Eine sehr staubige Filiale, dazu auch noch sehr unfreundliches Personal. Hatte nach einem Artikel nachgefragt und wurde nur in einem schlechten Ton abgewiesen mit der Begründung das sie es nicht mehr haben, die Mitarbeiter hat nicht mal nachgeschaut. Als ich dann gefragt habe wie es in anderen Filialen aussieht wurde mir gesagt das ich dort selber anrufen könnte. Schlechte Kundenorientierung

I was in the Cologne Arcaden branch today around 5 p.m. to return an item that I bought on September 4th, 2020, which unfortunately didn't fit me. The receipt and label were present; However, the label was no longer attached because I assumed the shorts would fit me. Unfortunately that wasn't the case :-( The following scenario arose at the checkout: The co-worker who was called out by the cashier didn't want to take the shorts back because the tag was no longer attached. I replied that she wasn't serious. She stuck to the decision. Asked her if she was the branch manager. No, she wouldn't be, she could call in the morning. I then asked for the name of the branch manager. She said she wouldn't give it to me. Then I would like her name. She wouldn't tell me that either. Well, I said, then I'll stay here until they tell me their name. She then took the shorts back. I found the way of not naming me a bottomless impudence and absolutely unprofessional! By the way, the rest of the customers who were standing at the checkout were able to witness this live. The staff speaks for itself. So here is my feedback to the branch management without a name (by the way, the employee corrected me: "Branch manager"). Thank you for that! And then retailers wonder why people now only buy online?!

(Translated by Google) Best store I've been to, very different from other New Yorkers. Super clean and tidy, super friendly staff. (Original) Bester Store in dem ich bisher war, ganz anders als die anderen New Yorker. Super sauber und ordentlich, mega freundliche Mitarbeiter.

(Translated by Google) Friendliness left a lot to be desired and the changing rooms weren't cleaned in ages. (Original) Freundlichkeit lässt zu wünschen übrig und die Umkleidekabinen ,wurden ewig nicht mehr gereinigt.

Bin ohne Erwartungen in den Laden gegangen. Super Service und tolle Beratung... Mit vollen Tüten raus gegangen :)

I don't know what's wrong with this branch. The aisles are so narrow that you have to have a lot of athletic ability to balance through them. The store is always packed due to the population. This urgently needs to be changed. There are other New York branches that are showing the way. Otherwise, as usual, the selection of well-known products. Unbeatably cheap in some things.

Friendly and competent advice. Susi is always very helpful and in a good mood. Always happy to see you. She knows how to deal with customers and has absolute professional competence. Service to the customer is her top priority. Thanks again.

You come into the shop at 7:50 p.m. and you're immediately told we're closing and it's still 10 minutes away and you're told that you're aware that there's still 10 minutes left. A really unfriendly employee at 7:55 p.m. the entrance gate is immediately closed

Kassiererin hat kein Bock zu arbeiten. Schweigt alle Kunden an. Die Tageszeiten kennt Sie auch nicht ..

(Translated by Google) Very nice and helpful staff. I found my way around easily and would recommend this branch. (Original) Sehr nettes und hilfsbereites Personal. Ich habe mich gut zurechtgefunden und würde diese Filiale weiterempfehlen.

Null Verantwortung gegenüber der Kleidung und den Kunden. Meine AirPods wirde nicht gefunden.

Today I was on my shopping tour again you in lime. And I have to keep saying that I can get there. I received very good service and advice from the competent staff. And from the nice lady with the curls at the checkout. LG.

Everything fine. Like all New Yorker

For the cashiers, 5 stars in the stores and the selection of clothes that are hopefully not made by children or women in terrible conditions is nice... AAABUT with your sizes you are partly to blame for the anorexia of the youth. A 38 is a very slim one for you 36 an M ...You can't be serious, can you? It's clear that little Aischa feels fat with a size 36 and suddenly has an M instead of the normal S... is that a nasty marketing strategy? It really scared me... I'm suddenly an XL with a size 38/40 ergo M/L and 40 years old, not your target group and in a position to find myself just as beautiful as a New York L as an M in my beloved second hand shop young people are not yet so stable. I think it's bad as a company with a lot of chain influence and customers will have to follow... #againstanorexia

3 cash registers are operated and none of the cashiers are authorized to make an exchange. Instead, as a customer, I have to wait 15 minutes for the person who can do the exchange. What kind of service is this? Bad branch very bad.

I was there today at 3:00 p.m. and I saw the boss and she was scolding her employee in the store and that's not good.!!

Man bekommt fast Alles was man möchte. Auch preislich ist alles im grünen Bereich. Das Personal ist sehr hilfsbereit.

Ganz schlimm die Mitarbeitern sind unhöflich und Respektlos

(Translated by Google) Good advice 😀 😃 (Original) Gute Beratung 😀 😃

(Translated by Google) Sher well, I was lucky, when do you know that give NEW YORKER there. (Original) Sher gut ich war Glück wann weiß das gebt NEW YORKER da .

(Translated by Google) Was in the store yesterday at 10:20. That means she had only opened a few minutes ago. Unfortunately I couldn't buy what I wanted because I would have had to take off my shoes in the locker room. The floor ... full of dust balls, dirt, hair and several cigarette butts. All cabins were free so I could see that it looked like this in every cabin. Pretty cheeky in my opinion. Is there no cleaning before or after the store closes? The 2 stars are because there are jeans that always fit well. (Original) War gestern um 10:20 in der Filiale. Das heißt sie hatte erst vor ein paar Minuten auf gemacht. Ich konnte leider nicht das kaufen was ich wollte da ich dafür in der Umkleide meine Schuhe hätte ausziehen müssen. Der Boden… voller Staubbälle, Dreck, Haare und mehrere Zigarettenstummel. Alle Kabinen waren frei weshalb ich sehen konnte dass es in jeder Kabine so aussah. Ziemlich Frech wie ich finde. Wird da vor oder nach Ladenschluss nicht geputzt? Die 2 Sterne gibt’s weil es da Jeans gibt die immer gut passen.

(Translated by Google) Such incredibly unfriendly employees (Original) So unfassbar unfreundliche Mitarbeiter

(Translated by Google) Large selection, good prices (Original) Große Auswahl, gute Preise

(Translated by Google) I can only repeat myself absolutely competent and lovely staff 😃 Suzen and Grace think their name is just super nice and helpful 🍀🎉 always Kalk Arcaden (Original) Ich kann mich nur immer wiederholen absolut kompetente und liebes Personal😃Suzen und Grace glaube ich heißen Sie einfach super nett und hilfsbereit🍀🎉immer Kalk Arcaden

(Translated by Google) Best clothes (Original) Beste Klamotten

(Translated by Google) Very neat and clean there staff was friendly and helpful .. Unfortunately I did not find a nice handbag .. (Original) Sehr ordentlich und sauber dort Personal war freundlich und hilfsbereit.. Leider habe ich keine schöne Handtasche gefunden..

(Translated by Google) One of my favorite shops. (Original) Einer meiner Lieblingsläden.

Unfriendly customer service employee, 14 day return policy is justified with changing rooms. Unfortunately, this does not lead to customer satisfaction.