Thermal spa with pools & treatments Claudius Therme - Thermal baths in Cologne, Germany

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Sachsenbergstraße 1, 50679 Köln



0221 981440

Rating on Google Maps

4.20 (4687 reviews)

Working Hours

  • Friday: 9am to 12am
  • Saturday: (New Year's Eve), 9am to 7pm, Holiday hours
  • Sunday: (New Year's Day), 11am to 12am, Holiday hours
  • Monday: 9am to 12am
  • Tuesday: 9am to 12am
  • Wednesday: 9am to 12am
  • Thursday: 9am to 12am


  • Amenities
    • Toilets
  • Accessibility
    • Wheelchair-accessible toilet
    • Wheelchair-accessible entrance


Frequently mentioned in reviews: friendly (6) immer (6) sind (6) einem (6) panorama (6) baths (6) Claudius (6) restaurant (6) experience (6) amazing (6) food (6) wegen (6) floating (6) sich (7) worth (7) clean (7) view (7) haben (7) areas (7) room (7) English (7) massage (7) bath (7) noch (7) dann (7) relax (8) visit (8) relaxing (8) hours (8) dass (9) wieder (9) hier (9) Great (10) Sehr (10) aber (10) time (10) nicht (11) staff (11) Corona (12) people (12) Sauna (12) sehr (12) great (12) water (13) Therme (13) area (15) thermal (15) nice (17) good (18) place (19) pool (24) sauna (40)

  • 5Moritz S. 1 year ago
    Very nice Location for a relaxed spa day. Loads of Saunas which really nice outside area.

  • 5Julia T. 2 years ago
    (Translated by Google) Despite Corona everything was open and it was regulated as best as possible. Staff is always helpful and friendly. (Original) Trotz Corona hatte alles geöffnet und es wurde bestmöglich geregelt. Personal ist immer hilfsbereit und freundlich.

  • 5Maria L. 2 years ago
    (Translated by Google) Prop. Is the place to relax? Unfortunately, more and more people are let in who think they are in a cafe. There is noisy conversation and no attention is paid to the others. Words like "man of honor, I swear etc can be heard from every corner. Eyes on who you let in." (Original) Eig. Ist der Ort zum erholen da. Leider werden immer mehr Leute reingelassen, die der Meinung sind man würde sich in einem cafe befinden. Es wird sich lautstark unterhalte und nicht auf die anderen geachtet. Wörter wie " Ehrenmann, ich schwöre etc hört man aus allen Ecken. Augen auf wen man reinlässt.

  • 5Silke F. 2 years ago
    (Translated by Google) Very nice sauna. Great panorama sauna. Eating and drinking delicious but also expensive. (Original) Sehr schöne Sauna. Tolle Panorama Sauna. Essen und Trinken lecker aber auch teuer.

  • 5Fritz W. 2 years ago
    (Translated by Google) Top ... One of the best thermal baths / saunas (Original) Top... Eine der besten Thermen/Saunen

  • 5Marc B. 2 years ago
    (Translated by Google) Definitely worth a visit. (Original) Ein Besuch ist auf jeden Fall wert.

  • 5Mandy R. 2 years ago
    (Translated by Google) Great panorama sauna, beautiful interior, wonderfully relaxing (Original) Tolle Panorama Sauna, schöne Einrichtung, wunderbar erholsam

  • 5Nülifer K. 2 years ago
    (Translated by Google) Perfect (Original) Perfekt

  • 5Sandy Matheussen D. 2 years ago
    (Translated by Google) I regularly go to the Claudius thermal baths it is a pleasant, very clean place in a large infrastructure The staff are welcoming The restaurant is very good Nothing more to say than if you visit Cologne to spend a relaxing day at the thermal baths (Original) Je vais régulièrement au thermes Claudius c est un endroit agréable très propre dans une grosse infrastructure Le personnel est accueillant Le restaurant est très bon Rien a dire de plus que si vous visitez Cologne passé une journée de détente au thermes

  • 5Robert M. 2 years ago
    (Translated by Google) I NEVER miss (from COLOGNE'S most beautiful balcony) the view of the cathedral !!!!!! All of you, from the CLAUDIUS THERME team, gave us a wonderful day. Many thanks to everyone, Robert & Renata from Aachen. PS. It is clear that we will be back ❤️ (Original) Mir fehlt NIEMEHR ( Vom schönsten Balkon KÖLN'S) die Aussicht op der Dom!!!!!! Sie alle, vom Team CLAUDIUS THERME, haben uns einen wunderschönen Tag beschert. Vielen lieben Dank an alle, Robert & Renata aus Aachen. PS. Ist ja wohl klar, dass wir wiederkommen ❤️

  • 5Eli K. 2 years ago
    (Translated by Google) a very nice relaxed atmosphere (Original) eine sehr schöne entspannte Atmosphäre

  • 5Ralph S. 1 year ago
    We have been to the sauna only, not the public pool area. The sauna is a great place to relax and to refuel your mental spirits. Good choice of infusions of various flavors and friendly staff applying them. We've been there on a weekday so it was not crowded at all - it was a pleasure beeing there, we'll come back for sure.

  • 5O B. 1 year ago
    Amazing experience. 10 out of 10. Came on a Friday morning for two hours, stayed for four, wish I had the whole day. Atmosphere very nice, especially in the sauna areas so quiet, meditative and peaceful. Lots of room. Staff is friendly and spoke English well

  • 5Lydia J. 2 years ago
    This place is super lovely. Dive into a serene world of warmth and relaxation. Rejuvenate your muscles and soul with sulphur, mineral and outdoor pools. Theres also a dark hot tub room, whirlpool, foot and hand spa, sauna and steam room. Four hours seems like adequate time for doing everything and realising body toxins.

  • 5Luigia P. 1 year ago
    The therme are the best place to enjoy a special day with the right person. Thanks to the wide location is possible to enjoy both the biki and naked area.

  • 5Eva Liliel B. 1 year ago
    Lovely place to get your Zen back in mto the right flow

  • 5Aga K. 1 year ago
    Great place to relax.

  • 5Phillip L. 7 months ago
    Great facilities, with lots of areas to visit and chill. The staff are amazing, and explain everything to you, from how the lockers work, your wristband and access to the facility. I would recommend a visit to anyone in the area and will be back the first opportunity I get.

  • 5Matthias M (. 6 months ago
    All around a very pleasanr experience. The Saunas are perfect and the thermal Bachs are good. The Restaurant is expensive but tasty and the staff was helpful and nice.

  • 5Mandy K. 1 year ago
    Loved it. We had a wonderful time here. You can book treatments and infusions on terminals to avoid crowds in the saunas. You can just go there but check the website for how busy it is. No need to book online.

  • 5Zach O. 8 months ago
    As an American, I appreciate and absolutely love these kind of places. If only they had them in Washington state. 😔 Sauna was dope!

  • 5Luise Z. 9 months ago
    Great thermal spa - worth the visit. A real treat is the sauna landscape - amazing Aufgüsse and sauna themes.

  • 5glenn c. 4 years ago
    Absolutely great place to relax and take that well earned time out for your mind and body. Relax away fro. The hustle and bustle of day to day life by dipping into this naturally heated hot tub that even goes outside. With fountains and Jacuzzis to choose from your spoilt for choice. There is also the full sauna and steam room experience if you don't mind getting your kit off, although there is both sauna and steam room in bathing area which you wear your swim wear. The best bit for me was the dead sea salt water tank where you feel totally weightless. Great place for body and mind

  • 5S Q. 1 month ago
    Great place to chill and relax during winter. Visited on Dec 15 at 4pm. Very big, beautiful and clean spa. Amazing view at the panorama sauna room before sunset. Their staff are always there to clean and tidy the place. Bought the 4 hour thermal spa for 21 euro, bathrobe rental 7.50 euro, towel rental 4.50 euro and sauna entry 8 euro. Cons: no drinking water provided, no toiletries, signals all in German language and no English Pro tips: 1. To save some costs: you can bring your own bathrobe and towel (ideally 2 as 1 for sauna and 1 for shower). 2. Bring slipper 3. Toiletries 4. Drinking water 5. Ask for a English spa map Public transport: Bus 150 is the only bus stops directly outside the spa entrance. How to use the locker: 1. Find the locker number on your wrist band 2. Open the locker by using your wrist band chip to press against the locker knob (you will see the yellow light blinking) 3. Lock the locker by using the wrist band chip to press against the knob and turn left to lock it

  • 5Alexander S. 4 months ago
    Very good facilities. No nudity at the pool - important for foreigners:) Nice proper food at the restaurant

  • 5Evie L. 2 months ago
    Highly recommended. Good price and supportive staff. Different Sauna choice, panorama view, rest room with decent design.

  • 5Fay W. 2 years ago
    Beautiful spa, watched the sunset from a hot tub in the outside pool. Had a massage too that was great.

  • 5Marina M. 2 years ago
    Really amazing place. Didn’t know you could take the cable car straight from the zoo over. Was there for 2.5 hours plus had a 25min massage before going in. Massage is ok, it’s relaxing the aroma one not hard. Amazing pools. Bring a towel, robe, swimwear, flip flops and shampoo, soap etc and water. You can hire towels for €4 and robes too. Everything goes on your wristband. The sauna areas are amazing. One called saunadorf and the other the normal sauna. It’s an extra €6 for both areas. The outside part has amazing wooden huts and honey aufguss. The panorama sauna looks out at the church. The pool is great there too.

  • 5Mike D. 2 years ago
    (Translated by Google) A dream 😍 very nice employees and just worth a visit! (Original) Ein Traum 😍 sehr nette Mitarbeiter und einfach ein Besuch wert!

  • 5Alexandre R. 3 years ago
    Nice place, really relaxing, the people inside are nice and polite. I really enjoy it ❤️

  • 5Karl S. 2 years ago
    (Translated by Google) Very nice sauna and swimming area, I hope it will open again soon. Very nice outside area with a view of the cathedral. (Original) Sehr schöne Saun- Schwimmanlage ich hoffe es wird bald wieder eröffnet. Sehr schöner Außenbereich mit Blick auf dem Dom.

  • 5Jan K. 2 years ago
    (Translated by Google) A great thermal bath directly on the water with a view of the city center. The sauna village in particular is very successful and invites you to unwind. The Resteraunts offer light and easy-going food. (Original) Eine tolle Therme direkt am Wasser mit Blick auf die Innenstadt. Besonders das Saunadorf ist sehr gelungen und lädt dazu ein die Seele baumeln zu lassen. Die Resteraunts bieten leichtes und verträgliches essen an.

  • 5Mathias W. 2 years ago
    (Translated by Google) Very relaxed there 👍 (Original) Sehr entspannt dort 👍

  • 5Anyana P. 2 years ago
    (Translated by Google) The prices are fine, very clean and pleasant to spend the day with the family. (Original) Prețurile sunt în regulă, foarte curate și plăcute pentru a petrece ziua cu familia.

  • 5Chelsey C. 2 years ago
    Beautiful spa & sauna very spacious !

  • 5Andreas S. 2 years ago
    (Translated by Google) Unfortunately closed due to Corona 😢😢. In return, go for a walk in the Rheinpark and on the Rhine promenade. Free parking at the Claudius Therme👍. (Original) Leider wegen Corona geschlossen 😢😢. Dafür schön im Rheinpark und auf der Rheinpromenade spazieren gehen. Parken kostenlos an der Claudius-Therme👍.

  • 5Vlad D. 2 years ago
    (Translated by Google) A great thermal bath when I'm in Cologne I always try to go there, preferably after a meeting (Original) Eine tolle Therme wenn ich in Köln bin versuche ich dort immer hinzu gehen, am besten nach einem Meeting

  • 5Jonas S. 3 years ago
    Amazing, little better than Vabali in Berlin. Cause of amazing wiew and bigger swimming area. With English signs on sauna etc its perfect 👌

  • 5Nina H. 2 years ago
    (Translated by Google) Very relaxing. Hopefully everything will normalize soon. (Original) Sehr erholsam. Hoffentlich normalisiert sich alles bald.

  • 5Wolfgang S. 2 years ago
    (Translated by Google) always nice here, like a vacation day! Up soon (Original) immer wieder schön hier, wie ein Urlaubstag! Bis demnächst

  • 5frank G. 2 years ago

  • 5Horst S. 1 year ago
    Sehr schön dort, einfach mal schön zum ausspannen....

  • 5Rita S. 1 year ago
    Derzeit leider wegen Corona geschlossen :( Tolles Bad.. kann es kaum abwarten dort wieder hinzugehen. Sehr zu empfehlen.

  • 4Chase S. 2 years ago
    (Translated by Google) Great store, a bit old, but always clean. Gladly again (Original) Top Laden, bisschen in die Jahre gekommen, aber immer sauber. Gerne wieder

  • 4Mehdi S. 3 years ago
    Around 10 pools and experiences both indoor and outdoors. There is a water tornado pool outside, which is great fun as well as a hot water tub. For the sauna area you can tap in and out as many as you want and you will be charged once for both indoor and outdoor sauna areas. Make sure you have 1 towel, 1 robe and 1 pair of slippers to go for outdoor sauna. All in all was great experience with helpful staff, however, it is not tourist friendly as it is like a maze and everything is in German. They will give you a map in English but it is even more confusing. Another issue is that there is no cafe that you can go without bathrobe. I asked the staff and they told me that I can go to cafe upstairs without a bathrobe but I was asked to leave by cafe staff, which was a very unpleasant experience.

  • 4nagi t. 2 years ago
    (Translated by Google) It is correct for recreation (Original) Zur Erholung ist es richtige

  • 4Mara L. 2 years ago
    (Translated by Google) A very calm, relaxing atmosphere, just as clean and a large selection of saunas, thermal baths and delicious, healthy food. The star less is on the one hand because of the very high prices, on the other hand because of the angled architecture on 3 floors (e.g. entering a second well-hidden sauna area above the restaurant seems strange to me). (Original) Eine sehr ruhige, entspannende Atmosphäre, ebenso sauber und eine große Auswahl an Saunen, Thermalbäder sowie köstliches, gesundes Essen. Den Stern weniger gibt es zum einen wegen der sehr hoch angesetzten Preise, zum anderen wegen der verwinkelten Architektur auf 3 Etagen (z.B. das Betreten eines 2. gut versteckten Saunabereichs über das Restaurant erscheint mir seltsam).

  • 4Chung Guk B. 2 years ago
    (Translated by Google) Nice place to relax. (Original) Schöner Ort zum Entspannen.

  • 4Nuchnalin L. 4 months ago
    First timer please check out my review especially non-German speaker ! Transportation - By public transport can be reached by Bus, and just a few stops from the city - The lastest bus is around 23:00, so be careful - But walking distance to the tram station Check in - You do not need to pay in advance, you pay when you check out - They give you a free map - They do not give any instruction, and no so good in English Locker Room - Weird shape like so narrow but fit everything for me - Can be difficult to find entrance-exit, since it is so massive - Key is easy to use and can attach with your wrist like a watch Pool area - I think the picture look much better, but still good - I sort of expect the temperature is warmer - Many activities available and zone - Whirl pool is cool! - Night time, can be more annoying not so nice people who is loud and use facilities as their own space Restaurant and Cafe - Sauna area serve only snacks and light food - The pool area have full meal course - Food is pretty good and price is acceptable Sauna - Worth to pay and much more calm - The booking system is great - The demonstration is professional and some provide juice shot and scrub - Bathing and pool can be naked here - Access to a better view - Panorama sauna at night is stunning Staff - The blue shirts can speak English very well and friendly - I think they tried to monitor all the jerks already but difficult job - I understand most function with the blue shirt team Before visiting, checking their website what to bring and what to expect! It is good to see their promotion as well :)

  • 4P. 2 years ago
    (Translated by Google) Everything is cool so far, just a lot of people (Corona peak time) and a lot of fumbling in the corners 😃😅 (Original) Alles cool soweit, lediglich bischen viele Menschen (Corona Hauptzeit) und bischen viel gefummel in den Ecken 😃😅

  • 4Srecko A. 2 years ago
    (Translated by Google) Very good Unfortunately it was too full Staff very lazy no information bad for the money 🤔 (Original) Sehr gut Leider zu voll gewesen Personal sehr Mundfaul keine Informationen schade für das Geld 🤔

  • 4Claudia i. 2 years ago
    (Translated by Google) I was here for the first time in a year, first of all the hygiene concept was explained to us, that was good. In general, great attention is paid to hygiene and rules. Great. In the last few months there has been some renovation, more resting places, but fewer saunas ?! The panorama sauna is nice. What impaired the beautiful and relaxing overall impression: we were in the floating pool, only briefly. But that cost an extra 5 euros per person. 😳 We didn't know THAT, supposedly it is there. We didn't see that, although we read all the boards etc carefully (because of Corona). It is a shame that it tarnished our stay. (Original) Ich war seit einem Jahr das erste Mal wieder hier, zuallererst wurde uns das Hygienekonzept erläutert, das war gut. Überhaupt wird sehr auf die Hygiene und Regeln geachtet. Toll. In den letzten Monaten wurde wohl auch umgebaut, mehr Ruheplätze, aber weniger Saunen?! Schön ist die Panoramasauna. Was den schönen und erholsamen Gesamteindruck beeinträchtigt hat: wir waren im Schwebebad, nur kurz. Aber das hat 5 Euro pro Person extra gekostet. 😳 DAS haben wir nicht gewusst, angeblich steht es da. Wir haben das nicht gesehen, obwohl wir alle Tafeln etc aufmerksam (wegen Corona) gelesen haben. Schade, dass hat unseren Aufenthalt nachhaltig getrübt.

  • 4Sonia G. 2 years ago
    (Translated by Google) Very nice to relax ... Unfortunately there is no solarium. Otherwise everything your heart desires. (Original) Sehr schön zum entspannen...Leider gibt es kein Solarium. Ansonsten alles was das Herz begehrt.

  • 4Bernd M. 2 years ago
    (Translated by Google) Beautiful thermal baths with a view of Cologne. Price, performance is definitely good. The water could be a little warmer. Otherwise great (Original) Schöne Therme mit Blick auf köln. Preis, Leistung ist auf jeden Fall gut.das Wasser könnte einwenig wärmer noch sein.ansonsten top

  • 4Justine P. 2 years ago
    Very nice thermal bath surrounded by nature and you can see Cologne cathedral in the distance. The only downside is that you can't use your phone. I do respect the facility's rules/traditions however it's 2020 and phones are used for many things which do not disturb others e.g. reading.

  • 3Maurice H. 2 years ago
    If you are an archaeologist you must go here in the morning!

  • 3Marko D. 3 months ago
    It is like this with this one. All the content from the web site is there, but the whole thing does not work together. If you are interested in sauna, maybe it would be good to consider alternatives.

  • 3Kotya K. 1 year ago
    The place is great (except the food), but the approach to the Corona-related restrictions spoil the impression. First, instead of requiring to pre-book the visit, they let the visitors stand in a long queue. Once you are inside, nobody really cares that the 1.5 m distance is observed. In many places, it's simply impossible. However, they do limit the number of people in basins. That's done in a strange way: 2 couples or 2 guests per basin. If you come with 2 friends, you cannot sit together. Finally, some limitations are mentioned in such a way that many people just don't notice them. E.g. the Dead Sea bath can only be visited by 4 people at a time. But instead of, again, using reservation, or restricting the entrance electronically, they ask guests to take wooden sticks and wait if none is left. The only problem is: you don't expect it and the instruction is small and unreadable if you are shortsighted. And so on. However, once you do get into the bath you want, it's as relaxing as usually.

  • 3Adela Z. 1 year ago
    We visited Claudius Therme in the afternoon and there are some things to say. Firstly, the staff could work on being more friendly. We had some interactions with a lot of them and they could be more polite. Also all the good sauna programs were already booked. Overall it was clean but definitely a bit different than the photos here. So it's worth visiting when you know what to expect, although it's a bit overpriced in my opinion.

  • 3Sebastian B. 2 years ago
    (Translated by Google) The sauna landscape is quite beautiful (by sauna pond I would have understood a real swimming pond (is a bit misleading). The way from sauna inside to sauna outside with the two turnstiles is also annoying. The thermal bath could do with a bit of maintenance in some places (rust spots and cracked windows and there are water stains on the thinker). A star deduction because of the C19 rules, if it had been on the website I would have done something else (mask in the corridor, ok you can do it (maybe because of the federalism here), but it's really annoying (well, nobody complained that I I didn't understand the logic in any case and the Emser Therme near Koblenz does that much better. A plus point is the Aufguss booking that you should have everywhere, regardless of exceptional circumstances. A compliment goes to the restaurant, that was really good and worth the money. (Original) Die Sauna Landschaft ist ganz schön, (unter Sauna Teich hätte ich einen richtigen Schwimmteich verstanden (ist etwas Irre führend). Der Weg von Sauna Innen zu Sauna außen mit den zwei Drehkreuzen ist auch nervig. Die Therme könnte an manchen Stellen etwas Instandhaltung vertragen (Roststellen und gesprungene Scheiben und an der Denke sind Wasserflecken). Ein Stern Abzug wegen der C19 Regeln, hätten die auf der Webseite gestanden hätte ich was anderes Unternommen ( Maske im Gang, ok kann man machen (ist vielleicht hier durch den Föderalismus angesagt), nervt aber massiv (gut es hat keiner moniert, dass ich das Handtuch als Maske benutzt habe). Ich verstehe die Logik jeden Falls nicht und die Emser Therme bei Koblenz macht das wesentlich besser. Ein Pluspunkt ist die Aufguss Buchung das sollte man überall haben, unabhängig von Außergewöhnlichen Umständen. Ein Lob geht noch an das Restaurant, dass war wirklich gut und sein Geld wert.

  • 3N. 2 years ago
    (Translated by Google) Unfortunately, it's not worth swimming in Corona times. Since the whirlpools and the hot and cold water pool were continuously occupied by stubborn pensioners who simply ignored the indications of a 10-minute stay, we paddled around in the large pool for 2 hours, bored, which was also relatively cold. On top of that there is the all-day blocking of the floating pool for rehabilitation measures. And for that 15 euros / person / 2 hours? (Original) Lohnt sich zu Corona-Zeiten leider zum Schwimmen nicht. Da die Whirlpools und das Heiß-Kaltwasserbecken durchgehend von sturen Rentnern besetzt waren, die die Hinweise auf eine Verweildauer von 10 Minuten schlichtweg ignorierten, sind wir 2 Stunden gelangweilt im großen Becken rumgepaddelt, das noch dazu relativ kalt war. Oben drauf kommt dann noch die ganztägige Sperrung des Schwebebeckens für Rehamaßnahmen. Und dafür 15 Euro/Person/2 Stunden?

  • 3Cory W. 3 weeks ago
    Clean and large with a good collection of different sauna options. Drawbacks: A bit disappointing atmosphere - not a typical saunaLandschaft - Seems to be more of a swimming hall with a sauna attached. Also pretty expensive, I paid 88 euros for sauna and dinner.

  • 3Der C. 2 years ago
    (Translated by Google) What's going on? Turn the well on again ... (Original) Was da los? Macht mal den Brunnen wieder an...

  • 3I. 2 months ago
    Not so good anymore - hot pool is not hot, cold pool is not cold, something has definitely change. Also impossible to relax due to loud people - all last three visits there were loud companies in the Therme area, and nothing is done about this. Such a pity, used to love this place so much.. Only thing I can still recommend is food.

  • 3Sa A. 2 years ago
    (Translated by Google) Entry for babies costs the same as for adults. From the first day of life, said the lady when I was there in summer. So where else do you pay children from the age of 2. For a 5 month old baby, asking for a child price is somehow clear but full price as for adults ?! I prefer to go to another thermal bath. Otherwise we liked it with you guys. Too bad. (Original) Der Eintritt für Babys kostet genauso viel wie für Erwachsene. Ab dem ersten Lebenstag, sagte die Dame als ich im Sommer dort war. Also wo anders bezahlt man ab dem 2. Lebensjahr - Kinderpreis. Für ein 5 Monate altes Baby Kinderpreis verlangen geht noch irgendwie klar aber voller Preis wie für Erwachsene?! Da gehe ich lieber in eine andere Therme. Ansonsten gefiel es uns bei euch. Schade.

  • 3Lilian H. 2 years ago
    Nice Sauna I guess... It's a bit of a confusing layout, so you have to walk back and forth quite a lot. Also the temperature in the rooms was a bit chilly. Got quite cold feet Super annoying massage booking system

  • 2Horst K. 1 month ago
    Nice place. But there's too many men that think being fat and bearded makes them male, behaving as if they were alone on the planet, staring at the girls, not showering before pool and after sauna.

  • 2Markus V. 2 years ago
    (Translated by Google) Unfriendly cashier staff, but basically good thermal baths I would like to describe my experience today as "mixed to moderate". In advance, I had downloaded the contact form and given the date and time and of course my personal data. Since I had intended to stay up to 2 hours from the start, I had specified the time from 9-11 a.m. That was probably the first problem for the very unfriendly cashier. "We're filling that out here. You can't even know." I was first put in the lace. Well no matter. Then I wanted to pay. "No, you won't do that until the end." In one tone - well, I then apologized for being a new guest here. It won't happen again, I promise. The stay in and of itself was very good. Large brine pool (inside and outside), whirlpools, of course, can be used by very few people at the moment - thanks to Corona. Of course, none of the people here can say anything. But if sometimes only 1 couple or 1 person is allowed in a pool, then you have to be really quick as soon as a change takes place. In addition, there is a pool with quite iron-rich water, a therapy pool and some relaxation areas. Inside I met a very nice employee who explained to me where I would find the floating pool (you have to go through the sauna area here). Once there, I admit that it is nothing for me, then it quickly became apparent that my circulation system is not really suitable for this air in there, but that is my problem. Used 2 minutes and already another 5, - € away. Well, it's going to be expensive fun. Then finally at the end I came back to the checkout. And what can I say: friendliness is obviously anything but part of the program here. When I wanted to pay € 21.50 for about 1 3/4 hours of bathing (including € 5 for the floating pool) I was naturally asked how much tip I would like to give? 8, 10 or 12%. Great. You don't even ask whether, you just specify how much. And sorry, I think that's very bold. But obviously seems to be a matter of course for the lady. Maybe I would have given something too, but not with the dismissive customer treatment. Thank goodness there was a "No, thank you" button when paying. I'll take it literally. (Original) Unfreundliches Kassenpersonal, aber grundsätzlich gute Therme Meine Erfahrung von heute möchte ich als "durchwachsen bis mäßig" bezeichnen. Im Vorfeld hatte ich mir das Kontaktformular heruntergeladen und mit Datum und Uhrzeit und natürlich meinen persönlichen Daten versehen. Da ich von Anfang an beabsichtigt hatte bis zu 2 Stunden zu bleiben hatte ich die Zeit von 9-11 Uhr angegeben. Das war wohl schon für die sehr unfreundliche Kassiererin das erste Problem. "Das füllen wir hier aus. Sie können das gar nicht wissen." stellte man mich erstmal in den Senkel. Naja, egal. Dann wollte ich bezahlen. "Nein, das machen Sie doch erst am Ende." In einem Ton - naja, ich hatte mich dann entschuldigt, dass ich als Gast hier neu bin. Kommt nicht wieder vor, versprochen. Der Aufenthalt an und für sich war sehr gut. Großes Solebecken (drinnen und draußen), Whirlpools natürlich momentan mit recht wenigen Personen zu benutzen - Corona sei Dank. Da kann natürlich keiner von den Person hier etwas zu. Aber wenn in einem Pool manchmal nur 1 Paar bzw. 1 Person erlaubt sind, dann muss man schon mal recht schnell sein, sobald ein Wechsel stattfindet. Darüberhinaus noch ein Becken mit recht eisenhaltigem Wasser, ein Therapiebecken und einige Ruhezonen. Im Inneren traf ich dann auf einen sehr netten Mitarbeiter, der mir erklärte, wo ich das Schwebebecken finden würde (man muss hier durch den Saunabereich). Dort angekommen gebe ich zu, dass das für mich nichts ist, da stellte sich dann ziemlich schnell heraus, dass mein Kreislauf für diese Luft da drin nicht so wirklich gut geeignet ist, aber das ist mein Problem. 2 Minuten genutzt und schon wieder zusätzliche 5,-€ weg. Naja, wird ein teurer Spaß. Dann endlich am Ende kam ich wieder zur Kasse. Und was soll ich sagen: Freundlichkeit gehört hier offensichtlich alles andere als zum Programm. Als ich dann 21,50€ für ca. 1 3/4 Stunden Bad (inkl. der 5,-€ für das Schwebebecken) bezahlen wollte fragte man mich wie selbstverständlich, wieviel Trinkgeld ich denn bitte geben würde? 8, 10 oder 12%. Klasse. Man fragt nicht mal ob, sondern gibt gleich vor wieviel. Und sorry, das finde ich schon sehr dreist. Scheint aber offensichtlich für die Dame wie selbstverständlich zu sein. Vielleicht hätte ich auch etwas gegeben, aber nicht bei der abweisenden Kundenbehandlung. Es gab Gott sei Dank bei der Bezahlung auch ein "Nein, danke"-Button. Den nehme ich dann mal wörtlich.

  • 1Kevin D. 5 months ago
    Came to Germany to visit family and they took us here. We were enjoying ourselves and having good conversations when the power hungry worker came by to tell us that there was a complaint and told us we have to leave because there was a complaint. No warning,nothing. We paid for 4 hours and where there for an hour. Didn’t consider anything by we said, just told us to leave. Shocking service very power hungry workers

  • 1Marek K. 4 months ago
    Me and my friend bought a package "Classic day" which was including breakfast, 25min massage and access to a "floating pool" (a pool with 15% concentration of salt). The cost of this package is 98€ per person. Right after we arrived, we were very disappointed by the "breakfast buffe". There was only one plate with 3 slices of cheese left. The waiter was not there and after he showed up he seemed to be super uninterested in his job! After we complained that there is nothing to eat, he said "okay" and left to the kitchen. When he came back, he just said "It might take a while". Absolutely horrible attitude!!! We ordered orange juice, coffee and a glass of water. Later we found out that the coffee and water was not part of the "breakfast buffe" and they charged us extra for these! The massage was short, not a real massage compared to what you get at a Thai massage place. The only nice part was the salty floating pool, but this whole package was certainly not worth the price we paid! Additionally, because of the electricity savings, the temperature in the pools was decreased by several degrees making it not a thermal spa anymore. I DO NOT RECOMMEND THIS PLACE!

  • 1Christian K. 2 years ago
    (Translated by Google) WARNING - New hygiene concept verges on bodily harm - I have always been a fan of the Claudius Therme, but with the new hygiene concept they have probably achieved the opposite of what they had in mind. First of all, you have to register in advance on small computers for infusions. Since the system works so slowly, there are regular gatherings of people that would be easiest to prevent without this concept. The annoying thing is that you don't notice much infusions anyway, because they are booked up quickly and only last about 5 minutes anyway. What was even worse than these crowds for the infusions, was that you have to take off your wet mask in front of the saunas due to the continuous mask requirement and confusion occurs. So my companion's mask was swapped after a sauna session, which is probably the most unhygienic thing of all, and the evening was over for us after about an hour. Addendum: Of course we asked for a new mask in the restaurant, but there was none. So we started our way home. Supplement 2: Distance lines or similar should be used in the entrance and exit areas. draw in. Here, too, many people were standing too close together. That is why you should really think carefully about whether a sauna session is the right one at the moment. I think I learned from my mistake. (Original) WARNUNG - Neues Hygienekonzept grenzt an Körperverletzung - Ich war immer ein Fan der Claudius Therme, jedoch haben sie mit dem neuen Hygienekonzept wahrscheinlich das Gegenteil davon bewirkt, was sie vor hatten. Zunächst einmal muss man sich für Aufgüsse im Voraus an kleinen Computern anmelden. Da das System so langsam funktioniert gibt es dabei regelmäßig Menschenansammlungen, die ohne dieses Konzept am einfachsten zu verhindern wären. Das Ärgerliche dabei ist, dass man sowieso wenig Aufgüsse mitkriegt, da diese schnell ausgebucht sind und sowieso nur ca. 5 Minuten andauern. Was noch schlimmer war als diese Menschenansammlungen für die Aufgüsse, war, dass man durch die durchgängige Maskenpflicht seine nasse Maske vor den Saunen ablegen muss und es dabei zu Verwechslungen kommt. So wurde die Maske meiner Begleitung nach einem Saunagang vertauscht, was wahrscheinlich das Unhygienischste überhaupt ist, und der Abend war für uns nach ungefähr einer Stunde gelaufen. Ergänzung: Wir haben natürlich im Restaurant nach einer neuen Maske gefragt, aber es gab keine. So traten wir unseren Weg nach Hause an. Ergänzung 2: Im Eingangs- und Ausgangsbereich sollte man Abstandslinien o.ä. einzeichnen. Auch hier standen viele Menschen zu dicht beieinander. Deshalb sollte man zur Zeit wirklich gut darüber nachdenken, ob ein Saunagang gerade das richtige ist,. Ich denke ich habe aus meinem Fehler gelernt.

  • 1Marvin S. 2 years ago
    (Translated by Google) Very, very boring 2 whirlpools for such a giant load even at the corona time we couldn't get it. (Original) Sehr sehr langweilig 2 Whirlpools für so ein Riesen laden selbst zur corona Zeit sind wir nicht dran gekommen.

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Last updated: 2022-12-30