If you have to catch an ICE, you'd better not be in a hurry as it's rather confusing to find the underground track dedicated for fast trains. Not yet to say there's no elevator whatsoever to help you with your heavy or bulky luggage in this small train station. However, if you're looking for a place to temporary deposit your luggage, there's a few deposit boxes at the station, next to the Deutsche Bahn Information Office.

(Translated by Google) Actually a nice old train station if it weren't for so many flaws. But a cheap central alternative to Cologne Central Station in the city center when it comes to parking. There are plenty of cheaper parking spaces or multi-storey car parks, and there are also free parking spaces in the area and in hotels. +2-3 stops to Cologne/Bonn Airport. +1 stop to Cologne Central Station Good connection to the A1 motorway Unfortunately, some stair lifts are broken. Unfortunately, the train station is not recommended for those with a lot of luggage or physical limitations. (Original) Eigentlich ein schöner alter Bahnhof, wenn nicht soviele Mängel wären. Aber eine günstige zentrale Alternative zum Kölner Hauptbahnhof in der Innenstadt, wenn es ums Parken geht. Kosten-günstigere Parkplätze bzw. Parkhäuser gibt es genügend, auch kostenfreie Parkplätze gibt es in der Umgebung sowie Hotels. +2-3 Stationen bis zum Köln/Bonn Flughafen. +1 Station bis zum Haupbahnhof Köln Gute Anbindung zur Autobahn Richtung A1 Leider sind einige Treppenlifte defekt. Mit viel Gepäck oder Körperlichen Einschränkungen ist der Bahnhof leider nicht zu empfehlen.

Nice clean station with helpful information desk staff. But, when we used the station, none if the escalators worked and we had 4 cases to carry up 4 flights of stairs. There are no lifts either. No offer of help from any of the station staff.

The platform has no lifts. No wheelchair access. If you have luggage you lift it doen a crazy number of stairs

(Translated by Google) Very rude staff. One could easily get the impression that they are also proud of this fact. Two of the employees at the information desk are often hanging on their chair in such a way that it is an art not to slide down. (Original) Sehr unfreundliches Personal. Man könnte glatt den Eindruck gewinnen, dass sie auch noch Stolz auf diesen Umstand sind. Zwei der Mitarbeitenden an der Info hängen oft in der Art auf ihrem Stuhl, dass es schon eine Kunst ist, dabei nicht herunterzurutschen.

The station is in a beautiful old building but navigation there is a disaster. There is no signage and the fact that the platforms are on different levels (and not signposted) makes life difficult- especially if you’re in a hurry. Plan some extra time to make sure you catch your train.

There are no any elevator and escalator for luggages and disabled people in the station.

(Translated by Google) Nice building (Original) Schönes Gebäude

There is no Elevator (Lift)

dirty, disgusting and unpleasant place

I saw many people (including us) confused looking around for their train platform number, the screens are small as you can see and this one was showing the info upside down 🤦🏻‍♂️ you need to wait till few minutes before departure to find your platform

There is no sign! No platfprm number, no direction to the other platforms,...!!! How irresponsible can be the management team!!?? The other have already mentioned similar problems. The main problem is that nothing happens if DB easily ignore all.

Achtung: keine Rolltreppen und Aufzüge. Man muss weite Strecken zu Fuß laufen, Treppen hoch und runter.

This is a beautiful place and the center of the city. This place is very close to the river railway station,

Ok

(Translated by Google) The convenience of the new and old stations of ICE contrasts. The iron bridge that crosses the Rhine is retro, and you can see the cathedral. Thalys of the National Railway Company of Belgium seems to go to Frankfurt by highway via this station. (Original) ICEの新駅と旧駅の利便性が対照的です。ライン河を横切る鉄橋はレトロ、大聖堂も見えています。ベルギー国鉄のタリスはこの駅を経由して、高速路線でフランクフルトに向かう様です。