1/5 Suba F. 3 months ago on Google New
My
two
sons,
my
daughter-in-law,
and
I
checked
in
on
the
30th
and
checked
out
on
the
first
of
Jan
2024.
We
had
two
rooms.
From
the
first
day
itself,
we
complained
and
requested
numerous
times
going
down
to
the
front
desk
that
we
didn’t
have
a
phone
for
one
of
the
rooms,
shower
curtain,
hand
towels
for
both
rooms
and
face
tissue.
Every
time,
we
were
told
that
someone
would
attend
to
it.
Even
to
order
room
service,
the
kids
had
to
walk
downstairs
as
there
was
no
phone
in
the
room,
which
defeated
the
purpose
of
ordering
room
service
in
the
first
place.
Additionally,
one
of
the
things
we
specifically
requested
was
to
have
two
separate
beds
for
one
of
the
rooms,
which
was
ignored,
and
they
brought
in
a
makeshift
one,
which
broke
the
second
night.
Also,
the
pillow
slips
were
so
musty
that
my
son,
who
has
severe
allergies,
broke
out
with
a
rash
on
both
cheeks.
When
we
checked
out,
I
voiced
my
disappointment,
which
was
only
dealt
with
“we
are
sorry”
by
the
front
desk
clerk.
A
hotel
that
claims
five
stars
and
charges
a
five-star
rating
would
usually
handle
it
more
professionally
and
with
empathy.
We
were
brushed
off,
and
to
my
children's
dismay,
one
of
the
staff
rolled
her
eyes
behind
my
back
when
I
voiced
my
disappointment.
This
was
paid
more
than
a
week
before
my
stay.
I
understand
the
hotel
is
trying
to
recoup
after
the
difficult
time
it
went
through
during
the
pandemic.
But
I
find
it
very
unfair
from
the
point
of
view
of
the
guest
to
be
charged
a
premium
when
the
hotel
can
not
offer
the
service
that
they
claim
to
offer.
I
hope
this
will
not
be
repeated
for
others.
I
was
not
the
only
one.
We
observed
almost
every
guest
at
the
point
of
returning
the
key
was
venting
only
to
be
met
with
the
usual
“sorry.”
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