LONG POST BUT WORTH IT IF YOU ARE CONSIDERING THEM FOR CARE: My experience was an ABSOLUTE nightmare! The office is horrible with paperwork and do not listen to your needs. I asked for them to test my progesterone levels because my intuition was telling me something was not right after I experienced some bleeding. When they called me to give me results for the tests they requested I asked about my progesterone test I requested and they told me they didn’t see it and would have to call me back. When they called me back the technician just said it was within normal limits and that was it. At my next appointment I mentioned the test to the midwife I was seeing for that appointment and she had no record of the test happening. Fast forward a month later my water broke and I went to their ER. They said I was not allowed to go to the baby side because I was only 18 weeks. After waiting hours to be seen they insisted on doing a vaginal exam to see if that was my water that broke or not. The technician or whoever she was swabbed me at least 5 different times and two of those times she did not use a sterile swab, I saw her just pull it from a box. To add to that her bedside manner was horrible as well as the nurse assisting her they were just having casual conversation like what I was experiencing was not important. After losing my baby they tested my placenta and it was infected. Once your water breaks infections are easy to get. Because of the negligence I experienced during my prenatal appointments and the lack of care to make sure to use sterile swabs at the ER I’ll never know if that was why I lost my baby the next day. Due to my experience and the experience of others I know who are black with Medicaid to include them coercing you while in labor for unnecessary tests I can only assume those variables had something to do with my care and my outcome. This hospital is probably staying afloat due to the money they get from Medicaid that they do not deserve if they are going to treat those patients as less than. 6 months after losing my baby with her due date approaching I received a call from Rose to confirm my upcoming postpartum appointment I was extremely confused as to how there could be a disconnect when I lost my baby at their ER. Had I not been in a peaceful space about what had happened to me that could’ve sent me over the edge. You would think for such a sensitive subject more care would be taken into not making that type of mistake which speaks to the lack of care and attention to detail that office has. There are better places to receive care PLEASE DO YOUR RESEARCH and not be fooled by the fancy rooms, you’ll more than likely not get, and this image they put up that they care. I am not sharing this information to bash the hospital only sharing my experience and I want my story to be known so that maybe I can save someone the heartache I experienced

If you’re a new patient and you have medicaid, don’t even waste your time with these people. I’ve tried to get into this office for over a year now and they play dumb every time you try to call and set up a new appointment. I’ve sent my referral over more than 5 times, through TWO different offices and directly from me, and they just refuse to do their job to even LOOK for the referral. Extremely discouraging and infuriating that they are so helpless. It’s horrid how medicaid patients are treated. Thanks for showing me over and over again that I shouldn’t even trust you with my body. Do better.

I’ve been using Mile High for almost two years now after I became pregnant and have had my final poor experience that is causing me to move on. I called to schedule an appointment to get the copper IUD to be responsible and ensure I don’t have another surprise pregnancy. They told me they needed to get it cleared with my insurance first, totally understandable. They called me back the following day to let me know that my insurance was covering the IUD. However, there was going to be a $160 charge for an ultrasound after it was placed. I was super confused and said I would have to schedule later. I got off the phone and spoke to friends and coworkers that all had IUD’s as well as my insurance wondering why they weren’t covering it. Turns out not a single woman I asked ever had to have an ultrasound with their IUD insertion and insurance said it was not medically necessary. I called them back and let them know and asked if I could refuse the ultrasound as I am a single mother and $160 is out of the picture for me right now. They said, “well if you can’t afford it then you can pay it when you come for your 6 weeks IUD checkup.” They put me on SPEAKER, no telling where they were when they were talking to me…not sure if they know what HIPPA is? What if someone walked by and heard our conversation and my medical history was just out there for anyone to hear? Two women start speaking to me letting me know it is “recommended” by the OB to have an ultrasound. I said, “you’re saying it’s recommended, so can I refuse it?” “No, it’s policy.” They told me if I had reached my deductible then it would be covered. I expressed that mine is $6000 and there was no way I was going to hit it. Just fyi they make you input a card to have on file, but their website says you can ask the office staff to take it off if you don’t want it…so you ask them and they say they can’t because it’s “policy”? Anyway they told me to go somewhere else where I would have to create a new relationship with an OB and be charged a new patient fee. Luckily, my friend suggested Planned Parenthood. I called them and they scheduled me an appointment. I asked if I would need to get an ultrasound and they asked why I would need one? I told them my OB said I needed one after the IUD was inserted and they were extremely confused and told me there was no need for one. Mile High seems money hungry and feels the need to add unnecessary procedures to something simple in order to rack up your bill. Even after expressing that money is extremely tight for me. Things are only getting more expensive every day . I was just trying to make the appropriate steps in my life to ensure I don’t have another surprise pregnancy and was refused that service and told to go elsewhere. It saddens me because Dr. Dressel is such a lovely doctor, but now I will be going to planned parenthood where I guess I can “afford” their services.

I recently needed to receive care and have a surgery. That also included visits to the infusion center. Every person I have come in contact with at Mile High OBGYN has been wonderful to me. I'm so grateful for Dr. Lindhorst and her team. She really showed how much she cares about her patients. I always felt that I could trust her. Side note, I also delivered my baby at Rose 15 years ago. The team at Mile High OBGYN was wonderful then and still are.

I have been attending Mile High OBGYN since 2020 - and I will never go back. I have watched it go downhill over the last few years and during this pregnancy I switched at 16 weeks - they haven't even noticed. They were fine when I was just going for preventative care. But once we got pregnant, it changed. I have never felt more like a number. We got pregnant in March of 2023. However, in June we miscarried right at the end of our first trimester. We were shocked and heartbroken. When I was scheduled for the procedure to handle the miscarriage, they didn’t even run it by my insurance so we got a $21,000 BILL, not claim. Thankfully we caught it and I called our insurance, went to the Mile High Billing department, and had them submit it correctly. Anyway, we got pregnant again later in the summer and went in for our 8 week appointment in September. Dr. Linhorst came in and asked if I had ever been there before. Had she not looked at the chart? I'm sorry I don't expect them to remember a patient, but at least pretend to remember me. Look at the chart before coming in, see the miscarriage, and at least pretend to remember us and what we went through. Anyway, we found out with this pregnancy that I have a subchorionic hemorrhage - so I will bleed a lot if I lift or do anything too strenuous. This wasn't great for anyone, let alone someone who recently miscarried. My anxiety was through the roof. I tried to not bother the office and only call if necessary. They said if I'm bleeding more than usual to call. One day I was - I called and called and called. No answer. This was in the morning. Finally I get through and I beg them to let me come in just to do a fetal heartbeat or a quick sonogram just to check. They refused and said I had to go to the ER. With this condition I can’t go to the ER every time they don’t want to fit me in. At my 12 week appointment they had me listed at 20 weeks - they never changed it. It still says 20 weeks on my online portal. They needed to draw blood, and they took me back to this little room and handed me off to the lab tech. She didn't verify my name, ask me any questions - there were blood samples in vials that could easily get mixed up, but she still didn't ask any questions. She drew my blood, and put the sample in a bin with another vial from someone else. I had to ask her "aren't you going to ask my name to put the correct label on?" She said it was fine and then walked out of the room. I got out of there as quickly as possible. Another appointment they mixed up me and another patient up - our vitals and everything were confused and they were inputting my vitals to the other patients chart and vice versa. Scheduling was a whole other ordeal. The receptionist was so rude constantly and told us we couldn’t schedule our appointments more than a month in advance. She actually said to us she couldn’t pull up the next month on her calendar. Our sonograms were rescheduled many times, and they just seemed to not have a handle on it. I recently have switched practices - and let me tell you - it is AMAZING. Anytime I’m bleeding more than usual, or even have a bad feeling of anxiety, they fit me in so easily and check to make sure everything is okay. They also scheduled my appointments out all the way until my due date - they remember me every time and they remember my husband. I don’t feel like number here I feel like an actual patient that they care about. I never felt that way at Mile High OBGYN. Lastly, Mile High didn’t know I switched practices at 16 weeks - and they still haven’t called to check in to see how I’m doing or schedule my next appointment during my pregnancy. They don’t care about their patients anymore, they are unorganized, and we are just a number to them. I highly recommend you go somewhere else. It has been constantly something, and as a first time mom - we deserve to feel like our doctors care, we shouldn’t feel like an inconvenience to their staff and a burden. It is scary becoming a mom, and we deserve the best care. Mile High is not that.

Both physicians I have seen at this practice have been great, and the things treated were a much better experience than other OBGYN's in the area. However, after contracting a bacterial infection in June, I have now returned twice for a test of cure and both samples have been incorrectly submitted to Labcorp, which will now cause me to return for a third time to provide a new sample. In addition to the frustration of multiple visits and being billed for the two samples that were refused by Labcorp, I have now been on hold for 45 minutes on 8/19 and am now at one hour and 29 minutes trying to reach someone today on 8/22. This is beyond frustrating as a patient, and has taken significant time out of my work schedule. Although I really like Dr. Marshall and Laura Sweeney, the time it takes to reach someone at this practice is laughable. I really wish their management team would make the much needed improvements, (shorter hold times, no mix ups with lab submissions, etc.), and I would gladly continue care with them. Working in healthcare, I can understand longer hold times and mix ups happening, but to bill me for tests that were never completed by Labcorp due to their mistake, and sitting on hold for two hours within two days, I think I need to find a new provider.

I have been going to Mile High OBGYN for 4 years. Honestly, I have not been particularly impressed or happy with the care I have received, but because they know my medical history I have continued going. Until now. I’ve called 3 times and left 3 messages over the last 3 weeks to schedule my annual appointment. Not a single call back to schedule. I guess it’s not that critical or important to them since I’m not pregnant? Good riddance Mile High OBGYN. Not sad about saying goodbye to a mediocre practice with horrendous management.

I have had a previous child with Rose Midwifery. The experience was phenomenal. Prompt service and sincerity. I am currently a patient with my second child, and let's just say I wouldn't be back for a third! Service and sincerity has completely left the building! If it's an emergency go into the hospital. You'll have a better experience and get the answers you seek! Don't bother calling. They don't answer the phone in under 20 minutes. It has let me down as a mother and returning patient! No recommendation here!

I had a good experience with Dr. Guggenheim as my GYN. Not when she was my OB. I don't trust her or her office staff. Reason being: * Several times during office visits she told me to "just google it." She seemed annoyed that my husband and I were asking her questions. Visits with her did not last more than 10 minutes. * She ordered the wrong lab test. This resulted in anxiously waiting an additional month for results. * She recommended genetic testing without discussing the cost or my risk factors. * When I left her practice, her office was unresponsive to my messages, calls, and voicemails about transferring my medical records. She is sketch. I wouldn't be surprised if she received some kickback from the genetic testing startups for blindly referring people their way.

Prior to being acquired, Rose Midwifery was incredible. Loving, compassionate care. I delivered two babies with the midwives. Since being acquired everything has gone downhill. Unfriendly reception staff, terrible wait time, messy records. I recently waited so long for a scheduled appointment that I ended up having to leave unseen. It makes me really sad but I definitely don’t recommend this place.

Terrible communication, don't answer the phone, don't call you back, they missed a video dr with no acknowledgment or reason why. Apparently they are to not concerned with high risk pregnancy issues. They offered no solutions. Seems they ran when things start hard. An ER doctor couldn't even get in touch with them.

The worst customer service of any medical office in Denver. The doctors are great but it's such a shame that you'll never be able to see one because the practice is run terribly. You'll often find the phone off the hook for hours, you'll spend your entire life on hold and you won't be able to get in for an appointment for 2+ months. Run away from this place!

I was a prenatal patient before switching out due to the impersonal staff, difficulty getting in touch with the practice, and inability to get timely information. As I've been switching care to another provider, it has been extremely difficult to get a call back or speak to anyone at Mile High in regards to billing or medical records. I also chose Mile High as they promote the fact that midwives are available but I quickly learned that they are only on-call during business hours, Monday through Friday. Additionally, you do not get the opportunity to develop a personal connection with a provider as they switch your doctor for each appointment. The practice is unfortunately not well-run and when going through a pregnancy, you want to be able to reach a staff member quickly.

I had an appointment with Dr. Erin Dressel. She was kind and listened to my concerns. No issues with her - she’s a gem. However, several days after my visit, I received a call from a staff member to go over my lab results. The staff member told me I could access my results on the patient portal and that I would need to set up follow up appointments with my PCP. Great. I logged into my patient portal and nothing was there. This was 5 days ago. Every day since I have been calling the office for someone to help me. I’ve been on hold for as long as 35 minutes. No answer. Most of the time the call drops. Finally yesterday I got to speak to a human. She said she thinks there is a problem with my patient portal and that I can only view the billing section. But she would have to speak to her supervisor about it. Really? Just give me access to my own records. As of today, still no update. I keep receiving robo calls telling me my test results are ready. Yet no change on my patient portal. This means that I’m going to end up spending probably an hour on hold again until someone answers and will tell me that my supervisor will have to look at the issue. I don’t think this office cares for its patients - I’m just a number with an issue that they can’t seem to manage for some reason. I’m beyond frustrated. Again, Dr. Dressel is a great OB/GYN but the operations at Mile High OB/GYN are severely lacking when you cannot contact the office or speak to a person.

This was the worst experience I’ve had at a women’s clinic. The front desk woman was EXTREMELY rude, disrespectful and dismissive. My husband and I waited around an hour total to be seen by a OB/GYN. The nurse or “medical assistant” assigned to me was not warm at all. She did not make me feel comfortable and was extremely condescending. I did not feel taken care of. This clinic is also extremely disorganized. They had canceled my original appointment the night prior due to short staffing, and changed the day/time of the second appointment again. Please avoid this clinic if you can. Im unsure how they have other positive reviews. There is no way that I will be coming back and allowing the individuals at this clinic to handle me and my baby’s care. If I could give zero stars I would.

I have been a regular patient at Mile High OBGYN for a while now. I have recently decided to switch because of how terribly the office is now run. It is almost impossible to get a hold of any one at the office and they moved my appointment several times due to their own scheduling conflicts. I used to have such a pleasant experience here, but it is just not worth this headache anymore.

Laura Sweeney is the absolute best! I transferred care to Rose midwifery at 30 weeks and she made a stressful situation very easy and comfortable! Always spent time answering my questions and addressing concerns! All the medical assistants that check you in and the receptionist, Sunny, we're all so sweet and nice! I would recommend anyone see Laura and deliver at Rose! I ended up having a c section and Laura was right there with my husband and I in the room talking us through everything. The labor and delivery unit was great too! All the nurses were beyond nice and everyone went above and beyond to make me comfortable!

I established care with Mile High prior to getting pregnant via IVF. My experience in January 2023 was fine. They had easy online scheduling, the appointment was on time, the doctor spent time talking with me and answering questions. After graduating from my fertility clinic in April, I made a 10 week appointment with Mile High in May 2023. At this point, they had gotten rid of online scheduling and it took me approximately 30 minutes to make an appointment via phone. I first had an ultrasound appointment then an appointment with the doctor. Both appointments were on time but my appointment with the doctor was less than ideal. Dr. Marshall was fine but the staff were completely inadequate. Two medical assistants attempted to draw my blood for over 10 minutes. I eventually asked them to stop their attempts as it was making me incredibly uncomfortable. I have had my blood drawn weekly for IVF for almost a year and never once had an issue. Additionally, one medical assistant badgered me for not finding out the gender of our baby. They had me give a urine sample and when I opened the door, there were 6 urine samples already in the holding area. It was a hot day outside that day but the office still had its heat on which added to the stress of this situation. I was so upset at the end of my appointment that I left without scheduling another one. I messaged Dr. Marshall about my experience. She responded quickly and was apologetic. I decided to give Mile High one more chance and called to make an appointment. After being on hold for almost 30 minutes, I was told they could not see me for 7 weeks, which was unacceptable to me for prenatal care. I made the appointment and asked to be put on a cancellation list. I followed up a few days later and was informed management hasn't decided to open up additional appointments which indicates to me that appointments were available but being held. I was eventually called that the appointments had been opened up but I had already established care elsewhere. At my new office, they answer the phones right away and there isn't a pile of urine samples left in the bathrooms for patients to interact. This office is in significant need of hiring new, competent office and medical staff and upgrading their space to fit patient needs. I am glad I established alternate care because I don't think I could have dealt with their incompetency and inefficiency for my pregnancy.

I'd typically rate Mile High ob as four or five stars, because most of the providers are kind and helpful. They were great throughout my first pregnancy and childbirth. However, wait times are really long for appointments and it takes forever getting through on the phone for assistance, to schedule, ask a question, or even get help during an emergency. When my water broke and I requested urgent assistance, I was even put on hold for 45 minutes before a provider answered! I also had issues with billing. I think they're working on improving an online portal and text scheduling, but that has yet to work for me. I strongly recommend they get a new system for scheduling and getting messages to providers, because I'm considering switching providers.

Had such an amazing experience with everyone at Mile High. The ultrasound tech, Andy and Dr. Ferrara made all of my visits so comfortable and helped me to understand what is going on with my body! 10/10 recommend

Dr. Erin Ferrara is the best doctor! I adore her, she makes me feel so comfortable!! I've seen so many Doc and I will be sticking with her!!

I cannot say enough great things about Laura Sweeney, CNM at Mile High OB/GYN. She took care of me throughout my pregnancy and delivered my second baby with the utmost compassion and kindness. It was very clear to me that she has been delivering babies for a long time. She actually listened to my wants and needs throughout pregnancy and delivery, stayed late to deliver my baby herself, and I was in incredibly capable hands throughout the entire process. If you’re looking for a wonderful midwife who is truly great at her job, look no further!

Dr Guggenheim was great. I felt safe & heard and everything was done in an efficient manner. No long wait time in the waiting room or waiting for the doc.

(I'm revising my previous review, which was actually a response to an office person person handling an appointment reschedule poorly. The office has apologized and took extra steps to correct the situation) Dr. Guggenheim is fabulous. She's personable, knowledgeable, and began diagnosing and addressing my issue in the first appointment. Since I will be dealing with an ongoing issue, I am so happy I found her.

I delivered my children at Rose. I chose Rose again because of last experience with Laura. She helped me go through difficult situation at delivery a few years ago. Not only deliver my baby but also took care of me emotionally. So I have decided to come back Rose if I get pregnant again. This year, I came back to Rose because of her even though I live far than before. I trust her professional work. I loved how she really care and support patient. If I ask questions, she answer honestly and explain very well.

I’ve come here three times in the past few years. The first time I had a physical and it was the most painful experience. The other two times I came she talked to me like I was stupid about my preferences for birth control. Like I don’t know the consequences of my own actions (as an adult). I came in for help with my PCOS and was offered nothing. They didn’t offer to do an ultrasound, they didn’t offer advice, when I asked for advice the doctor looked at me like I was crazy. I was left to deal with my PCOS by myself in pain and confused on what to do. I’ve never felt more disrespected by a doctors office. Even my spouse agreed the doctor was rude.

Welcoming and clean practice, everybody I spoke with from check-in through provider visit was kind and efficient. Easy to find/park. Dr. Marshall was professional and empathetic, taking the time to make sure I felt comfortable and all of my questions were answered. Thanks for creating such a patient friendly atmosphere!

I had a OBGYN related problem and Dr. Linhorst and her staff were incredible! I went in and they were able to complete all needed tests while I was in the office. I really appreciate everyone’s kindness and professionalism.

I went to several different offices, trying to find the right care team and Mile High OB/Gyn midwives were the first to make me feel cared for as a person and patient, and not just a number. I’m so grateful that I had such wonderful care through my pregnancy and birth and I couldn’t recommend Mallory more!