I am unfortunately very disappointed with my visit to the Women’s Group of Gwinnett. I recently moved from out of state and have been looking for a gynecologist around Atlanta. I found this place online and had such a pleasant experience on the phone with the lady who helped book my appointment and get new patient details figured out. She was so nice! Because of this I had such high hopes. However, I left my appointment feeling very deflated. I saw a nurse practitioner and felt as if she just wanted to get me in and out. She didn’t listen to my history or even really listen to the root of my problem and the reason for my visit. She wanted to test me and send me on my way. This was 2 weeks ago and I still haven’t received any results! Results that I would’ve gotten in 15 minutes at the old doctor I went to! I really wanted to find a “go-to” gynecologist but unfortunately I will be looking elsewhere. I don’t want to speak on the doctors here, maybe I should’ve asked to be seen by one of them instead of a nurse practitioner but honestly the way I felt when I left, I’m not interested in returning.

UPDATE: Office decided my check could be overnighted from ATL after I left a review. Gave a check to my husband saying it’s my refund… it’s only for $2,000. So now I guess I’ll send in the screenshots for the other $1,000 in charges they owe me. The OB’s are okay. Billing and insurance are a nightmare. Had to sign an OB agreement when I got pregnant and the front office said I had to prepay my OB fee for them to deliver my baby - saying that they always file first. Well a year later the hospital has filed first and billing is telling me that they have never heard of an OB agreement and I should never have prepaid. So I owe Gwinnett Medical $3,000 and this office is telling me I have to wait another 4-6 weeks to actually get a refund - after already waiting 3 months. No one ever checks the online portal messages and they don’t return calls. Not worth it if you want a smooth payment process.

I came here for infertility treatment based on a referral from my family doctor, but she should have referred me to a different clinic. I never receive my blood test results and the receptionist's words change every time I call. Sometimes they said I would do an ultrasound, sometimes they said no. No one could tell me what to do next, so I made an appointment and went in and was referred to another clinic. I was told to make a reservation since my data had already been sent, but why didn't they tell me at the time they sent my data? Maybe no one wanted to talk to me because I don't speak English fluently. It has been almost half a year since my first visit, but treatment has not even started or even the tests have been completed. I should have gone to another clinic.

Pretty sad phone experience. I got a referral to make an emergency appointment to get a revision exam after a pap and the receptionist said they weren’t taking new patients until the next year. While I do understand the protocol, the lack of compassion or help made the call quite hard. It felt like I was talking to a robot. The news I got at my primary care was not something I expected, and I needed support. Their whole website looks all welcoming but to the receptionist, I was just another caller. Also what’s up with the hours? Maybe if they were open for another hour, they could take more patients.

This is a great medical provider. My OBGYN is Dr. Falkner. She is an excellent physician who is informative and personable. I am new to Georgia and she has been my doctor since relocating several years ago. Dr. Falkner is attentive to the needs of her patients and takes the time to explain her medical recommendations and also address your questions. She has superb bedside manner.

I visited the office on Wednesday and I was given another patients lab work write up which contained PHI (name, address, social, phone number, and tests scheduled to be performed). I am concerned that this patient could potentially have received my paperwork as well. I am not sure if my data has also been compromised but I reached out to the office manager and have not received a response. The office is significantly busy which is understandable but the breach of PHI is not acceptable and must be reported.

All of the staff here are so nice and friendly. Dr Falkner is amazing as always and the very reason why I will go no where else. She is so knowledgeable and truly cares about me.

I chose this place for my prenatal care after reading many positive reviews. Staff are all professional. The doctors and front desk always answered any questions I had. My FMLA documents were received quickly from the office when requested. Overall, it’s a great clinic.