Oriflame Lanka (Pvt) Ltd image

Oriflame Lanka (Pvt) Ltd

Cosmetics store

😠 Very bad customer service. They never answer the phone calls. I really disappointed. I’m Oriflame loyal customer also but they treat us like that always. How can I introduce new members in this situation? And their new website is very complicated. It’s not user-friendly. Finally, I need to say, Orif... People often mention service, products, customer, customers,


Address

ξƒˆ39 D. S. Senanayake Mawatha, Colombo 00800, Sri Lanka

Website

lk.oriflame.com

Contact

ξ‚°+94 115 888 000

Rating on Google Maps

4.30 (514 reviews)

Open on Google Maps

Working Hours

  • Wednesday: (Eid al-Fitr), 9β€―AM to 6β€―PM, Hours might differ
  • Thursday: 9β€―AM to 6β€―PM
  • Friday: 9β€―AM to 6β€―PM
  • Saturday: 10β€―AM to 5β€―PM
  • Sunday: Closed
  • Monday: 9β€―AM to 6β€―PM
  • Tuesday: 9β€―AM to 6β€―PM

Featured Reviews


Frequently mentioned in reviews: service (21) products (17) customer (15) customers (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Harshi K. 4 years ago on Google
    Very bad customer service. They never answer the phone calls. I really disappointed. I’m Oriflame loyal customer also but they treat us like that always. How can I introduce new members in this situation? And their new website is very complicated. It’s not user-friendly. Finally, I need to say, Oriflame products are of high quality but customer service is very poor. If you continue like this customer service, it's a very bad image for your company.
    12 people found this review helpful πŸ‘

  • 5/5 Ishrath K. 1 year ago on Google β€’ 195 reviews
    One of the best experience i gi it. Communication well. I got my free Omron test here .
    2 people found this review helpful πŸ‘

  • 1/5 Sara S. 4 years ago on Google
    They dont know how to work with clients. If they did some mistake they even dont care. When contact customer service they tell lies about delayed orders. Had several bad experiences with deliveries. Most of products are out of stock most of times. Even tbe first day of the new catalog some products are out of stock. they dont allow to put the comments and complains about the service too. I. There website they only post the postive comments.
    7 people found this review helpful πŸ‘

  • 5/5 Ahmed A. 1 year ago on Google β€’ 167 reviews
    Good products. The sales team is excellent. Especially there was a Akka a bit fat I forgot her name but she told me she is doing the sales. She did a great service.
    1 person found this review helpful πŸ‘

  • 4/5 Sameera W. 4 years ago on Google β€’ 193 reviews
    Staff is friendly and cooperative. To avoid any delays just go there at around 3 o’clock in the evening. Go to the third floor to order products and once the payments are done, you can collect the items from the first floor. Always double check the received items with what you ordered. Sometimes the products shown in their site is outdated and have replaced with newer products which might differ from the original presentation. In that case, do not worry just ask it directly. Parking is available as well.

  • 1/5 Ravindu I. 2 years ago on Google
    Very bad & poor customer service. I tried to contact few days in a several time but they doesn't answer any calls. My order is too delay.. I haven't any problem with the product quality.. All products are very well and quality is standard & also better. Your customer service is very bad. Everyone can see my screen shot.
    4 people found this review helpful πŸ‘

  • 4/5 Pasindu S. 11 months ago on Google β€’ 112 reviews
    I ordered a perfume and it came damaged. After calling customer service for 3 consecutive days, they finally arranged a resent for the damaged item. I was being to lose hope in the brand, but ultimately they sent it. But it should have been one call followed by an email with the evidence to support the complaint, hence 4 stars. My wife loves the perfume πŸ™‚

  • 5/5 Anurudha P. 2 months ago on Google β€’ 110 reviews New
    This institute sells beauty products and conducts promotion and training activities. The products here are well-known locally as well as globally. These must be of the highest quality. The interior design of this establishment is very attractive but the staff is not very attractive. has a certain position in the market.

  • 1/5 Nalaka K. 1 year ago on Google β€’ 3 reviews
    Worst attitudes towards customers. No proper parking for customers. Even though they have a reasonable parking space in front of their shop, they do not allow customers to park there saying it causes difficulties to get their "madams" vehicle out. Even during rain you have to park under some old trees on the road side and walk back. These bosses has forgotten that they are thriving because of their customers. Though sell Swedish products, has not learnt how Swedish people respect customers.....
    2 people found this review helpful πŸ‘

  • 1/5 Sue S. 3 years ago on Google
    Though they have some quality stuffs, the customer service n currier services are realy bad. They force to make payment n not doing their job well, however they have failed to currier the already paid orders. Dissapointed with the service, lie to their customers .
    2 people found this review helpful πŸ‘

  • 1/5 Madushani K. 2 years ago on Google
    even customer service hot line is not working .very bad service
    2 people found this review helpful πŸ‘

  • 5/5 Ishara Eshan (. 2 years ago on Google
    Good and nice service. Helpful staff
    1 person found this review helpful πŸ‘

  • 1/5 Indika T. 2 years ago on Google
    Very poor service .bad customers service .not any responsibility .im not recommend .
    1 person found this review helpful πŸ‘

  • 5/5 Noeline W. 3 years ago on Google
    You get the Best Cosmetics from Sweden You can also become a Brand partner for Free and purchase at your own needs
    1 person found this review helpful πŸ‘

  • 5/5 Tharindu I. 1 year ago on Google
    Oriflame is a cosmetics company which sell cosmetics with network marketing. They provide cosmetic and also help to build career with them as a brand partner.
    1 person found this review helpful πŸ‘

  • 5/5 Manoj J. 4 months ago on Google β€’ 21 reviews
    Good price! Quality products. And were delivered to Kandy without any hiccups. Thank you.

  • 5/5 Harshani I. 7 months ago on Google β€’ 11 reviews
    Best Place to get beauty products ! And To be a successful businesswoman!

  • 1/5 Jales Stephen (. 1 year ago on Google β€’ 9 reviews
    l just visited today, that the customer service is not good and am not satisfied with the counter part since l had bad experience, the issue was accelrated to the location Manager to take appropriate action. Company is good !!! , eventhough the products as well.

  • 4/5 Arun R. 1 year ago on Google
    Great place. Excellent customer service

  • 4/5 Ruwanthi A. 1 year ago on Google
    Parking available outside the premises. Good customer care. Clean bathrooms and ample spaces for workshops.

  • 4/5 Dinali C. 2 years ago on Google
    Customer relationship is good in office borella.

  • 5/5 Priyantha N. 2 years ago on Google
    Provide very good delivered .customers fully satisfied .Thank you. From Kandy

  • 5/5 Juice W. 1 year ago on Google
    Good and friendly costomer service .highly recived products too.

  • 1/5 Sanju N. 2 years ago on Google
    Poor customer service.. They keep waiting us for hours when collecting orders.. do not go for it..

  • 5/5 Chamara M. 2 years ago on Google
    Place to buy highquality swedish cosmetic items

  • 1/5 Tharindu Hashan r. 2 years ago on Google
    Poor .im not recommend.very bad customer service they are not responsibility..dont buy anything this oriflame lanka

  • 5/5 Shameela S. 1 year ago on Google β€’ 1 review
    The cosmetics and the skin care products are great! I've had no issue with any of their products so far. Would definitely recommend!


Call ξ‚°+94 115 888 000 Open on Google Maps

Amenities


  • Payments
    • βœ“οΈ Credit cards
  • Accessibility
    • βœ— Wheelchair accessible entrance
    • βœ“οΈ Wheelchair accessible parking lot
  • Service options
    • βœ“οΈ Delivery
    • βœ“οΈ In-store pickup
    • βœ“οΈ In-store shopping
    • βœ“οΈ Same-day delivery

Trends



Last updated:

Similar Cosmetics stores nearby

Miniso - Kollupitiya (Bambalapitiya) image
1
Miniso - Kollupitiya (Bambalapitiya)
Variety store
πŸ‘ Miniso is famous among Sri Lankans for Chinese house hold products and smart gadgets at decent prices. Their store is very attractive and makes you wanna buy most things you see. The staff is OK and the products are the usual ones which you find at every miniso store worldwide. The concern for the G...
4.30 (1000 reviews)
MyShop.lk image
2
MyShop.lk
Cosmetics store
πŸ‘πŸ‘ My shop is the online e-commerce e-shopping and retail shopping. There have best customer service and quality product in reasonable price, I buy the Casio branded watch and I think there have more products are branded and original. there have beautiful kids items and teddies, i attach images in belo...
3.90 (212 reviews)
Spa Ceylon Urban - Gandhara image
3
Spa Ceylon Urban - Gandhara
Spa
πŸ‘πŸ‘ Come here 5 min before closing the store. Salesman was said that they closing in 5 min. But after starting yo put in a baskets items that that wanted to buy and asked salesman is it OK if we will be more than 5 min he confirmed that's not a problem. To be honest we took around half a hour, and we sp...
4.50 (201 reviews)
Aroma Bliss Ceylon - Nugegoda image
4
Aroma Bliss Ceylon - Nugegoda
Cosmetics store
πŸ‘πŸ‘ Extremely good customer service and very good products. So happy to find products that are made in Sri Lanka with no harsh Chemicals. Beautiful setting and presenting. πŸ’ Explains to us very well the benefits of each and every product. Thank you for the amazing products.
4.70 (51 reviews)
FANCY MUSEUM (Specialists in- DANCING & ALL BRIDAL ORNAMENTS , COSTUMES) image
5
FANCY MUSEUM (Specialists in- DANCING & ALL BRIDAL ORNAMENTS , COSTUMES)
Cosmetics store
πŸ‘ All in one place
3.80 (42 reviews)
Last updated:
()