If it’s jetwing there is no doubt always best and great This combine of jet wing travels and sakurai aviation and special thanks to suresh for given nice opportunity to see adams peak over the air , it’s awesome experience , hats off to our pilot Nimesh , in my experience we should fly over the Sri Lanka to watch how beautiful is my mother land

Definitely don’t recommend this place for any visa. They guaranteed visa for my parents before my graduation ceremony which was the main reason we applied from them. After paying them for everything. They are not even answering our calls. Bad customer service. The person who handled our visa has left the job and there is no one responsible for it. Worst experience ever that I had with visas. I would never recommend this place to anyone. They just want the money.

Not recommended. They are not updated with the recent travel regulations in Japan. When my mom ask to arrange a travel plan to japan they told her she can't apply for a japan visa saying Japan is restricted visit visas. But recently japan has announced to ease travel restrictions. So she went directly to VSF and applied. To be honest. If you are a travel planner, then you should update with the latest travel rules and restrictions. And respect the customers. Please.

Able to get one of my friends' visas from this office. Did some great work. Nice interior design. But the staff working like a government office. Chargers are a bit high. It's okay. I got the visa within two days

Bad experience.. Sanura was my visa assistant and stating he was guided me after paying the visa fee he did not respond me properly. I called many times and txt but no reply. There was no follow up.I don’t recommend Jetwing travels or holiday.

My mom had the worst experience today, although my parents had travel experience with them in the past years. They are not answering the phone calls. The owner should know these issues as your company gets worse reviews. So rude to my mom and they have the worst customer service my mom has ever experienced. They wasted my mom’s time 🤮. Also, they are lying about some information which is unbelievable. Please don’t do this to anyone else and don’t mislead anyone as people get uncomfortable, especially with some emergency situations. Definitely, I don’t recommend this place to anyone. Also, this is not the only travel agency in Sri Lanka.😒

Very friendly and very helpful staff. They were delightful to deal with. We had to change our booking on Malindo Air. Can't understand why it was more expensive to do so in Colombo than in Australia. Also, why we could not do this online and had to travel into Colombo. It was all up a positive experience.

We went to Bali from this company in December 2019 and it was a good experience. Because of that we wanted go to Thailand with them this time. We went there about 1 month back and requested the details. If fact we called the girl handling our case several times but still we didn't receive any details. Therefore we decided to go with a different tour company this time. If you continue like this you will loose your customers very soon.

THE WORST TRAVEL AGENT!! DISGUSTED!! I applied for the Malaysian Tourist Visa to attend my Graduation ceremony three weeks before the flying date. When I kept on checking on the status of the visa, I was informed that the documents have been submitted at the beginning of the week. A week later, I got a call saying that my documents have been returned. However, when I checked on it through a personal contact, I was told that my documents have not been even received by the High Commission to process the visa. Thereafter, they asked me to apply online via the official Government Link (by this time, I have already paid LKR 30,000 to Jetwing Journeys (Pvt) Ltd whereas the online application would only cost you LKR 10,000). Three days later (this is now 2 days prior to the departure), when I tried to access to the Government link, it stated that the website was down and under maintenance. Another friend of mine who also applied with me for the same tourist visa, never even received a call from the agent to say that the visa was “returned” (the one and only reason they give when they did not even process the visa application). He had to go by himself to the office located in Nawam Mawatha to check on the status, because they never answered a single call from him. When he asked for a reference number, they kept him for 2-3 hours saying they’ll give the reference. After 3 hours, he was told that the documents have been “returned” and that they only issue the visa online. (This was after keeping the documents with them for almost 3 weeks). Fast forwarding 2 days… (this is now 1 day prior to the departure), visa has still not been processed and the documents are still at Jetwing. DO NOT EVEN THINK OF CONSIDERING THEM FOR ANY!! ONCE AGAIN, DISGUSTED!!! I HIGHLY REQUEST THE HIGH COMMISSION OF MALAYSIA TO REMOVE JETWING JOURNEYS (PVT) LTD., AS YOUR VISA ISSUING AGENT!

Bad service provide and no follow up at all by Mr. Sanura who handle our visa process. Seems they only support till we pay. We totally understand that you are not guaranteeing the visa or it’s not depend on your company. But at least thought we can get better service. After submitting documents he has neither responded us or no follow up given. Even after giving him documents he took 1 week time to get us an appointment. Even he didn’t read our cover letter properly. Seems he had so many customers. Very disappointed and Bad experience. Not recommended.

Sri Lanka's no 01 travel company & very good & kindly service.They got nice hotels.

Call and message many times to get a quatation. for a europe pack. No one is telling anything. en responding. Just cutting the call i will get back to you soon. That soon never comes. Thank you.

Such ridiculous visa agency I ever seen. We approached them for visa as the e-visa site is down. We had more than week time to our flight. We have explained to them that our flight is on oct 20th 10pm. We wanted before that. We have called more 200 times no one answered. Waited so long went to check on 18th October they said 19th will sure get the visa. 19th we went they gave back the passports and said sure we will send your visa by email don’t worry. Till then they were keep on say visa will be send within 10 mins, visa will be send within 10 mins Until 8pm now the best part is they asked us to go wait in the airport. We were there waiting. Couldn’t reach them. No response for the calls. How cheap service misleading people like. Made us wait in the airport with my Ill mother. I called them and shout then one of their staff yes you don’t get the visa. I was so shocked then why the hell you are keep giving hope made us wait the airports like stupid. What an inhumanity We came all the way from nuwara eliya. Why cannot say the truth we would’ve postponed our flights. They made us believe will get the visa untill 8pm . imagine our situation now the flights tickets burned cannot get refund. They charged visa processing fee per head 30000rs way expensive than the actual visa cost from Malaysia immigration. Please voice out people. They are cheating people. I Will definitely launch complaint to high commission of Malaysia in Srilanka & Malaysia immigration in Malaysia to take action. I have all recordings and proof. To remove the jetwing authorised visa agent.

We visited Sri Lanka during a fuel crisis for three weeks. Jetwing Travels managed to cover all three weeks without an interruption. Our driver was very good at finding fuel for our trip when needed and we did not need to stay in line for fuel at all. Driver was very professional, spoke English, pleasant company, helpful and very kind. He was also very knowledgeable. The Toyota KDH van was very comfortable for me and my husband and had good AC the whole ride. Driver also had recommendations on great, foreigner friendly restaurants and rest stops the whole trip. When we visited Minneriya National Park, he found us our own safari jeep.

Very poor, even not answer for phone call. Owner of the company have to overlook the staff involvements. Some Time back the company provided superb service.

Mr. Prasanna Thank you very much for providing us a good comfortable coach with superb driver for our 6 days family tour and im really pleased that you understood my requirements from the beginning. Thank you again.

This was an adventure of a lifetime in Sri Lanka for myself and ten fellow travelers. Although the program was designed by our tour Director, the execution fell on Donald, and his team of two. The hiccups were few and far in between, the praises were on the tip of our lips and well deserved. I am particularly grateful for Donald’s infinite patience, his encyclopedic knowledge of Sri Lanka history, culture and the deep meaning of religion. Thank you too Donald for making your 1,000th climb on the Sigiriya Lion Rock Fortress to keep me company. A successful tour depends so much on the smooth organization and problem solving on the ground: Donald was clearly a winner in this regard. I will spread the word among friends and on the World Wide Web. With all my appreciation.

We booked our trip through our travel agency in France and locally it was Jetwing Travel who managed the “organization” or rather the lack of organization. We arrived on Sunday and since then no day has gone as planned. We made a complaint yesterday and clearly today they still don't care about us, our trip cost us a small fortune and turned into a nightmare. Neither the guide nor the local contact is affected. This is the first time we can't wait to go home. It’s shameful, we should avoid it!

During our recent unforgettable Sri Lanka trip, Lucky was our guiding star! His expertise and genuine warmth transformed our journey into a captivating adventure. Lucky's extensive knowledge of Sri Lanka's history, culture, and hidden gems enriched every moment. His driving skills navigated us through diverse landscapes smoothly and safely, allowing us to soak in the beauty around us. His insightful commentary made each site visit fascinating and engaging. Lucky's dedication to ensuring our comfort and satisfaction exceeded expectations. His professionalism, punctuality, and passion for sharing Sri Lanka's wonders made our trip an absolute delight. We're immensely grateful for Lucky's exceptional service!

I was interested in their Japan tour and made an inquiry for the itinerary this week. However, the customer service totally put me off! First of all they didn't bother responding to my inquiry for a few days, then when they finally did (and only after I followed up several times) they said the tour was fully booked, I asked if they would do this tour again sometime during the year as I was interested and they said yes, so I requested the itinerary. They said OK at first but then refused to share it, and implied I may be requesting it to share with a competitor (?!). Customers request itineraries to make a decision on whether to go on the tour or not. And even if there are people who share their itinerary with competitors, it's ridiculous to be so mistrusting of everyone! If they really didn't want to share the itinerary with me, for whatever reason, they could have done it in a much more polite, humble and respectful manner, instead of being rude and sarcastic. I spoke to multiple people, from the tour agent and manager of Asian Outbound Tours (Venuri), to the Director (Nicky), and the lot of them are utterly rude and have the worst attitudes when speaking to potential customers - Venuri even made a sarcastic remark when I referred to myself as a potential customer. It's apparent the poor management, service and attitudes stem from the top. If this is the kind of horrendous service a potential customer experiences before even making a payment, I don't want to imagine the quality of service one gets AFTER they've got your money. Disgusted by my experience and would NOT recommend. PS - Other reviews will confirm the same about the company's poor service.

We had a really pleasant experience working with Dileshni from Jetwing Travels in Sri Lanka. We spent a few weeks planning our itinerary for Sri Lanka and Maldives, and it was a smooth and organized process. We were guided step by step on what to do. Dileshni was very informative and would go above and beyond with making sure she caters to our needs. We had a lot of special requests as well that she made sure were built into our itinerary. Even if we didn’t end up going, Dileshni was polite and accommodating throughout the whole process. We definitely recommend!

Super fast service and great place. Had a best day there. Luckily got the visa within 3 hours. Very happy.

I have asked for a France customised package in February they have told me, "Don't worry, we will do everything, bla bal." Now it's 15th march they didn't even give me a quotation. And yesterday after I call them told me that they don't have appointments for visa. Disgusting irresponsible service ever had from a travel agent. Now I cannot go for the vacation. If you are willing to ruin your trip its better to go with these people.

Egypt tour of September 2022 led by Miss Vanessa Excellent tour, International and domestic flights ,3 day cruise all good hotels with good food really worth for money. Few draw backs on time management.longer time spent on Alexandria and Suez canal which we could save to visit another place. Shopping better at outside shops rather than Khalid bazar, In Luxor we should have leave the hotel earlier to visit temples and return to Cairo early provided the domestic flights available. Thank you Venessa for everything.

Great place with a fantastic view of Colombo City,

Superb and friendly service during pandemic

It was wonderful to have a chance to visit the jetwing trevels from jaffna. Specially I was surprised to meet such a gracious customer care host Ms. Nadeesha who have handled my visa process in a kind way which went above and beyond to make my hope effectively. I would like to thank the manager as well to support me on that time. Definetely I will visit again and I would recommend the jetwing trevels.

Jetwing Gallery Kandy is a new addition to Jetwing Group. Nicely located. Worm welcome give to the Client's. Good service/ food too

Thank you Mr Prasanna and Jetwing travel Team to give Such Memorable Memories of Lanka, Nice And Helpful by All either Mr prasanna or Mr Ranjitha, also Guest Support and Satisfaction was On First Priority every time.. I have Done 6 Nights Family Vacations with My Family including Kid and Infant both.. Keep it up Team jetwing👍

We had a private tour with Jetwing booked through our travel agent in Australia. Everything was perfect. Our driver Stanley was excellent. Gave us so much local information and history and was very flexible in stopping for the best photo opportunities. Our hotels were great and everything ran very smoothly.

Very nice service. I strongly recommend for Sri Lanka tours. Very nice hotels and resorts. Especially Dens who is not just driver, he take care of everything. Thanks jet wings.

We really enjoyed the whole trip and price worthy. We can recommend them for your next journey.

High quality services and the excursions itineraries are arranged very well. Highly-recommended travel company. Organizers of trips take care of every detail and made vacations memorable. A special note of thanks has to go to Pulasthi Dharmagunawardhana.

Our recent CRL Pilgrimage to Italy/Medjugorje with Jetwing & our guide Vennesa has been the most eye-opening, adventurous, and fabulous journey which will be remembered, drawn upon, and cherished for many years to come. It was obvious that the Key to this successful tour is mainly due to Venessa and her deep understanding in time management and planning. She is very professional, knowledgeable, friendly and we felt in every instance that she truly cared about us. Will definitely recommend Jetwing journeys and our guide Venessa to anyone without hesitation. Sincerely Hilary & Nishani Fernando