Ford Classic Cars image

Ford Classic Cars

Technology museum Car factory

😠 Unfortunately, customer service that doesn't really live up to its name. With a simple question about the options for re-registering a used vehicle, I contacted the manufacturer's headquarters on the advice of the responsible authorities. I was brushed off by the first customer advisor without speci...


Address

Henry-Ford-Straße 1, 50735 Köln, Germany

Website

werkfuehrungkoeln.fordmedia.eu

Contact

+49 221 99992999

Rating on Google Maps

4.40 (241 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm
  • Friday: 8 am to 6 pm
  • Saturday: 9 am to 2 pm
  • Sunday: Closed
  • Monday: 8 am to 6 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Svenja S. 3 years ago on Google • 14 reviews
    Unfortunately, customer service that doesn't really live up to its name. With a simple question about the options for re-registering a used vehicle, I contacted the manufacturer's headquarters on the advice of the responsible authorities. I was brushed off by the first customer advisor without specifically looking into the vehicle in question, I received no reply to my email query at all and when I called again the statement was such that I could roughly put it together myself. I understand customer service in terms of helpfulness, competence and reliability. A pity...
    3 people found this review helpful 👍

  • 5/5 Raoul W. 4 years ago on Google • 247 reviews
    Today, June 19th, 2019 Capri meet at Ford
    1 person found this review helpful 👍

  • 1/5 Allmuth S. 3 years ago on Google • 59 reviews
    The fish smells (smells first at the head! I contacted the management of the Ford works, Mr. Gunnar Herrmann, by fax dated December 13, 2020. No Answer!! Then on January 28th, 2021 to Director of Marketing Mr. Olaf Hansen. No Answer. And what should we then expect from employees and Ford representatives? (see heading) The plus point is incorrect. I give - (minus) 3
    2 people found this review helpful 👍

  • 5/5 Jimmy B. 6 years ago on Google • 74 reviews
    Worked here one of the best places in have been working in years
    1 person found this review helpful 👍

  • 2/5 sztorm57 4 years ago on Google • 57 reviews
    A big behemoth. A parking lot for trucks with a supposedly new toilet and shower. However, the urinal overflows, water on the floor, and the sewer grate is clogged. The driver hailing system is hopeless. Through the loudspeakers it is impossible to understand who is being called. If you have arrived for loading, you must have precise bearings on which track you are to load on. Because no one will help you at the office. And also access. Highway 1 closed, bridge 51, they introduced weight and height restrictions. I got there via the 55a bridge and then through the city.
    1 person found this review helpful 👍

  • 1/5 Random_Cologner 1 year ago on Google • 57 reviews
    Difficult to impossible to find, only open if factory tour is not possible. Can be done better
    1 person found this review helpful 👍

  • 5/5 Shadwan M. 7 years ago on Google • 24 reviews
    Nice
    1 person found this review helpful 👍

  • 5/5 Max L. 4 years ago on Google
    Super
    1 person found this review helpful 👍

  • 5/5 Mick B. 11 months ago on Google
    Alles TIP TOP, jedesmal ein Erlebnis!!!!
    1 person found this review helpful 👍

  • 1/5 Redline R. 1 year ago on Google • 45 reviews
    Drove 2 hours here just to be told I need an appointment. Absolutely unacceptable as it says nowhere that an appointment is needed and my time was wasted

  • 5/5 Lénárd B. 3 years ago on Google • 19 reviews
    It's wonderful place.

  • 5/5 Reiner B. 3 years ago on Google
    Good old days !

  • 5/5 Hans Gerd F. 6 years ago on Google • 7 reviews
    Ok

  • 5/5 Hammy van s. 2 years ago on Google
    (Translated by Google) Nice old cars, the collection is growing all the time. (Original) Schöne alte Autos, die Sammlung wird stetig größer.

  • 4/5 Артем �. 2 years ago on Google
    (Translated by Google) All norms are fast unloading and no problem .. (Original) Все норм быстрая разгрузка и без проблем..


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