle was handed in on time. (Original) Zusatztag und Late Fee berechnet, obwohl Fahrzeug termingerecht abgegeben wurde.

(Translated by Google) Needed a short-term extension of my lease - Super dedicated service, very friendly and solution-oriented! Thank you! (Original) Benötigte eine kurzfristige Ausweitung meiner Mietzeit - Super engagierter Service, ausgesprochen freundlich und lösungsorientiert! Danke!

(Translated by Google) Very good, fast and courteous service! Great range of vehicles and great advice! Really recommendable and always happy! (Original) Sehr guter, schneller und zuvorkommender Service! Tolles Angebot an Fahrzeugen und tolle Beratung! Wirklich empfehlenswert und immer wieder gerne!

(Translated by Google) Super friendly and helpful. Get everything I wanted despite special requests. Simply great. 👍😊 (Original) Super freundlich und Hilfsbereit. Trotz Sonderwünsche alles bekommen was ich wollte. Einfach klasse. 👍😊

(Translated by Google) Nice uncomplicated handling. (Original) Nette unkomplizierte Abwicklung.

(Translated by Google) Very good service. (Original) Sehr guter Service.

It was a very nice office, easy to find and the staff was extremely helpful. I couldn’t wish anything more.

(Translated by Google) Impudence! I've rented a lot of rental cars in my life, with pretty much all (big) providers out there. But something like that has not happened to me in the beginning: We have (to test the car) for a weekend (= weekend tariff, Friday - Sunday) rented a BMW 850i. We wanted from Cologne (HBF) in the Eifel to a classic car meeting and Sunday back to Cologne airport. When renting in Cologne, we noticed that the car scratched almost completely and had a considerable accident damage, especially on the front right. It seemed so "Spanish" to me that I have the service employee of SIXT again explicitly pointed to this damage: He said that damage was sufficiently noted in the lease (as it was: damage bumper front right larger than 10cm) and therefore known , Nevertheless, I have taken photos of the damage, thank God with the date and time, the SIXT garage was also recognizable. (It all became very important in the end!) We drove without further incidents in the Eifel and returned the car well before the end of the rental period, on Sundays at 15 clock. In the delivery of the car was easily removed: Again, the coworkers of the Vordaden and even made a joke about it (the car is very confusing ....). Days later I got a recalculation first, because I had not counted the weekend tariff but a daily rate with 3 rental days! The scarcely 150th - € in addition then first coarsely debited. AND I got a pretty outrageously formulated mail, I would have caused a saxon on the car and this also concealed! The resolution of the wrong rental time cost me a few hours and various annoying mails until the overpaid money was refunded, the cause of the damage is still TODAY (over 2 months later) still not off the table. I have x times the entire process in writing as oral to describe, they have rarely believed me, never insulted me (I would be a cheater ...), although I x times could prove by stabbing the photos that the damage when rented. Meanwhile, the company SIXT no longer responds to requests from me, if and when the matter finally stopped and the allegations are withdrawn: It is probably trying to sit out now. So I'll take the last effort with SIXT and write this text in the hope that I can stop honest people from renting a car at SIXT ... (Original) Unverschämtheit! Ich habe in meinem Leben schon viele Mietwagen gemietet, bei so ziemlich allen (großen) Anbietern, die es gibt. Aber sowas ist mir noch nicht im Ansatz passiert: Wir haben (um den Wagen mal zu testen) für ein Wochenende (= Wochenendtarif, Freitag - Sonntag) einen BMW 850i angemietet. Wir wollten von Köln (HBF) in die Eifel zu einem Oldtimertreffen und Sonntags zurück zum Flughafen Köln. Bei der Anmietung in Köln fiel uns auf, daß der Wagen fast rundum verkratzt und vor allem vorne rechts einen erheblichen Unfallschaden hatte. Mir kam das so "spanisch" vor, daß ich den Service Mitarbeiter von SIXT noch mal explizit auf diesen Schaden hingewiesen habe: Er meinte, dieser Schaden sei ausreichend im Mietvertrag vermerkt (da stand: Schaden Stoßfänger vorne rechts größer als 10cm) und demnach bekannt. Ich habe dennoch Fotos von dem Schaden gemacht, Gott sei Dank mit Datum und Uhrzeit, die SIXT Garage war zudem erkennbar. (Das alles wurde am Ende sehr wichtig!) Wir fuhren dann ohne weitere Vorkommnisse in die Eifel und zurück retournierten den Wagen weit vor Ende der Mietzeit, Sonntags gegen 15 Uhr. Bei der Abgabe wurde der Wagen ohne weiteres abgenommen: Auch hier wußten die Mitarbeiter von dem Vorschaden und machten sogar einen Witz darüber (der Wagen ist sehr unübersichtlich....). Tage später bekam ich dann erstmal eine Nachberechnung, weil man mir nicht den Wochenendtarif sondern einen Tagestarif mit 3 Miettagen angerechnet hatte! Die knapp 150.- € zusätzlich wurden dann erstmal frech abgebucht. UND ich bekam eine recht unverschämt formulierte Mail, ich hätte einen Sachsen verursacht an dem PKW und diesen auch noch verschwiegen! Die Auflösung der falschen Mietzeit hat mich einige Stunden gekostet und diverse nervige Mails, bis das überzahlte Geld erstattet war, die Schadensursache ist bis HEUTE (über 2 Monate später) noch immer nicht vom Tisch. Ich habe x mal den gesamten Vorgang schriftlich wie mündliche schildern müssen, man hat mir selten bis nie geglaubt, mich beschimpft (ich wäre ein Betrüger...), obwohl ich x mal hieb- und stichfest anhand der Fotos nachweisen konnte, daß der Schaden bei Anmietung bestanden hat. Mittlerweile reagiert die Fa. SIXT nicht mehr auf Nachfragen meinerseits, ob und wann die Angelegenheit endlich eingestellt und die Vorwürfe zurück genommen werden: Man versucht das vermutlich jetzt auszusitzen. Da mach ich mir dann mal die letzte Mühe mit SIXT und schreibe diesen Text in der Hoffnung, daß ich ehrliche Menschen davon abhalten kann, bei SIXT ein Auto zu mieten...

(Translated by Google) Super station with perfect service. The employees have made everything possible to organize the desired vehicle. Thank you very much! I'm looking forward to the next rental! (Original) Super Station mit perfektem Service. Die Mitarbeiter haben alles möglich gemacht um das Wunschfahrzeug zu organisieren. Herzlichen Dank! Freue mich schon auf die nächste MIete!

(Translated by Google) Very nice staff. I often get a free upgrade. Last time I got a Jaguar I-PACE. Since this is fully electric, I did not even have to give it back full tank. (Original) Sehr nettes Personal. Ich bekomme oft ein kostenloses Upgrade. Beim letzten Mal bekam ich einen Jaguar I-PACE. Da dieser voll elektrisch ist, musste ich ihn noch nicht einmal vollgetankt zurückgeben.

Im Hotel Hilton

(Translated by Google) Staff at the time of departure in the consultation room very nice; Staff downstairs in the garage pushes the key in my hand, says where the car is and leaves me. Parking garage insanely tight-permanent panic, whether I already scrape the car while driving out. Navi did not allow any route options and made only the shortest route (route across the Pampa, 15-20% slope, narrow roads and hairpin bends). Grinding point in the first gear see diffuse, gas took forever until it came and brake left on strong incline to be desired. Invoice was issued incorrectly. Staff on the phone very nice and accommodating. (Original) Mitarbeiter bei Mietantritt im Beratungsraum sehr nett; Mitarbeiter unten in der Garage drückt mir den Schlüssel in die Hand, sagt wo der Wagen ist und lässt mich stehen. Parkhaus wahnsinnig eng- permanente Panik, ob ich schon beim rausfahren den Wagen zerschramme. Navi ließ keine Routenoptionen zu und machte nur die kürzeste Strecke (Route quer durch die Pampa, 15-20% Steigung, enge Straßen und Haarnadelkurven). Schleifpunkt im ersten Gang sehe diffus, Gas brauchte ewig bis es kam und Bremse ließ bei starker Steigung auch zu wünschen übrig. Rechnung wurde falsch ausgestellt. Mitarbeiter am Telefon sehr nett und entgegenkommend.

(Translated by Google) Nice and prompt service at the counter and and downstairs in the garage. So far, everything was always fine. Lend me several vehicles a month here. By own parking garage everything is very comfortable to do. (Original) Netter und zügiger Service an der Theke und und unten in der Garage. Bisher immer alles einwandfrei. Leihe mir monatlich hier mehrmals Fahrzeuge aus. Durch das eigene Parkhaus ist alles auch sehr bquem zu erledigen.

(Translated by Google) Excitement at the highest level! Top advice, always the greatest and latest vehicles! The advice is very good and all costs are transparent. Prices absolutely fine for a premium company. Keep it up!!! (Original) Excitement auf höchstem Niveau! Top Beratung, immer die tollsten und aktuellsten Fahrzeuge! Die Beratung ist sehr gut und alle Kosten sind transparent. Preise absolut in Ordnung für eine Premium Firma. Weiter so!!!

(Translated by Google) Since a few weeks I regularly pick up my vehicles at this station and I am always received and cared for very friendly. The employees in the vehicle preparation also deserve kudos. All in all a great team! This station has never disappointed me. Until next time! (Original) Seit einigen Wochen hole ich regelmäßig meine Fahrzeuge bei dieser Station ab und werde immer sehr freundlich empfangen und betreut. Die Mitarbeiter bei der Fahrzeugaufbereitung verdienen auch ein dickes Lob. Rundum ein tolles Team! Diese Station hat mich noch nie enttäuscht. Bis zum nächsten Mal!

FELLOW ASIANS, RENT YOUR CAR SOMEWHERE ELSE! I had a terrible experience at this Sixt location in Sept 2018 specifically with the rep, Slavova. We were scheduled to pick up our rental car at the Sixt location at the train station. When we got there, a sign at the empty counter redirected us to the Sixt location in the Hilton. When we arrived, Slavova was helping a non-German speaking, European customer. She happily offered him a coffee voucher while he waited for the car to be driven to the front of the office. We were her next customers. Her smile disappeared and she tried to upsell us on renting a more expensive car, to which we politely declined. She then literally does a hair-flip like she can't believe we rejected the insurance upsell. Our credit card provided all the coverage we needed. She kept pushing that our card did not offer full coverage --- we researched beforehand and were confident in our decision. Her attitude was unnecessary. Unlike with the other customer, she told us we had to go find our way downstairs to the garage to get the car ourselves. There was no offer to have the car driven up...let alone a coffee voucher. At this point, I'm peeved and ask her why we can't wait upstairs like the other customers. She re-tossed her hair and said it'll take 20 mins...no thank-yous, no vouchers, just racial profiling and a whole lot of attitude. We decide to get the car ourselves since I couldn't stand waiting in the same space as this discriminatory person. We found our way to the garage. Guess what? There was not a single customer there picking up their car in the garage besides ourselves. The entire interaction with the service rep at this location was unprofessional, rude, and discriminatory. Slavova left a bad memory of this Sixt location and Cologne for us. I'm taking my business elsewhere.

I’ve got lower level of the car. Q3 despite X3/Q5 I have booked. But final invoice was at around the same price that I had prepaid for X3/Q5. Why? I believe that Q3 rental cost has to be much lower and SIXT employee in Cologne said me that the cost will be changed in line with car class.

Location was great and we loved the 24h service. The car handled fabulously during our week long stay in Germany, we got the economy and it was a new Renault and we fit 4 people and our luggage…barely but we did it.