5/5 Larry L. 2 years ago on Google
I
visited
Sri
Lanka
for
the
first
time
back
in
August
2021.
I
selected
Mövenpick
Hotel
Colombo
because
it
appeared
to
offer
high
quality
standards
for
a
hotel
stay.
Also,
this
hotel
was
a
required
government
24-hour
shelter
in
place
during
the
height
of
the
COVID19
pandemic.
Because
Sri
Lanka
is
12
hours
ahead
there
was
a
mistake
on
my
arrival
time.
This
confusion
caused
me
to
miss
my
arranged
car
and
check-in.
While
at
the
airport,
I
spoke
with
Mövenpick
Hotel
Colombo
General
Manager
Roshan
Perara.
He
advised
me
that
my
reservation
was
cancelled,
and
a
car
could
not
be
arranged.
After
travelling
for
over
20
hours,
it
is
not
the
information
you
want
to
hear.
Mr.
Perara
was
not
pleasant
to
deal
with
and
I
was
shocked
he
was
General
Manager
of
a
5-star
brand
hotel.
I
had
no
choice,
but
to
go
outside
of
the
“bio”
bubble
and
go
to
an
army
government
hotel
to
wait
for
24
hours.
This
was
a
nightmare
because
English
speakers
were
very
limited,
but
I
managed.
Later
in
the
day
after
checking
into
another
hotel
and
testing
for
COVID,
I
received
a
call
from
Mövenpick
Hotel
Colombo
Reservations
Manager
Mohamed
Shahiq.
He
located
me
and
the
hotel
I
had
checked
into.
Reservations
Manager
Mohamed
Shahiq’s
customer
service
skills
went
above
and
beyond
my
expectations.
He
fixed
everything!
He
sent
a
car
to
pick
me
up
and
brought
me
back
into
the
“bio”
bubble.
He
should
be
the
general
manager!
Once
I
arrived
at
Mövenpick
Hotel
Colombo,
the
staff
was
very
pleasant.
The
check-in
was
very
efficient.
I
didn’t
know
what
to
expect
once
I
arrived
in
my
room.
The
room
was
AMAZING!
This
is
the
BEST
hotel
room
I’ve
stayed
in
and
I’ve
been
to
5
star
hotels
around
the
world.
The
room
was
very
clean
and
spacious
with
a
nice
view
of
the
ocean.
Soon
after
settling
into
my
room,
I
received
a
call
from
Mövenpick
Hotel
Colombo
Reservations
Manager
Mohamed
Shahiq,
he
was
just
checking
to
make
sure
I
arrived
safely.
Next
the
Mövenpick
Hotel
Colombo
chef
called
to
get
my
dinner
order.
The
chef
was
very
pleasant
as
well.
He
took
my
order
and
repeated
it
back
to
me
for
confirmation.
When
the
food
arrived,
I
was
blown
a
way
by
the
detail
and
immaculate
taste.
But
before
I
could
finish
my
food,
the
chef
called
to
check
if
I
was
pleased
with
the
meal.
I
received
the
negative
COVID
results,
and
I
was
free
to
leave
the
hotel,
but
I
decided
to
stay
an
additional
night.
The
next
day,
I
connected
with
hotel
staff
member
Hashan
and
he
helped
arrange
a
driver
for
me
to
travel
to
Tangalle.
The
driver
was
very
professional
with
a
reasonable
price
and
I
arrived
in
Tangalle
safely.
Although
my
experience
with
Mövenpick
Hotel
Colombo
General
Manager
Roshan
Perara
was
not
great,
everyone
else
exceeded
my
expectations.
I’m
appreciative
of
Mövenpick
Hotel
Colombo
Reservations
Manager
Mohamed
Shahiq.
He
knows
what
he’s
doing,
and
he
understands
what
it
means
to
create
the
ultimate
customer
experience.
So,
I
recommend
this
hotel
to
everyone
who
visits
Colombo.
Thanks
to
Mr.
Perara,
Hashan
and
the
rest
of
the
staff,
the
hotel’s
chef
and
kitchen
staff
for
the
awesome
experience.
I’ll
be
back
soon!