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Frequently mentioned in reviews: service (24) staff (22) stay (21) hotel (17) pool (14) room (14) apartment (13) recommend (13) good (13) clean (13)
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  • 2/5 Dilanga l. 2 years ago on Google
    Place is alright with the pool and all. But the management is rude. They didn’t even let us take a speaker (boombox) to the apartment we rented. And they make a huge fuzz when we had 8 people for 3 bedroom apartment! Also they haven’t even properly cleaned the washrooms! I don’t recommend this place at all!
    4 people found this review helpful 👍

  • 1/5 Fathima H. 1 year ago on Google
    Horrible.one of the worst stays in my life. I didn't expect such poor service in a reputed apartment hotel. Reasons for bad review: 1.bad smell in the room (when inquired they said it will go away after the air-condition works. 2.so many strands of hair all over the bed. 3.no lock in the back door.(basically u can lock the main door and anyone can come through the back door.again irresponsible response when complained. 4.the floor was so dirty when u walk bare foot the foot gets almost black colour.no idea when they mopped it last. Last but not least they have a carefree attitude when we complained . If someone wants to stay in Colombo I would recommend a lodge hotel instead of Supun residency.
    3 people found this review helpful 👍

  • 5/5 Asela Rukshan B. 2 years ago on Google
    Best Apartment ever. Clean & Tidy rooms and good and professional Costumer service. Reception guy is so cool & He served us well.. rooms are big and good looking with Awesome furniture I really satisfied with the service and the facilities.. wash rooms are very clean and perfect. Foods are tasty & delicious.. Specially Swimming pool Area good looking and with the wonderful view clean as well.. Roof top area also cool & calm. I really love this place & highly recommended as well. #best #highlyrecommended
    3 people found this review helpful 👍

  • 1/5 HaadhSaif. 7 months ago on Google
    My hotel experience was unpleasant due to various issues. There was a constant leak of toilet water into the room when we used the toilet. The balcony lock was broken, and the room lock didn't work. The pool water wasn't circulating properly, causing my kids to get sick, and the pool itself was dirty. There were fungus on the walls of our room aswell. Despite multiple complaints, the hotel didn't fix the problems or address the unpleasant smells. When we asked for a refund to switch hotels, we were told it wasn't possible. Overall, it was a disappointing experience.
    3 people found this review helpful 👍

  • 3/5 Ab A. 1 year ago on Google
    Friendly but unprofessional, they forcefully wake you from sleep to eat breakfast. They would call you 10 times until you pick up, who are you ? My mom?. There are a lot of insects, the toilet smells like a huge armpits They also love your money , they are looking for any excuse to ask money from you which is annoying
    3 people found this review helpful 👍

  • 1/5 Arun Prasath S. 2 years ago on Google
    The place is horrendous and disgusting… I was told that my room would have several amenities like microwave and a.c. unfortunately There was only a mini fridge in the apartment and that also not worked. Horrible customer service, worst experience ever. DO NOT EVER WASTE YOUR MONEY
    3 people found this review helpful 👍

  • 1/5 Thavaruban T. 5 months ago on Google • 33 reviews
    I booked 2 rooms via Agoda and paid Online fully before check-in. But When I check-in they asked 10,000 LKR Cash as Refundable deposit per room. I never experienced such procedure in any hotels in any countries i checked in around 8.30pm No water bottles given until I go to bed even I called several time. Their intercom service not worked for my both rooms. I had to call to their land phone from my mobile. finally i got filter water at 11pm We had to wait long time to get iron box. TV not in bed room. they fixed Outside the Bed room . it is not suitable for Couples or solo travelers. it is only suitable for Big families. I will not recommend this hotel since they are thinking about guest as thief and want deposit. Not worth for money. bad Experience .
    1 person found this review helpful 👍

  • 1/5 OshanWick 2 years ago on Google
    Had an alright time here but the pricing is extremely unfair. The hot water wasn't working, the hair dryer was barely working, the TV's don't work. They charged us Rs.2000/= because there was a footprint and some food stains on a towel. The staff and management was nice to us until this happened and they've treated us in a very shady way as if they were trying to scam us. They started negotiating prices as we pointed out the ridiculousness of their unfair charge. Extremely dissatisfied with the whole experience. The manager Mr. Prabudda Jayathilaka has treated us in a highly unprofessional manner and when we asked to speak with him he said that he was in a meeting(since it is curfew, absolutely no one else was there). We do not recommend this place at all, not even to our worst enemies.
    3 people found this review helpful 👍

  • 2/5 Anton 2 years ago on Google
    Supun arcade residency is an important landmark in wellawatte. It has decent rooms and other services. It has annexed super market which is ideal for those who stay at the residency for short or long term. However there is lack of friendly approach. in a perticular visit, I felt like I am high security zone.
    2 people found this review helpful 👍

  • 3/5 Ziyan J. 2 years ago on Google
    Receptionist are very rude. However, it’s a decent place to stay in Colombo.
    2 people found this review helpful 👍

  • 5/5 Roy R. 1 month ago on Google • 26 reviews New
    My Supun stay was 5 star service, comfort and cleanliness! After reading some negative reviews here I was initially apprehensive about my booking this 3 star hotel in Wellawatte. I couldn’t have been more wrong. From the moment I checked in to the day I left the service has been nothing but excellent. I was given a large three bedroom apartment for my sole use. comfy bed, clean bed linen and fresh towels every day. The cleaning staff were excellent and worked very hard led by Lakshman. Reception and door staff were professional and friendly and helped me with any question I had during my stay. Nothing was too much trouble while I was there. The location is on the main Galle Road and is easy to get anywhere in the city by tuk within minutes. Supun have a rooftop pool and restaurant (Area 56) which give outstanding views of the sea, city and surrounding area particularly at sunset. The pool is most often empty during the day and is very clean. Thank you to all the staff at Supun Arcade Residencies. I’ll definitely be back! 🙏 My one suggestion to Supun - invest in a decent coffee machine in the restaurant and even consider providing these in each apartment. I’m a coffee ☕️ lover and wished I could wake up every morning with a fresh coffee. I had to go by tuk to the Barista coffee shop at Balampitiya by Majestic City mall (5 mins) which BTW I highly recommend for coffee addicts!

  • 1/5 Ibrahim Shaffan S. 3 months ago on Google • 7 reviews New
    Supun Arcade Residency hotel used to have reasonable rates and decent services, but my recent stay was a nightmare. The staff were sly and negligent, constantly demanding money without delivering the promised services. The air-conditioning and refrigerator were dysfunctional from day one, and despite reporting the issues, they couldn't be bothered to fix them during my entire 6-night stay. Housekeeping was a no-show, and the electrical sockets were mostly broken. The apartments were disgustingly unclean, infested with cockroaches. Save your money and avoid this place unless they miraculously improve – which seems highly unlikely given their track record.
    1 person found this review helpful 👍

  • 1/5 Nerojan Kilibert K. 2 years ago on Google
    Horrendous hotel. Called to book for 2 night for 3 adults. The staff at the time said it was 16000 rupees, I further told the staff on arrival i need accommodation for 2 nights for three aduts. After paying 16000 and 10000 deposit, the Staff demanded another 16000 on day 2 stating I was only booked in for 1 nights (stating it was 16000 per night).... I was never told it was 16000 per night. spoke to the GM on the phone who spoke like a gang leader stating he doesn't have time to talk to me "you have 2 options either leave or pay 12000"..rooms cleanliness is below par, the Staff lack training, I saw 3 arguments at reception from other disgruntled customers in 2 days. Avoid this hotel at all cost. You have been warned.
    1 person found this review helpful 👍

  • 3/5 Nilan S. 2 years ago on Google
    Convenient location. Easy access to many food outlets. Well maintained apartments. Lacks in service quality. Specially front office staff. Not very courteous and no flexibility. They keep a large refundable deposit at the time of checking in which they do not inform at the time of reservation. Keep in mind to carry more cash.
    1 person found this review helpful 👍

  • 3/5 Nesh �. 1 year ago on Google
    The apartment is decent can manage for a night or two and the hotel staff was helpful and did give me early check-in when “I requested” but made me wait about 30 minutes attending other guests who came after me when they just could handover the room card for me. That attitude which I didn’t like. But overall they were very nice people at the reception. This place needs a good cleaning and cleaning crew needs to be trained well, I was in the elevator then two cleaning people entered the elevator and started spraying some kind of sanitizer with a strong smell, I just couldn’t breathe and the elevator floor was all wet and muddy my shoes got dirty from all the spraying, they need to learn manners not to enter the elevator with cleaning supplies when a guest is inside. They only issue one key card for an apartment , If you go shopping or sightseeing with your partner and came back alone for some reason without the key card, they will refuse to give a second key card. So be aware!! This place is good for a group. I would not recommend this for solo travelers.
    1 person found this review helpful 👍

  • 5/5 Rameeza N. 10 months ago on Google
    Amazing place to have y’all Great breakfast and food decorations and great service by Farooq.Everything was great amazing I like this place I would recommend
    1 person found this review helpful 👍

  • 5/5 Safiya H. 2 years ago on Google
    Nice place, good services. Comfortable appartment.
    1 person found this review helpful 👍

  • 1/5 Hasan I. 4 months ago on Google • 14 reviews
    My stay at Supon Arcade Residence was marred by a lack of customer service and subpar amenities. Unfortunately, the overall experience was far from satisfactory. The absence of basic services and poor customer assistance left much to be desired. Consider alternatives if you prioritize quality service during your stay.

  • 4/5 Vidushan J. 4 months ago on Google • 14 reviews
    Had a delightful stay! The suite was impeccably clean and cozy, complete with balconies offering stunning sea views. The complimentary breakfast buffet was a great touch, and the service was excellent. Convenient elevator access and a supermarket on the ground floor added to the convenience. Plus, being close to pharmacies, pubs, and supermarkets made the location even more ideal. Highly recommend!

  • 3/5 maxliyan 1 year ago on Google
    7/10 for Location and vibe. Food not so great however it could just be a bad day.

  • 5/5 sachithra m. 1 year ago on Google
    Had a great time with friends. Good service and clean rooms. Good place for enjoy your vacation.

  • 5/5 Lidhu M. 1 year ago on Google
    In my four years of traveling to Sri Lanka, this is by far the best place I stayed at. A luxurious place for yet such an affordable price, and as we came for shopping we could not asked for a better location. And even staffs were really friendly and their service was incredible. We arrived at 27 December 2022 and departed on 2 January 2022 .Definitely will come back to Supun arcade residence

  • 1/5 Eyal L. 9 months ago on Google
    Smell really bad and they gave us dirty disgusting bed sheets and when told about it they just gave us new sheets and told us to make the bed ourselves. Three star hotel? Doubt it

  • 5/5 Navindra S. 4 months ago on Google
    Superb place to stay at this place. Awesome foods, pool at rooftop. Rooms are super clean.

  • 4/5 Adrian C. 9 months ago on Google
    Serviced apartments at reasonable prices. Great location on GalleRoad, Wellawatte.

  • 3/5 Roshan F. 1 year ago on Google
    A car park is there for visitors and residence people. A few shops are there on the ground floor.

  • 5/5 Dinesh S. 6 months ago on Google
    I booked three bedroom apartment and stayed here for 4 days 27th July - 31st July 2023 with my family for holiday. The best place I have ever stayed in Sri Lanka. The apartment was superb. The service all over was excellent, with staff going above and beyond to help. Absolutely excellent staff. It takes only 1-5 minutes to get help / assistance when you call the reception. Supun Staff made our holiday very special. I really mean it because those 4 days staff were extremely helpful even with booking transport and food orders. Breakfast (buffet) was simple and nice. Well maintained rooftop swimming pool & restaurant. Location was good with all amenities. I will definitely book Supun Arcade Residency next time when visiting Sri Lanka.

  • 1/5 Saranga K. 3 months ago on Google New
    Extremely dissatisfied with the customer service. As hospitality industry, the flexibility in visiting and staying over is over dramatically barred by the front office and room service. Poor experience!

  • 1/5 Hasitha L. 5 months ago on Google
    I called them to place a booking for myself and 5 other colleagues of mine for a small get together and they confirmed the booking. However, on the date of the booking they call me in the morning and say that they have received a paid booking from elsewhere and that they can't accommodate my booking. Worst experience ever, if they wanted a payment to be done from my end to secure the booking they could have informed me on the day I called them to place the booking. Really unprofessional staff and management at Supun Arcade, I would not recommend this place to anyone, as they tend to change or cancel your booking midway!

  • 4/5 Niro F. 2 years ago on Google
    Good staff, good space, convenient location - heart of Wellawatta, Built in supermarket in the building is good plus Fair rates... Decently priced Highly recommended.

  • 5/5 ravi W. 2 years ago on Google
    Clean apartments with daily house keeping and friendly customer service. They have a well maintained pool where I spent the most during our stay. Will definitely recommend the place to others.

  • 1/5 kingsly x. 2 years ago on Google
    Stupit security. Not even allowing to stay in compound. And showing he is working very timely buy the visa finger print counter made us to wait for 3 hours. The people coming from distance cities are suffering.

  • 1/5 Nowfel S. 2 years ago on Google
    Please note that my friends were cheated on their stay asking to pay a Rs5000/- refundable deposit & while checking out a Rs3000/- being deducted for dirty linen/bedsheets has become a normal practice @ Supun Acarde.. notice other guests reviews since not only from my friends but many have complained of the same scam🚫🚫🚫🚫🚫 booking.com please check on their repeated rip off because people trust your site which We feel is being misused by the Management. 😡

  • 5/5 kemal k. 2 years ago on Google
    Good food at the roof top. Beautiful view

  • 4/5 Chrishanthima F. 2 years ago on Google
    Used to be a superb place.... customer service is poor now....

  • 5/5 SACHIITH T. 2 years ago on Google
    I'm really happy about this hotel Center of colombo Very nice room with all facility's. When talk about this hotel ,500% I will recommend for you. But only 1 disappointed thing happen...... That two staff member who didn't use facemask at lift and disrespected me even after they learn I'm as a guest they didn't say sorry. After that all ways I used staircase..... Apart from that all staff is very best friendly Again I will recommend 500% for your stay I don't know the name of our bellboy wow.. Highly appreciate his service level All the best

  • 3/5 Ali M. 1 year ago on Google
    Good place to visit with family. Clean n services were good.

  • 3/5 Viraj Bandara D. 2 years ago on Google
    Saudi Visa Documentation office VFS is there. Because of the heavy crowd and limited staff, most of the time you will have to spend entire day to complete tje process. You have to visit VFS online and get appointment. They will allow to enter to building in exact appointment time from Main entrance . Main thing have to highlight .. Security staff and Some front Gate officers are very Unprofessional and shouting to people in rude. Even they are shouting when people stay outside the building and stay in pawments. That behavior is very unpleasant. From engineer , Doctor to house maid, they have to treat nice and pleasantly.

  • 5/5 neshan l. 2 years ago on Google
    Was there with my family and we really enjoyed our stay. The hotel staff RUKSHAN very friendly . The rooms were very spacious and clean and the swimming pool was great. Will definitely stay there again if on vacation.

  • 4/5 Marek K. 1 year ago on Google
    We found this stay enjoyable, hotel is a bit oldish however kept in perfect clean condition. 9th floor view was fantastic.

  • 4/5 Amali A. 2 years ago on Google
    Close to shops and beach. Comfortable air conditioned apartments. Friendly helpful staff. Especially Faraz & Rajendran. The others were helpful too even though I don’t know the names. Supermarket on the ground floor next to the residency is an added benefit. Good view at rooftop restaurant

  • 4/5 Arthur R. 2 years ago on Google
    Good service and location. Plus swimming pool gives a extra. Rooms are clean, only floors could be mopped better next time.

  • 4/5 Patty G. 1 year ago on Google
    This is good value for money here in Colombo. Where as most accommodation is on the higher side for southeast Asia, you will mostly get a standard room with small Sq. Footage. We opted for this self contained 3 bedroom apartment with 2 baths and a fairly well equipped kitchen. There are a number of units available but the Seaview are by far the most sought after for a reasonable price of $48US. The rooftop pool and restaurant offer 360 views of South Colombo and the staff are very helpful and accommodating. It is an older property so do not expect 4/5 star finishes but it is clean and kept up. Recommended for multi-day stays where some meals at home is desired. The front desk man, Farez, I believe his name was, treated us very well and took care of all our needs.

  • 5/5 anand v. 1 year ago on Google
    Great experience.spent 2days here and I can easily say they were not enough.the pool view amazing.staff RUKSHAN service is great ❣️

  • 5/5 Jayashan D. 1 year ago on Google
    Stayed a night at a 2 bedroom apartment. The amenities was more than we expected and the Rooftop pool with the panoramic view was the cherry on top. Breakfast in the rooftop restaurant could have been a little better but for the price paid it was definitely worth it. Overall it was a memorable experience and will surely visit again.

  • 1/5 Usthaz Z. 2 months ago on Google • 1 review New
    It was a good place before! But we had a very bad accommodation experience here recently. Rooms are full of cockroaches and when we informed the reception over 10 times nothing was done about it. There are no locks in the rooms and the toilet door as well. Guest has to manage at one's own risk. Air condition was not working and maintenance didn't come until we checked out after one week stay. Staff need proper training on guest service management and self management with good attitude. The place has now become a mess! Payment terms are very complicated as they have advance payment, security deposit and the room payment. Payments collected in USD and bills are made in Rs. with false amounts! Guest service is zero and all what matters to them is money. I would never recommend this place.
    1 person found this review helpful 👍

  • 2/5 Iuliia I. 1 month ago on Google • 1 review New
    We’ve booked a room in this hotel. The bed was awful! I don’t understand how the hotel can provide soooo dirty accommodations. I asked to change it, they did change an apartment, the second one was cleaner but later we also found hair in the bed, dirty sofa. There are lots of cockroaches but we understand that it is Sri Lanka and they are everywhere! The breakfast we paid for was very poor: papaya, watermelon, bread and eggs with 2 small sausages, 3-in-1 coffee. We expected it to be better. Pool is not clean, water isn’t filtrated. They also count every spoon, cup, etc., ask a deposit. At first, guys, you have to provide clean accommodations!


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