1/5 Lahiru R. 1 year ago on Google
My
family
spent
our
Christmas
Weekend
at
the
Pegasus
Reef
Hotel.
We
had
an
utterly
disappointed
stay
and
would
not
recommend
this
hotel
to
anyone.
*
Starting
from
the
front
desk,
the
staff
is
horrible.
They
do
not
know
how
to
smile
or
greet
the
customer.
First
impression
of
the
hotel
is
so
poor.
They
asked
us
to
fill
a
ton
of
documents
&
details
and
had
us
waiting
for
almost
an
hour
when
Check
in.
I
have
never
had
this
kind
of
treatment
from
any
of
the
previous
hotels
I
had
visited.
The
staff
here
had
a
rude
attitude
and
unlike
other
places
they
would
not
treat
you
as
customers.
It
feels
like
that
they
do
not
want
us
in
their
hotel.
(1/10)
*
The
Rooms
were
pretty
okay.
They
were
bit
old.
Bed
sheets
were
also
old
and
not
cleaned
enough.
They
had
no
mini
bar
in
the
rooms.
We
got
2
single
beds
attached
to
each
other.
It
is
not
appropriate
for
a
couple
I
guess.
The
TV
remotes
did
not
work
properly.
They
delivered
a
small
Christmas
cake
to
the
rooms
in
the
evening
which
was
very
delicious.
The
floor
was
always
wet
for
some
reason
which
made
us
almost
slipped
and
fall.
It
was
so
slippery
in
the
morning
as
well.
(3/10)
*
The
pool
was
good,
clean
and
it
was
quite
big.
However,
I
stepped
on
a
small
Crab
in
the
pool.
Which
was
bit
disgusting.
The
pool
changing
rooms
were
super
dirty.
They
had
not
cleaned
it
for
a
while
and
showers
were
broken.
No
place
to
hang
your
cloth
because
they
were
broken.
The
maintenance
of
the
place
is
so
poor.
I
honestly
do
not
know
how
they
maintain
the
star
rating.
(5/10)
*
The
Christmas
Gala
dinner
was
somewhat
okay.
The
spread
was
very
less.
The
food
was
delicious
and
desserts
were
amazing.
However
they
charged
an
additional
amount
for
the
Gala
dinner
and
I
honestly
think
the
dinner
was
not
worth
it.
They
had
few
surprises
for
kids
like
Santa
and
some
small
gifts
during
the
dinner.
The
breakfast
was
good.
Less
variations.
But
the
food
was
delicious.
The
Christmas
day
Lunch
was
superb.
Again
the
food
was
delicious
and
lunch
had
a
good
spread.
(5/10)
*
Overall
customer
service
during
our
stay
was
super
bad
and
it
was
not
up
to
the
standard.
Specially
the
staff
is
horrible
other
than
few
guys
(Waiters)
in
the
restaurant.
Not
even
a
single
"Good
Morning"
or
a
"Merry
Christmas"
from
the
staff
which
is
horrible.
The
staff
had
an
attitude
of
Everest
mountain
and
I
really
don't
know
why
they
treat
customers
like
thieves.
(1/10)
Hence,
I
do
not
recommend
this
hotel
for
any
one
to
stay.
I
would
never
return
to
this
place
as
it
ruined
our
holiday.
People
go
to
a
hotel
with
so
much
of
expectations
such
as
to
have
a
wonderful
stay.
But
at
Pegasus
reef
you
will
not
find
that
and
you
will
be
super
disappointed.