2/5 Uthpali R. 6 months ago on Google
I
chose
to
stay
at
Granbell
hotel
due
to
its
popularity
and
since
the
hotel
is
fairly
new.
The
room
was
okay
but
it
was
small
and
tight,
and
we
didn’t
have
a
wardrobe.
The
washroom
is
clean
and
modern,
fitted
with
a
Japanese
toilet.😉
However,
I
would
like
to
highlight
a
couple
of
points
based
on
my
experience.
First
of
all
I
would
like
to
point
out
that
their
customer
service
and
hospitality
need
to
be
improved
if
they
consider
themselves
as
a
4
star
hotel.
I
didn’t
feel
we
were
welcomed
as
hotel
guests
from
their
entrance
staff
to
reception
staff.
On
top
of
that
I
received
my
room
after
a
two
and
half
hours
delay,
and
the
reception
didn’t
do
anything
about
it
or
didn’t
mention
a
word
of
apology.
Customer
service
was
also
very
slow
and
not
enough
staff
as
I
had
to
stay
in
a
long
queue
when
checking
in.
It
was
funny
that
I
experienced
the
same
when
checking
out
as
well.
Also,
they
are
never
bothered
to
answer
the
phone
since
I
wanted
to
get
a
hold
of
them
prior
to
my
booking.
This
is
the
first
hotel
which
did
not
answer
any
of
my
calls
even
after
trying
multiple
times.
Seems
they
don’t
care
about
the
continuity
of
their
hotel
or
their
business.
We
were
so
disappointed
because
we
didn’t
receive
the
hospitality
we
expected
from
a
4
star
hotel.
Hope
the
hotel
management
improve
the
hospitality
standards
and
quality
of
their
service,
since
the
most
important
thing
in
the
hospitality
industry
is
providing
hospitality
to
their
guests.
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