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Featured Reviews


Frequently mentioned in reviews: products (9) Shop (7) customer (6) Body (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jay R. 7 years ago on Google • 212 reviews
    I am a convinced customer of Body Shop products and have been buying them for years. However, I am only interested in certain care products and I need relatively little advice because I know what I want. I have also had the customer card for years, when it still cost money, and so I receive the newsletters regularly. There was a “Buy 3, get a discount on the 3rd product” promotion in the newsletter and I needed a few more creams anyway, so I was on Ehrenstrasse and went in. I bought 3 products, paid at the checkout and was wondering if my discount had been taken into account. I asked and was told that it wasn't given to me. Only upon customer request. The shop also has to make money and I should “understand the marketing strategy”. No. As a customer I don't have to. There are also other Body Shop stores that have different business practices. I can also go shopping there. :-)
    1 person found this review helpful 👍

  • 5/5 Frank Z. 6 years ago on Google • 27 reviews
    ...it's always nice to shop at the Body Shop. Especially when the employees are as magical, competent and helpful as they are here on Ehrenstrasse. Great products and have been for years (decades), an outstanding example of sustainable and ethical corporate culture... Thank you very much & see you soon...!
    2 people found this review helpful 👍

  • 5/5 Julka P. 4 years ago on Google • 132 reviews
    I only ever went in for a short time because I knew exactly what I wanted to buy. The employees were always friendly and the products were always in stock. I was also made aware of discount campaigns, which I found very nice.
    1 person found this review helpful 👍

  • 2/5 Lukas B. 4 years ago on Google • 87 reviews
    An appropriate price-performance ratio. Unfortunately, the advice is rather short and to the point, even if there are 2 salespeople and a customer in the store. The selection for sensitive skin types is rather limited.
    1 person found this review helpful 👍

  • 5/5 Sara Alejandra Solórzano T. 6 years ago on Google
    (Translated by Google) I love the products and they are always polite (Original) Ich liebe die Produkten und sie sind immer höflich
    1 person found this review helpful 👍

  • 5/5 Dietmar K. 6 years ago on Google
    (Translated by Google) Good advice, inexpensive natural products (Original) Gute Beratung, preiswerte Natur Produkte
    1 person found this review helpful 👍

  • 5/5 JMO J. 4 years ago on Google
    (Translated by Google) Good assortment with friendly employees. (Original) Gutes Sortiment mit freundlichen Mitarbeitern.
    1 person found this review helpful 👍

  • 4/5 Frank G. 6 years ago on Google • 211 reviews
    I'm not a frequent customer at the Body Shop, but when I've been there I've usually received friendly service. The products are the same in almost all branches.

  • 5/5 Fräulein R. 2 years ago on Google • 138 reviews
    - Always my pleasure. ;) Super friendly and lovely staff. :) (Customer: 2x foundation and curd soap.)

  • 1/5 Neil P. 4 years ago on Google • 78 reviews
    This is bad even by lidl standards. Staff extremely unfriendly. Alleys completely blocked by staff restocking. Never again. One star too generous. None more accurate!

  • 5/5 Linda �. 3 years ago on Google • 44 reviews
    Chic store, everything arranged clearly and attractively. Very friendly saleswoman who didn't want to talk me into anything. I'd love to come back!

  • 3/5 M. D. 1 year ago on Google • 36 reviews
    The shop is small, but it still has a few more products than the one at Cologne Central Station, which is why I stop by there every now and then. The staff is friendly, but customers shouldn't just be called by their initials, there should still be some form of respect.

  • 5/5 S K. 5 years ago on Google • 32 reviews
    Many thanks to Mrs. Worldwide for the very nice and helpful advice about the Eyes Cubes, we thank you, it was a very pleasant shopping experience.

  • 5/5 Kira P. 4 years ago on Google
    (Translated by Google) Personally, it is my favorite Body Shop in Cologne! Super love and detailed advice as well as a nice conversation 😊 (Original) Persönlich ist es mein liebster Body Shop in Köln! Super liebe und ausführliche Beratung sowie ein nettes Gespräch 😊

  • 5/5 Jenny 3 years ago on Google
    (Translated by Google) Nice employees and nice shop (Original) Nette Angestellte und schöner laden

  • 3/5 K.M. S. 7 years ago on Google
    (Translated by Google) WELL (Original) GUT

  • 3/5 Frank K. 5 years ago on Google
    (Translated by Google) Good natural cosmetics, just a little too much plastic packaging. (Original) Gute Naturkosmetik, nur etwas zu viel Plastikverpackung.

  • 5/5 Juergen P. 4 years ago on Google
    (Translated by Google) Enjoyable. (Original) Angenehm.

  • 5/5 Melanie 9 months ago on Google
    Netter Shop der alles hat.


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Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✗ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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