1/5 Danu K. 7 years ago on Google • 4 reviews
The
ZAM
Gems
at
the
Cinnamon
Lakeside
is
by
far
the
WORST
Jeweler
in
Colombo.
Their
name
and
the
beautiful
products
will
tempt
you
to
go
to
them,
but
their
workmanship
and
customer
service
is
horrible.
I
purchased
a
Blue
Sapphire
and
Diamond
Ring
with
white
gold
in
December
2014
and
one
of
the
diamonds
fell
3
months
after
purchasing
it.
I
only
wear
the
ring
for
special
occasions
and
not
for
everyday
wear.
I
live
in
the
US
so
when
I
went
back
to
Colombo
in
April
2015,
I
asked
them
to
fix
my
Diamond.
Even
though
the
manager
remembered
me
as
a
customer,
they
said
without
the
receipt
they
couldn’t
do
anything.
Since
my
receipt
was
in
the
US,
I
told
them
to
check
their
system
since
the
ring
was
only
bought
6
months
prior.
They
said
they
cannot
check
customer
info
like
that.
I
offered
to
pay
for
the
diamond
to
be
fixed
and
they
finally
fixed
it.
When
I
returned
to
US,
a
month
later,
one
of
the
Diamonds
fell
again.
Since
I
wasn’t
going
back
to
SL
anytime
sooner,
I
went
to
my
Jeweler
in
New
York
and
they
showed
me
how
bad
the
workmanship
of
the
ring
was
through
a
magnifying
glass.
They
replaced
my
diamond
and
2
months
later
another
diamond
fell.
When
I
took
it
back
to
the
New
York
Jeweler
they
advised
unless
I
completely
remake
my
ring
the
diamonds
will
continue
to
fall
off
due
to
the
poor
quality
of
workmanship.
I
was
furious
since
I
had
paid
SO
MUCH
$$
for
that
ring.
I
also
bought
a
blue
sapphire
and
diamond
pair
of
earrings
to
match
my
ring
in
April
2015
when
I
visited
the
ZAM
GEMS
store
at
Cinnamon
Lakeside.
When
I
returned
back
to
US,
one
of
the
earrings
was
entirely
lost
due
to
the
poor
back
piece
they
had
on
the
earring.
My
advice
is
stay
away
from
this
horrible
Jeweler
and
save
your
money
to
use
at
another
Jeweler
who
will
give
you
value
for
money.
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