1/5 Musfirah K. 2 months ago on Google โข 4 reviews New
0
STARS!
Horrible
experience.
It
was
my
last
night
in
Sri
Lanka
and
it
was
the
worst
night
out
of
all
the
nights
for
sure.
The
whole
room
was
very
dirty.
The
furniture,
floors,
and
surfaces
were
sticky
and
had
ants
crawling
everywhere.
There
were
ants
on
the
bed
too!!!
The
walls
were
dirty
and
peeling.
The
washrooms
were
very
dirty
too.
The
gutters
were
open.
There
was
a
lizard
in
the
bathroom
and
the
staff
came
over
with
a
screwdriver
thinking
it
was
a
power
problem???
I
had
the
staff
search
for
the
lizard
but
they
never
found
it.
While
they
were
using
the
flashlight,
I
SAW
a
huge
dead
cockroach
which
the
staff
ignored.
I
demanded
to
change
rooms
but
when
I
checked
the
second
room,
there
were
live
cockroaches
there.
The
third
room
I
got
had
insects
crawling
on
the
walls!
ALL
the
sheets
were
dirty
and
stained.
The
blankets,
bed
sheets
and
linens
had
red
spots
EVERYWHERE!
It
was
horrifying
and
unbelievable.
I
don't
know
if
they
were
blood
stains
but
it
looked
like
it.
The
sheets
were
full
of
those
stains.
I
saw
bed
bugs
around
the
room
too!!
Unacceptable.
It
was
so
so
pathetic
and
disturbing,
it
was
the
middle
of
the
night
and
I
had
no
choice.
I
demanded
to
speak
to
the
manager
but
no
one
showed
up
all
night.
The
wifi
was
terrible
and
had
a
limit
on
devices.
The
food
was
not
good
either,
the
options
were
very
limited.
The
lifts
were
dirty
and
one
of
the
buttons
was
not
working.
The
only
good
thing
was
the
location.
The
staff
did
listen
to
me
but
there
was
no
action
taken
at
all.
I
am
confused
about
how
this
hotel
is
a
"4
star
hotel".
No
matter
what
their
explanations
were,
none
of
this
can
happen.
There
cannot
be
any
explanations
or
justifications
to
run
a
hotel
this
way.
This
hotel
should
NOT
be
open
to
people
AT
ALL.
The
hotel
didn't
even
give
me
a
refund!!!!!
That
should
be
the
bare
minimum
for
them
to
do!!!
So
so
pathetic.
Worst
experience
EVER!!
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