Being new to the area and South Carolina, my family was in need of a new dentist's office. I found Gildner Family Dentistry of Lexington and loved the highly rated reviews, so I made appointments for the whole family. When I called the office to make appointments, I tried to get all three of us (my husband, son, and myself) scheduled at times near each other so that we can continue being seen bi-annually around the same time. The receptionist was unable to book the three of us at similar times for many months. My son had been experiencing some tooth pain, so I opted to have his appointment scheduled sooner while my husband and I took appointments at a later date. They were not able to schedule any of us on the same day. My son (6 years old) was seen. After he was seen, I was informed that the dentist thinks he may have a cavity that was causing pain, but that they couldn't verify this because they were unable to take x-rays on him. They didn't have the correct equipment (a smaller x-ray sensor that would fit in his mouth) to perform x-rays. They referred him to a pediatric dentist that doesn't accept insurance. Because the office performed a cleaning, multiple pediatric dentist offices would not see my son as they require that a cleaning be done for all new patients. Eventually I was able to find an office that would accept him as a new patient and had him taken care of. I wish I had known that they wouldn't be able to do x-rays on a child before they performed the rest of the services, as I would have instead taken him to a dentist that was better equipped to see smaller children in the first place. My husband and I both had appointments scheduled, but not together. The best the office could do was to see my husband on Wednesday and myself the next day, Thursday. The office contacted me the Tuesday before my appointment to tell me that the dentist had another appointment and needed to reschedule mine. The receptionist was trying to reschedule mine for more than a month away, which I balked at because again, I wanted to keep our appointments around the same time. After spending about 5 minutes on the phone trying to find a time that would work for us both, my husband sent me a text message to let me know that someone from Gildner Family Dentistry had called him to reschedule but that he was working and wasn't able to take the call. I told this to the receptionist and she said that she was mistaken, it wasn't my appointment that needed to be rescheduled (even though we had just spent at least 5 minutes trying to find an appointment for ME). She mistakenly told me that my appointment needed to be rescheduled when it was my husband's on a different day. She rescheduled his appointment for the following day, Thursday, to be immediately following my appointment. My husband made arrangements with his employer and changed meeting times with his work to accommodate their needed change. The morning of our appointments, the office called to let us know that they would need to again reschedule because the hygienist that we were to see was now unavailable. We're now looking to schedule appointments with another practice, but are now past our bi-annual cleaning date. We'll only be able to get one cleaning done this year because of the disorganization of this office. I found my interactions with this office to be extremely frustrating and unprofessional. While the office brands itself as a "family" dentist practice, it's unequipped to treat all me members of the family. The office staff are unorganized. Multiple rescheduled appointments cause more headache than it's worth. My family will seek treatment at another office. I did find the hygienist that treated my son to be very friendly. The dentist had good bedside manner and seemed knowledgeable. I did like the personalities of the staff, but can't look past the frustrating issues that we've encountered and feel that my family would be better off being treated by a different practice. I would not recommend this practice.

Both of my kids had their first visits yesterday, and what a phenomenal staff! They were quick, efficient, knowledgeable, and made the entire experience great for everyone. Bonus: the flying chickens in the treasure box. A+++!!!

My regular dentist is out of town. I had not one, but TWO teeth break on a Saturday. They were able to see me Monday morning and repair both teeth. Fantastic amd top notch professionals.

Dr. G and his whole team are fantastic. Kelly is awesome and knows her stuff. Couldn't be more pleased with how my implant went today. So glad I found them. Would recommend to anyone for any dental needs you might have!!

The pictures on the google profile show a happy, smiling, gregarious person ready to take care of you. I may not have gone under the knife with Dr. Gildner, but I can attest to the accuracy of that appearance. Humble, and kind, but skilled and professional. This is someone that you can trust to do what he believes is right. Class act

I’ve had a great experience with Dr. Gildner and his staff from regular cleanings to cavity fillings. Everyone there is super nice and it makes going to the dentist stress free. They filled a cavity that I had in between my front teeth for years that other dentists brushed off as nothing. It was a small, dark spot but it looked like I always had something stuck in between my teeth. I didn’t realize how much it bothered me until I had it filled and now you can’t even tell anything was there. I feel a lot more confident after having the cavity filled. Thank you so much!

Dr. Gildner and staff are top notch. Our family has been going to his practice since 2018, no complaints. Easy to work with (scheduling) and a professional/kind support staff <-- means a lot these days :) If you're in Lexington and looking for Family Dentistry, Gildner FD of Lexington is highly recommended.

Dr. Gildner and his friendly staff at Gildner Family Dentistry have been my family’s trusted dental care providers for years. After a job and subsequent insurance change resulted in them no longer being in our network, we tried another Lexington dental practice. Unfortunately, we were very disappointed by the many unnecessary, out of the norm services being pushed on us in what seemed to be a blatant money grab. Having no confidence in what we were being told there, we returned to Dr. Gildner's practice, where honesty and excellent care prevail. They even handle our insurance claims seamlessly, both in and out of network. Highly recommend!

Everyone is friendly, courteous, and takes time to talk you through each step of the process. Definitely will continue going to Gildner Family Dentistry for future dental appointments and will recommend them to anyone in search of a dentist.

Dr. G and Kelly were both very nice and caring about my dental issue. Would definitely recommend!