1/5 Helen 4 years ago on Google
When
we
arrived
we
had
to
wait
behind
the
gates
in
the
street
in
the
heat
a
hour
than
anyone
came
to
open
the
door.
We
rang
the
doorbell
dozens
of
times
and
called
the
property's
phone
number
many
times,
but
no
one
answear.
Eventually
the
adjacent
gate
opened
when
one
of
the
staff
left
home
and
we
entered
through
the
kitchen.
We
found
the
person's
the
owner
in
the
living
room
and
he
explained
to
us
that
she
not
came
to
open
the
gate
because
she
thought
we
would
come
yesterday.
I
showed
her
the
emails
that
I
were
sent
to
her
and
herself
has
confirmed
the
date
of
our
arrival
and
the
time
of
arrival.
next
owner
is
changing
the
explaning
why
the
door
was
not
opened
and
said
that
the
hotel
boy
responsible
for
opening
the
gate
was
ill
and
sent
home
...
Then
she
said
want
to
credits
us
for
the
mistake
and
gives
us
a
bigger
room
and
a
free
dinner.
But
when
we
got
to
the
room
(which
was
pretty
and
big)
We
noticed
that
the
bathroom
had
not
cleaned.
the
toilet
seat
was
dirty,
the
stools
were
still
there
and
the
floor
and
sinks
were
dirty.
There
were
no
towels.
Outraged
by
this,
we
asked
she
for
cleaning
and
the
owner
started
explaining
again...
the
explanation
went
on
and
on
...
eventually
he
arranged
for
bathroom
cleaning.
We
were
really
tired
and
disappointed
with
everything.
We
got
a
fish
and
s
frozen
vegetables
for
dinner.
We
had
to
pay
for
the
dinner
in
room
bill,
when
the
first
promise
of
a
free
dinner
offered
as
a
refund
was
not
true.
The
next
day,
our
room
wasn't
cleaned,
so
we
asked
it
again
when
we
artived
to
hotel.
We
ask
for
bathroom
cleaning
and
new
towels,
but
the
owner
said
that
since
we
have
a
bigger
room
therefore
cleaning
and
towels
are
not
included.
I
got
nervous
and
finally
the
owner
sent
a
night
guard
to
clean
our
bathroom.
The
guard
marched
in
dirty
boots
to
our
room
with
a
bucket
and
rag
in
hand.
He
wiped
the
bathroom
floor.
That
was
all
he
done.
We
stayed
in
our
hotel
for
2
nights
and
it
really
was
enough
!!
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