I've set up an appointment with this facility only to get contacted by the Raleigh facility. I didn't pick up the Raleigh number That called since I wasn't aware they would be the ones calling. Then when I called the number back I find out it's Pp , which they informed me was the emergency line and directed me to the Winston number which I originally was supposed to receive the call from. When I finally spoke to someone she stated it was the wrong number and gave me the VA PP line.. feeling hopeless I set up another appointment for today and was prepared to pick up any number that called and no one even called me at all.. I don't understand this place sucks. Then docasap wanted me to review as if I'm going to say something positive about an appointment I didn't have. Makes no sense at all dont recommend.

No one ever answers the phone! I made an appointment for an iud removal and new insertion. I get to my appointment and they tell me that they don’t have any! Someone could’ve easily called me before I took the day off and drove all the way up there. Makes no sense. When I asked when they would get more they didn’t know. Waste of my time.

LOVED this place. The person at the front was extremely friendly and courteous. Very kind and explained the process of checking in very well. Only waited for a few minutes before I was called back. The person who did my initial screening and questions was also incredibly nice. She made jokes and really helped me to feel at ease here. She answered all of my questions to the best of her ability and made me feel like a person instead of a patient or customer. Then I met Nona, who is GREAT. Incredible personality. Nona filled the room with joy when she walked in. She answered all of my questions and made a few different recommendations while explaining the pros and cons of each one. Then, we made a choice together about my health. I really appreciated how personal and patient she was with me. She even answered some of my questions that weren't relevant to that specific appointment. I would highly recommend this place to anyone who needs it. If I could give it more than five stars, I would.

Trying to get medications refilled through this clinic is almost impossible. I got overcharged for having to talk to the actual receptionist because she forgot to send the prescriptions to my pharmacy. This time they sent the wrong medication instead and I'm so done with this place.

I have never had a bad experience at this facility. I absolutely LOVE my doctor, I have seen her for pap smears and acute issues and she is very knowledgeable and accessible. I feel very comfortable and safe discussing my health and asking questions. Yes, you may wait a little while, but they are working with a small staff and have a high demand. Personally I 100% believe it is worth my time to wait for good care.

the doctors here are great but getting ahold of somebody is a nightmare. I've been trying to reach someone about my prescription- as it was written by a doctor not supported by my insurance- and so has my pharmacy, for over a week now, with no luck. no matter how many voicemails i leave, they never get back to me, and staying on hold takes literal hours. please do better. i need my hrt.

Everyone that works here is fantastic. They checked me in quickly and efficiently. Everyone is extremely nice and very personable. There’s a much more “down to earth”, person to person feel here than any gynecology office I have been to. Which I love. I felt so at ease even with the IUD insertion that I was feeling slightly nervous about. The medical professional talked to me the whole way through making me as comfortable and enlightened as possible. I would highly recommend this facility.

Staff extremely rude and unprofessional. They were 50 minutes late to the appointment and do not abide by their own client/patient bill of rights in regards to visitors. Avoid this site if possible and go elsewhere.

This is the worst Planned Parenthood I have ever been to. From the staff to the manager & the not so well trained nurses. The only nurse that made me feel comfortable was the one doing the ultrasounds. This facility should be ashamed of themselves. What’s routine to them is not routine to other women- they almost shame women for feeling any emotions during such a tough time. Please save yourself some time and go to a better clinic- I would definitely recommend Chapel Hill if you can make the drive.

As a trans person visiting this office was nice, they’re always nice and make an effort to use my correct name and pronouns. I’ve never felt like I’ve had to defend myself or argue in order to be respected and/or taken seriously. They’re very nice.

3.5 HOURS behind to my appointment. The appointment times are quite literally irrelevant and the staff do NOT value your time at all.

Worse experience ever!!!!! People were not acting professionally at all. Their reviews is either 1 or 5. I suspect some of those 5 are fake reviews that the employees created to help them for how bad they treat people there.

This clinic is costing me my job because they wouldn't fill out my FMLA paperwork. In order to have the days off necessary for my procedure my job told me I had to use a medical leave. If I'd known this was going to happen I wouldn't have even had my procedure. You couldn't pay me to ever rely on Planned Parenthood ever again. Anything you 'need' from Planned Parenthood you can get from your gyno, obgyn and even your general doctor. I wish I had never come to them, and I hope you don't either.

The staff make you feel super comfortable. The service was extremely fast. I was out in an our.

Best planned parenthood experience ever. Staff was so helpful and kind, my iud removal was so easy.