Arena Travel GmbH image

Arena Travel GmbH

Travel agency

👍👍 I've been buying my flights here for 8 years. Mr. Yilmaz Mehmet is the best, super service, he even offers a flight transfer that I don't mind going to the mall. I'm desperate to go to Turkey. He drove me to Frank Furt himself at 1 a.m. There really are people like that if I could would give 1000 st... People often mention travel, service, agency, nice, Yilmaz, Arena, Ihnen,


Address

Neusser Str. 326, 50733 Köln, Germany

Website

www.arena-travel.de

Contact

+49 221 8018861

Rating on Google Maps

4.50 (49 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 10 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 3 pm
  • Sunday: Closed
  • Monday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: travel (12) service (11) agency (11) nice (10) Yilmaz (6) Arena (6) Ihnen (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 tosun p. 4 years ago on Google • 128 reviews
    I've been buying my flights here for 8 years. Mr. Yilmaz Mehmet is the best, super service, he even offers a flight transfer that I don't mind going to the mall. I'm desperate to go to Turkey. He drove me to Frank Furt himself at 1 a.m. There really are people like that if I could would give 1000 stars thank you Mr. Yilmaz for your humanity
    4 people found this review helpful 👍

  • 5/5 Abdulkadir �. 4 years ago on Google • 155 reviews
    Top travel agency. Very nice and friendly service as well as very helpful advice. I've been buying my tickets from Mr. Yilmaz for years. I'm very happy with everything. I can only recommend
    3 people found this review helpful 👍

  • 1/5 Ibo el R. 5 years ago on Google • 281 reviews
    A frustrating and depressing disappointment. Everything that the supposedly nice gentleman in the travel agency had promised us was not kept or was not even available in the hotel. Estağfirullah it is sad what is done to ignorant travelers. In total, we paid well over 4,000 euros for the trip and it's even sadder that we work in Germany for this money, are looking forward to a nice vacation, and then face such disappointment. No, but that doesn't work at all. I think Google should honestly allow 0 star reviews because this travel agency more than deserves such a rating.
    2 people found this review helpful 👍

  • 5/5 B. G. 4 years ago on Google • 8 reviews
    Dear Arena Travel Team, a very nice and recommendable travel agency that researches everything possible to make your vacation wonderful and unforgettable. The service that gives you an airport transfer is not available everywhere. Good job. We were even informed about the flight delay immediately. Thank you very much for your loving care. I became aware of you on the recommendation of a friend and will continue to recommend you to others. Gladly again and again.
    3 people found this review helpful 👍

  • 5/5 Nesime A. 6 years ago on Google
    (Translated by Google) Arena Travel has the rarest IATA approval. This travel agency offers many package tours. (Original) Arena Travel hat die seltenste Genehmigung von IATA. Dieses Reisebüro bietet unteranderem viele Pauschalreisen.
    2 people found this review helpful 👍

  • 5/5 Kenan A. 5 years ago on Google
    (Translated by Google) Super customer advice has taken a lot of time (Original) Super Kunden Beratung hat sich sehr viel Zeit genommen
    2 people found this review helpful 👍

  • 1/5 Diana L. 4 years ago on Google
    (Translated by Google) I would like to give minus points here. Empty promises, here is not the word what was given, customer service great in the beginning, and if problems arise, the service will be catastrophic! Never again this travel agency !!!! Oh yes and many thanks for the fact that my original documents have disappeared from your travel agency. And to this day, I have received no answer from you regarding the request for a copy of the receipt 👍🏼❗ Instead, I hear from you that your tax advisor would very likely like to have fees for this receipt from me, that's a joke ❗ And where was the red carpet please ???? And what I ended up in Cologne on Friday evening was very late and a day later (on Saturdays) I was immediately at your travel agency and paid for my new tickets and handed over my documents to your nice employee, just that. And if you get something promised, you naturally assume that this promise will be kept, regardless of whether it is part of the service or not. For several months, I did not receive any response or reaction from you or your employee to my inquiries. But that was a lesson to me. But of course I'm the bad guy as a customer. I'm just going to leave it there. Despite my bad experiences with your company, I wish you and your team all the best for the future. P.S. I'm not a monster. (Original) Ich würde hier am Liebsten Minuspunkte vergeben. Leere Versprechungen, hier zählt nicht das Wort, was gegeben wurde, Kundenservice am Anfang super, und wenn Probleme auftauchen wird der Service katastrophal! Nie wieder dieses Reisebüro!!!! Ach ja und noch vielen Dank dafür, dass meine Originalen Unterlagen bei Ihnen im Reisebüro verschwunden sind. Und auf die Anfrage bezüglich eines Quittungsbeleges in Kopie habe ich bis heute von Ihnen keine Antwort erhalten 👍🏼❗ Statt dessen bekomme ich von Ihnen zu hören, dass Ihr Steuerberater von mir sehr wahrscheinlich Gebühren für diesen Beleg haben möchte, dass ist echt ein Witz ❗ Und wo war bitte der rote Teppich???? Und noch was ich bin freitags am sehr späten Abend in Köln gelandet und einen Tag später (samstags) war ich sofort bei Ihnen im Reisebüro und habe meine neuen Tickets bezahlt und meine Unterlagen bei Ihrem netten Mitarbeiter abgegeben, dass nur mal so. Und wenn man etwas versprochen bekommt, dann geht man natürlich davon aus, das dieses Versprechen auch eingehalten wird, egal ob es zum Service gehört oder nicht. Auf meine Anfragen habe ich mehrere Monate keinerlei Antwort oder Reaktion von Ihnen noch von Ihrem Mitarbeiter erhalten. Aber das war mir eine Lehre. Aber ich als Kundin bin ja natürlich die Böse. Ich lasse das jetzt einfach so stehen. Wünsche Ihnen und Ihrem Team trotz meiner schlechten Erfahrungen mit Ihrem Unternehmen, alles Gute für die Zukunft. P.S. Ich bin ja kein Unmensch.
    2 people found this review helpful 👍

  • 5/5 Ümit A. 3 years ago on Google
    👍
    2 people found this review helpful 👍

  • 5/5 Harun 5 years ago on Google
    (Translated by Google) The Lord Yilmaz cares about everything he has promised, has been fulfilled, I would advise you very much. (Original) Der Herr Yilmaz kümmert sich um alles alles was er versprochen hat, ist auch in Erfüllung gebracht worden würde ich euch sehr raten.
    1 person found this review helpful 👍

  • 5/5 muhammed yusuf y. 2 years ago on Google
    (Translated by Google) great staff is available 24 hours (Original) tolles personal ist 24 stunden Ereichbar
    1 person found this review helpful 👍

  • 1/5 Dilek K. 5 years ago on Google
    (Translated by Google) Mehmet yildiz If they are full of scammers, no one answers the phone like the customers are kidding people (Original) Mehmet yildiz Sind die voll die Betrüger keiner geht ans Telefon dran wie verarschen die Kunden Fingerweg Leute
    1 person found this review helpful 👍

  • 5/5 teslimiyet t. 5 years ago on Google
    (Translated by Google) hammer (Original) Hammer
    1 person found this review helpful 👍

  • 5/5 Ercüment A. 4 years ago on Google
    (Translated by Google) mashaALLAH (Original) mashaALLAH
    1 person found this review helpful 👍

  • 5/5 Admin 0. 3 years ago on Google
    (Translated by Google) Good service. Friendly staff (Original) Gute service. Freundliche personal
    1 person found this review helpful 👍

  • 5/5 Devora Taborga l. 3 years ago on Google
    (Translated by Google) Very good attention from the worker (Original) Muy buena atención por parte del trabajador
    1 person found this review helpful 👍

  • 5/5 ErooCkn 4 years ago on Google
    (Translated by Google) Very friendly, nice, great service and friendly I can only recommend !!! (Original) Sehr Freundlich, Nett, toller Service und umgangsfreundlich kann ich nur weiter empfehlen!!!
    1 person found this review helpful 👍

  • 5/5 Ilayda K. 4 years ago on Google
    (Translated by Google) Very good (Original) Sehr gug
    1 person found this review helpful 👍

  • 5/5 Mus C. 4 years ago on Google
    (Translated by Google) Very nice (Original) Sehr net
    1 person found this review helpful 👍

  • 1/5 Kemal K. 6 years ago on Google
    (Translated by Google) Very uninterested, if I have been waiting at the airport for hours right now until everything sells tickets, they are naughty (Original) Cok ilgisizler hersey bileti satana kadar su anda hava alaninda saatlerdir bekliyom ise yaramazlar
    1 person found this review helpful 👍

  • 5/5 Isa I. 6 years ago on Google
    (Translated by Google) Very nice staff especially the owner does his job with love. Thank you again for the cheapest tickets to Thailand👍🏽 (Original) Sehr nettes Personal insbesondere der Inhaber macht seine Arbeit mit liebe. Bedanke mich nochmals für die günstigsten Tickets nach Thailand👍🏽
    1 person found this review helpful 👍

  • 5/5 engin u. 5 years ago on Google
    (Translated by Google) Very worthy of failure friendly do what you want advice is top cool team top satisfied always against booking (Original) Sehr enfehlungs wert freundlich machem das was du wilst beratung ist top cooles team top zufrieden immer wider da buchen
    1 person found this review helpful 👍

  • 5/5 ali y. 3 years ago on Google
    (Translated by Google) Very good place congratulations (Original) Cok iyi yer tebrik ederim
    1 person found this review helpful 👍

  • 5/5 Achim B. 3 years ago on Google
    (Translated by Google) I can only say positive things about this family business (Original) Kann nur positives über dieses Familienunternehmen berichten
    1 person found this review helpful 👍

  • 4/5 Fatih Y. 1 year ago on Google • 49 reviews
    I only had a phone call with the travel agency there, but Google wants me to write a review. The phone call itself went great, the gentleman was nice on the phone and I was also given advice. However, not 5 stars because I had to call 8 times (I understand that it might be busy, but you could call back if a number calls so many times a day) and the price at another travel agency (without a name) was cheaper was.

  • 5/5 Michael M. 3 months ago on Google • 16 reviews New
    Hello Mr. Yilmaz! We were with you this morning and booked our summer vacation with you. We would like to thank you very much for the nice and detailed advice. The price-performance ratio is right. Thanks for your time. We feel very well looked after with you. Thank you very much Michael and Petra Marks

  • 1/5 Enes �. 2 years ago on Google • 7 reviews
    If I could, I would give him a lot of minus points! Doesn't keep his promises! What he says is not true! He talks a lot about the bush and never gets to the point! That's his sales strategy! We lost “SEVERAL THOUSAND EUROS” because of him I find that outrageous! We were raised by Him as a family! SO BE CAREFUL!!! He still lies like print Of course I lost several thousand euros because I lost the money from the plane tickets. They canceled a room and didn't give my money back either. So be careful with the organizer. Even though he is my compatriot, I would advise against him because he has betrayed me from start to finish.

  • 5/5 Huseyin E. 1 year ago on Google • 3 reviews
    Very excellent service, cheap and best of quality,

  • 5/5 Svetlana K. 5 years ago on Google
    (Translated by Google) Great travel agency 👌 (Original) Tolles Reisebüro 👌

  • 5/5 Emirhan Y. 3 years ago on Google
    (Translated by Google) Excellent business 👍 your loyal companion Arena Travel ✈️🚤🛬 (Original) Mükemmel bir işletme 👍 sadık yol arkadaşınız Arena Travel ✈️🚤🛬

  • 1/5 Melisa K. 1 year ago on Google
    Es tutmailed diese reize buro ist nicht gut keine sollvon da tickelt (Translated by Google) It tutmailed these charms office is not good no supposed from there tickelt

  • 5/5 Yousef H. 1 year ago on Google
    Da ist eine super tolle Team, Die machen alles richtig gut. (Translated by Google) There is a super great team They do everything really well.

  • 5/5 Nuri D. 2 years ago on Google • 1 review
    Reliable, fast, trustworthy: THIS is how I imagine “service”... Even DURING my vacation I was helped immediately - TOP 👍🏼Teşekkürler 👍🏼👍🏼👍🏼 0 complaint!
    1 person found this review helpful 👍

  • 5/5 Mehmet C. 8 months ago on Google • 1 review
    Arena travel office Is the best best choice Very friendly And helpful


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